Roles and Responsibilities:

1) Manpower Management:

• To lead, motivate, empower team and regular performance feedback from the team.
• Facilitate a conducive work environment that ensures high employee engagement levels.

2) Breakdown/Preventive maintenance (CNG):

• Ensure availability of spares for Preventive maintenance by regular follow-up with Planning team
• Ensure Execution of CNG dispenser equipment maintenance as per schedule
• Ensure minimum breakdown after effective preventive maintenance.

3) Resolution of customer complaints:

• Improve efficiency of emergency response team
• Ensure the team makes the availability of all requisite tools, services, and tackles on time.

4) Liaise with internal and external stakeholder:

• Planning- Provide inputs for annual budget and Certify measurements for the contracts/bills.
• CRM- Provide necessary information to resolve customer complaints.
• Ensure the team arranges timely receipt of permit of work from statutory authorities & maintain necessary licenses of assets to be compliant.

6) Safety Procedures:

• Ensure timely closure of safety actions pertaining to incident investigation & safety audits.
• Ensure that safety procedures are being followed at site.

7) Review:

• Review of different processes from safety and technical point of view
• Identify gaps in present system and set guidelines.

8) Quality Improvement:

• Prepare a plan according to gaps identified in operation and maintenance procedures.
• Implement plan for ensuring correct rectification of gaps.
• Monitor progress on closure of gaps and analyse the performance of equipment.

9) Contract Management & Labour Compliance:

• Managing of contract related matters & ensuring labour compliance for smooth functioning of operation & maintenance as per compliance.

10) Inventory Management:

• Ensure minimum inventory level & material reconciliation of inventory physical stock with ERP records.
• Return of surplus / non-moving items to store thus maintaining optimum inventory.

11) Documentation:

• Maintain all documents and asset monitoring reports.
• Maintain ISO documents and statutory documents as per policy.