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Service Administrator
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SalaryJob DescriptionMy client, who are well established life science organisation, who are seeking a strong administrator to join their dispatch team. You will be joining a highly structured, organised and process-oriented role. Therefore the right candidate will be extremely orgnaised, customer focused and excellent mutli-tasking skills.
Full-time / Hybrid working 3 days office and 2 days at home.
Service Administrator Responsibilities:
- Dispatching engineer field work daily such as Repairs, Preventative Maintenance, Installations.
- Supporting field service engineers by managing parts ordering and stock transfers.
- Day to day managing of the Service Admin shared inbox dealing with all customer requests.
- Raising service contract quotes, progressing from acceptance to processing, reviewing existing contracts, sending renewals.
Be able to use your own initiative and manage the workload.
Work well under a fast pace environment
Attention to detail is essential.
Service Administrator experience:
- You must have previous experience in a service administrator role within a busy department.
- To provide Customer Service Excellence for both verbal and written communications.
- Complete assigned tasks within tight timeframes.
- Co-ordinate with all departments within the Business.
- Be competent with Microsoft Office Package.
- Service Max, SAP and Contracts knowledge desirable.
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