Service Desk Lead are subject matter authorities in multiple areas and are responsible for providing technical support to all levels in the organization.  Support includes deployment of endpoint computing hardware and software platforms, supporting the business with onboarding/offboarding activities, providing effective and accurate asset management and participation in enterprise-wide technology deployment projects.  

Please send your CV, if you have:

• Ability to meet deadlines and manage stress effectively in high-pressure situations.
• Advanced understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience.
• Strong sense of discretion and confidentiality required.
• Intermediate project management and leadership skills.
• High level of customer service skills.
• Ability to interact professionally with all levels in the organization.
• Understanding of IT Governance Framework i.e. ITIL.
• Advanced knowledge of IT security concepts and social engineering threats.
• Bachelor’s Degree in a related IT field or equivalent work experience including a minimum of 3+ years of experience providing technical support within a corporate IT department.
• English - Upper-Intermediate level