Job Description:

• Provides technical support to field engineers, product support personnel, may be involved in customer installation and training
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment
• Provides support to users/customer
• Reports reliability, design and maintenance problems to design engineering/software engineering

Essential Duties:

• Professional and profitable repair and preventive maintenance service on’s product, while ensuring compliance with the manufacturer specification
• Technical assistance and documentation to internal and external customers.
• Repair mechanical and electronic products
• Service checks at Customers on products
• Management of documentation for internal as external references
• Technical and IT support to Customers, Product Managers and Sales Department
• Turnaround time for repairs within set guidelines, respond to Service Complaints
• Promote Service contracts

Experience and qualifications:

• Diploma or Degree in Clinical Engineering or Electronic related equivalent qualification
• Minimum 3 years’ experience in medical electronics, good mechanical skills (preferably in the hospital environment)
• Proficiency in English
• Ability to interpret troubleshooting guidelines and manufacturing prints
• Adequate IT knowledge (Microsoft Office, MFG/Pro, Lotus Notes)
• Driving licence

Salary and Benefits:

• Competitive salary
• Probationary period 3 months
• Growth opportunities in an international company