Job title Service Advisor Expert

Our client is a leading provider of innovative technologies and products in the field of consumer electronics and household appliances.

We are now looking for a Service Advisor Expert to support our team in Germany and help increase customer satisfaction through outstanding after-sales services. Working location is Berlin, capital city of Germany.

Your tasks:

• Development, care and support of service cooperation partners in all German-speaking regions (D-A-CH)

• Definition / update of after-sales workflows

• Creation of after-sales B2B/B2C information content

• Technical customer support (2-3 level support) for B2B and B2C customers via email, phone, social media (Facebook, Instagram, etc.), online stores (Amazon, Otto, eBay, etc.) and other possible or future communication channels

• Processing of service cases on the shop floor (TV, fridge, robot, etc.), including checking, approving, transporting and updating the status of service cases

• Communicating with customers regarding shipping notifications and shipping obstacles

• Collection and reporting of service case incidents

• Processing of spare parts orders

Your profile:

• Several years of experience in customer service or after-sales support, ideally in the field of consumer electronics or household appliances

• Good knowledge of German and English, Chinese is a defiantly a plus

• High customer orientation and communication skills

• Structured and goal-oriented way of working

We offer:

• A performance-related remuneration

• A motivated and dedicated team

• Good development opportunities

• A demanding and varied job in an international environment

If you are a committed personality who enjoys working in customer service and after-sales support and would like to be part of a successful team, then we look forward to receiving your application.