Senior Program Manager – Solution Implementation

About the Role

We are looking for a highly accomplished and results-oriented Senior Program Manager – Solution Implementation to lead the successful delivery of complex, high-impact transformation programs. This role is critical in driving end-to-end implementation of technology-enabled business solutions while ensuring strong organizational adoption and operational readiness.

The ideal candidate will act as the bridge between solution design, operational delivery, and change management — ensuring that strategic programs are implemented effectively, adopted seamlessly, and deliver measurable business outcomes.

This role requires strong leadership across technology, operations, implementation, and stakeholder management with a focus on execution excellence, accountability, governance, and scalable delivery models.

What You’ll Do

Program Governance & Delivery

• Lead end-to-end implementation of large-scale strategic programs across multiple workstreams
• Define robust program structures, governance models, delivery roadmaps, and execution frameworks
• Ensure alignment across scope, timelines, quality standards, and business objectives
• Drive implementation using standardized delivery playbooks, frameworks, and operational models

Solution Implementation & Transition

• Partner with presales and solution teams to ensure seamless transition from solution design to execution
• Validate delivery feasibility, operational readiness, and implementation scalability before project initiation
• Identify implementation risks, gaps, and dependencies early in the lifecycle and drive resolution

Cross-Functional Leadership

• Serve as the single point of accountability for overall program success
• Drive coordination across technology, operations, HR, service delivery, and business stakeholders
• Influence cross-functional teams to ensure timely milestone achievement and execution discipline
• Establish KPI-driven governance and operational review mechanisms

Risk & Dependency Management

• Proactively identify, track, and mitigate program-level risks and execution bottlenecks
• Manage complex cross-functional dependencies across business and technology workstreams
• Escalate critical issues effectively and drive timely decision-making

Stakeholder Management & Communication

• Maintain transparent communication with executive sponsors, leadership teams, and key stakeholders
• Present program updates, implementation status, risks, and strategic recommendations to senior leadership
• Build strong stakeholder alignment and ensure organizational readiness throughout program execution

Change Management & Adoption

• Ensure seamless integration of technology implementation with organizational change management initiatives
• Drive training, communication, process transformation, and adoption strategies
• Focus on maximizing business value realization and user adoption outcomes

Standardization & Scalability

• Enforce standardized implementation methodologies and scalable delivery practices
• Prevent deviation into non-scalable or highly customized delivery approaches unless formally approved
• Ensure adherence to approved technology stacks, SOPs, templates, and operational frameworks

What We’re Looking For

Program Management Expertise

• 5+ years of progressive experience managing large-scale, strategic programs
• Proven experience delivering complex transformation initiatives involving both technology and business change
• Strong expertise in Agile, Waterfall, and Hybrid delivery methodologies
• Experience managing multi-workstream implementations across cross-functional teams

Leadership & Execution

• Strong leadership skills with the ability to drive accountability across diverse stakeholder groups
• Exceptional problem-solving, prioritization, and execution management capabilities
• Experience managing program governance, escalations, dependencies, and operational risks
• Ability to manage ambiguity and drive execution in fast-paced environments

Stakeholder & Communication Skills

• Exceptional executive communication, presentation, and stakeholder management skills
• Ability to influence senior leaders and align cross-functional teams toward shared outcomes
• Strong documentation and reporting capabilities for leadership audiences

Operational & Financial Acumen

• Experience managing program budgets, resource planning, and delivery forecasting
• Strong understanding of operational scalability, process transformation, and implementation excellence

Preferred Qualifications

• PMP, PgMP, or equivalent certification preferred
• Experience working in global organizations with distributed teams
• Experience managing delivery across India and/or international markets is a plus
• Prior experience in technology implementation, digital transformation, or enterprise solution deployment environments preferred

Why Join Us

• Opportunity to lead high-impact transformation programs
• Work on large-scale technology and business transformation initiatives
• Collaborative and fast-paced work environment
• High ownership and visibility with leadership teams
• Exposure to cross-functional business and technology operations
• Career growth opportunities in strategic program leadership
• Competitive compensation and benefits package

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