- LocationEurope
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IndustryMedical Devices
The company is a prominent, fast-growing company in the field of hemodialysis, offering a comprehensive range of medical devices for hemodialysis treatment, including dialysis machines, dialyzers, blood lines, fistula needles, bicarbonate cartridges, concentrate solutions, disinfectants and endotoxin filters.The devices are marketed in over 50 countries, primarily through international distributors.
To sustain its development, this company is currently looking for a Service Manager, to oversee all service activities, primarily in relation to dialysis machine lifetime and potentially other devices.
His/her responsibilities will include:
• Understand and manage every aspect of service delivery;
• Install dialysis machines internationally;
• Conduct technical training to technicians and clinical staff;
• Support QA manager to maintain Post Marketing Surveillance process compliance and assist with QA/RA procedures;
• Handle customer online requests and provide solutions;
• Ensure releases and changes are delivered in a controlled manner;
• Manage complaints;
•Assist with the elaboration/writing of user instructions.
The position will imply to work with and report to the Technical Director of the company. Since the organization is growing, it will also provide opportunities for professional development and interaction on multiple other projects, in a challenge-driven, entrepreneurial environment.
The ideal candidate will have:
•Bachelor’s degree in engineering;
•Senior Engineer or Technical Manager experience with medical equipment;
•Direct involvement with dialysis machines and/or knowledge of dialysis will be a definite plus;
•Native Spanish language speaking
•Strong command of English;
•One other European language (French preferred) will be an advantage.
•Experience in dealing with product field issues and customer communication.
This company environment entails to have a proactive and positive spirit, with the capacity to handle multiple responsibilities in a dependable, independent and flexible manner.
This position requires up to 30% travelling worldwide.
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