Responsibilities:

•  Planning of Service and Maintenance activities and deployment of Engineers to fulfil all required sales and service requirements across the Kingdom
• Liaise with the customer organization, ensure customer satisfaction, identify S&M needs, raise S&M demands and become trigger and motor for the sales process.
• Work closely with sales to provide pre/ post sales support by identifying customer pain points and delivering solutions to address
• Organise On-site support after commissioning and on lapse of the warranty period.
• Regular participation in Project Meetings, and other planning meetings
• Develop and maintain a skills + performance matrix for all service engineers
• Develop training plans and personnel development plans with all team members to provide opportunities for development and to increase knowledge depth within the team.

Job Requirements:

• Excellent People management Skills
• Degree in Electrical / Mechanical Engineering.
• 5 to 8 years of experience in field service of high tech mechanical products, preferably in KSA region with minimum two years of experience in Managerial position.
• Good Communication at all levels of the customer organisation
• Distinct Customer Service skills
• Entrepreneurial attitude (costs, labour, time, quality and always searching for new business opportunities)
• Fluency in written and spoken English + Arabic is mandatory