Role- Service Delivery Manager/ Managed Service Manager

Experience in NOC & SOC

Location- Riyadh (Saudi Arabia)

Experience- 6-12 years of experience enterprise experience, preferred as a Service Delivery Manager

Salary- 30,000-35000 SAR

Roles & Responsibilities:

• Selling Services
• Project Lifecycle Management
• Ability to work creatively and analytically in a problem-solving environment
• Maintaining high performance levels for service-related processes, and implementing

improvement activities wherever necessary

• Client Satisfaction KPI development and reporting
• Communicate with stakeholders on project performance and project issues.
• Define and implement improvement plans to meet SLA and KPI
• Build and maintain client relationships both internally and externally
• Able to work independently with minimal direction
• Flexibility and availability for escalation purposes for assigned customers

Qualifications and Skills:

• Bachelor's degree in a relevant field (e.g., Business Administration, Information

Technology) is required. A master's degree is a plus.

• Seven plus years of experience in managing and delivering managed services

solutions in a technology or IT services environment.

• Strong leadership and team management skills, with a proven ability to inspire

and motivate a team to achieve goals and targets.

• Excellent client-facing and communication skills, with the ability to build and

maintain relationships with key stakeholders