Service Coordinator

£15 per hour (equivalent to £29,250 per annum)
Location: Weybridge – Fully Office-Based
Duration: Ongoing Temporary Assignment (Potential for Long-Term or Permanent)
Start Date: ASAP
Perks: Free Onsite Parking

Join a well-established global company as a Service Coordinator and play a key role in ensuring exceptional service delivery and operational efficiency. This is an exciting opportunity for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering top-notch customer service.

What You'll Be Doing:

• Coordinating Service Requests: Manage customer field service requests, scheduling engineers and ensuring timely communication.
• Quotations & Orders: Prepare quotations using SAP, confirm pricing, and schedule availability with customers.
• Order Processing: Handle customer orders, verify service partner purchase orders, and allocate engineers.
• Problem Solving: Resolve credit issues in collaboration with the credit control team.
• Follow-Up Coordination: Arrange follow-up visits, spare parts, and engineer schedules to meet performance targets.
• Data Analysis & Reporting: Provide data analysis support and recommend process improvements.
• Communication: Represent the regional admin team in management discussions, highlighting key areas for improvement.
• Support & Training: Train temporary team members and standardize processes across regions.
• Administrative Tasks: Maintain accurate records in SAP, SharePoint, and other systems to prevent backlogs.
• Customer Service: Deliver outstanding service to both internal and external customers, ensuring a seamless service experience.

Key Skills & Experience:

• Proven experience in a service coordination, customer service, or administrative role.
• Excellent communication and interpersonal skills.
• Strong organizational abilities with attention to detail.
• Competent in Microsoft Word, PowerPoint, Excel, and databases.
• Experience with SAP, CRM systems, or similar software