- LocationEgypt
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IndustryInformation Services
Title of Manager: Teams Manager IT operations (Global Scope) Dotted Line: Head/Sr Mgr IT Serv Operation Mgt
Position Summary:
The Senior Applications Engineer/Developer will:
- provide expertise on all technical questions related to development of ServiceNow ITSM
- develop technical enhancements, implement them, and perform unit tests, where required.
- understand the need to standardize the process/development and incorporate such requirements into the design.
- understand the large-scale thinking and approach needed for project success and continuous improvements.
- be organized and analytical, adopt it at working in a team environment, able to implement on-time, and able to handle multiple priorities in an agile environment.
- Create and update the technical documentation.
Role Tasks:
- The Incumbent need to Meet SLAs / KPI Targets for Incidents, Problems, Service Requests, Changes Requests
- The Incumbent is responsible to contribute to continuous improvement of the processes.
- The Incumbent Proactively lives BizDevOps by developing end to end delivery of the product.
- The Incumbent Ensure Quality of the Deliverables on Break fixes and Enhancements. Technical Design is Properly documented.
- The Incumbent must Meet Target Measures for all Change requests, Deliver on Time and with Quality.
- The Incumbent achieve Compliance to all the processes being implemented, by Henkel and by the Team.
Skills:
- Bachelor’s Degree in Engineering or Computer Science, Information Technology or equivalent.
- Overall work experience is 3 - 4 years, (Minimum 3 Years)
- Should have Experience in ServiceNow ITSM Developer incl. interfaces,
Extensive Knowledge of JavaScript, Familiar with UI, SQL, HTML and CSS, & Knowledge of XML and structuring programming concepts, SCRUM
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