Title of Manager: Teams Manager IT operations (Global Scope) Dotted Line: Head/Sr Mgr IT Serv Operation Mgt

Position Summary:

The Senior Applications Engineer/Developer will:

• provide expertise on all technical questions related to development of ServiceNow ITSM
• develop technical enhancements, implement them, and perform unit tests, where required.
• understand the need to standardize the process/development and incorporate such requirements into the design.
• understand the large-scale thinking and approach needed for project success and continuous improvements.
• be organized and analytical, adopt it at working in a team environment, able to implement on-time, and able to handle multiple priorities in an agile environment.
• Create and update the technical documentation.

Role Tasks:

• The Incumbent need to Meet SLAs / KPI Targets for Incidents, Problems, Service Requests, Changes Requests                                                                         
• The Incumbent is responsible to contribute to continuous improvement of the processes.                                                                               
• The Incumbent Proactively lives BizDevOps by developing end to end delivery of the product.                                                                                   
• The Incumbent Ensure Quality of the Deliverables on Break fixes and Enhancements. Technical Design is Properly documented.                                                                           
• The Incumbent must Meet Target Measures for all Change requests, Deliver on Time and with Quality.                                                                                   
• The Incumbent achieve Compliance to all the processes being implemented, by Henkel and by the Team.       

Skills:

• Bachelor’s Degree in Engineering or Computer Science, Information Technology or equivalent.
• Overall work experience is 3 - 4 years, (Minimum 3 Years)
• Should have Experience in ServiceNow ITSM Developer incl. interfaces, 

Extensive Knowledge of JavaScript, Familiar with UI, SQL, HTML and CSS, & Knowledge of XML and structuring programming concepts, SCRUM