Job Title: Service Manager – Technical, Aftermarket Service (Rotating Equipment - Grinding Solutions, Air Pollution Control)
Location: Pune HO
Experience: 10–15 years
Function: Technical & Aftermarket Services
Reporting to: Head – Service
Working Days: 5 Days (General Shift)

Role Purpose

The Service Manager will manage PAN-India GS systems & equipment service operations, covering installation, commissioning, breakdown support, spares sales, and service revenue growth for equipment and engineered systems.

Key Responsibilities

Project Installation & Commissioning Support
• Own end-to-end installation, commissioning, and support for GS systems and equipment.
• Coordinate with Projects, Engineering, Manufacturing, Supply Chain, and Sales teams for smooth execution and handover.
• Ensure adherence to timelines, quality standards, safety norms, and contractual obligations.

PAN-India Service Operations
• Lead service delivery including breakdown response, preventive maintenance, shutdown support, and warranty services.
• Act as the escalation point for critical site issues and key customers.
• Ensure high equipment uptime and responsiveness across installations.

Service Revenue Growth
• Own service revenue targets aligned with business plans.
• Identify aftermarket opportunities including consumables, wear parts, retrofits, and upgrades.

Team Leadership & Capability Building
• Build and manage a multi-location service team.
• Define skill matrices and training plans aligned to product portfolio.
• Drive a culture of ownership, safety, and customer focus.

Process Excellence & Governance
• Standardize SOPs, commissioning protocols, and workflows.
• Implement MIS dashboards for MTTR, failures, spares usage, and customer satisfaction.
• Lead RCA and corrective actions with internal teams.

Customer & Stakeholder Management
• Build strong relationships with plant heads and stakeholders.
• Represent the organization during commissioning, shutdowns, and reviews.
• Support audits and technical discussions.

Technical Expertise Required

• Experience with rotating equipment: blowers, fans, compressors, pumps, motors, gearboxes.
• Knowledge of alignment, balancing, vibration analysis, commissioning, and diagnostics.
• Exposure to project installations and aftermarket support in engineering industries.

Desired Candidate Profile

• BE/BTech in Mechanical Engineering (mandatory).
• 10–15 years in service operations, aftermarket, and spares management in engineering MNCs.
• Experience in managing service revenue and PAN-India operations.
• Strong leadership, execution, and commercial acumen.
• Willingness to travel extensively across India.

Required Details from Candidate

• Total Experience
• Relevant Experience
• Notice Period
• Buyout Option (Yes/No)
• Joining Availability
• Current CTC (Fixed + Variable)
• Expected CTC
• Reason for Job Change
• Current Location
• Relocation to Pune (Yes/No)
• Native Place
• Current Designation
• Current Company Turnover
• Reporting Manager’s Designation

Technical Questions:
• Approach to installation and commissioning of rotating equipment.
• Common issues in grinding/process equipment and mitigation methods.
• Strategies to drive aftermarket revenue (spares, retrofits, upgrades).

Application:
Interested candidates can share their CV along with CTC details and notice period to: [email protected]