My client is a leading IT company with a Digital and Agile mindset headquartered in Bangalore, India and has been ranked consistently as best places to work by “Great Place to Work Institute. The company is headed by stalwarts of the Indian IT industry with an objective to become a leading IT company in the digital and deep tech space. They are a “Silver Salesforce Partner” and has expertise on implementation, Integration, Salesforce custom development, migration, consulting, and salesforce commerce cloud. They have current 120+ consultants working as part of the Salesforce practice catering to their customers on Sales, Service, CPQ and many other cloud modules.

As a Lead Business Analyst, you will be responsible for:

• Analysis of sales requirements within Conga Configure Price Quote system and SFDC. The candidate must possess strong analytical and problem solving skills.
• Proactively collaborate with business stakeholders, which involves Sales operations, finance and Legal teams to evaluate business requirements.
• Facilitate requirement gathering sessions, feature demonstrations, and end user acceptance testing sessions with business stakeholders
• Work collaboratively across the teams to understand related applications and define/document requirements as needed.
• Ensure system issues or enhancements are submitted via proper process and collaborate with internal teams for timely resolution
• Provide ongoing support of the CPQ application, proposing necessary system enhancements.
• Build strong relationship with business stakeholders.
• Work with development, design, QA teams to ensure the business requirements are implemented and validated as per test scripts
• Coordinate and participate in system testing with business users.
• Ensure timeline delivery of the system enhancements/bugs fixes to production with quality.
• Adhere to the release processes defined for business analysts
• Maintain strong industry knowledge on emerging standards and best practices in Salesforce, Sales Cloud and CPQ.

Must have:

• Four (4)+ years of experience as a Business Analyst
• Minimum 2+ years’ experience with Salesforce Sales Cloud Module and Service Cloud Module is required.  
• Should have platform exposure and has been part of minimum 2 implementations.
• Salesforce.com Certification:  Admin + “Sales Cloud or Service Cloud Consultant”.
• Must be a result’s driven person along with BA skills and have played customer facing roles.
• Must be able to derive requirements and create user stories.
• Must possess excellent verbal and written communication skill and is able to relay technical information to functional users and business information to technical experts.
• Experience in process/workflow mapping and demonstrated basic project management skillsets including change management.
• Ability to think out of the box.
• Strong MS Office skills especially Excel skills.
• Excellent interpersonal skills; comfortable dealing with all levels of management and maintaining relationships with stakeholders.
• Proactive and action oriented with ability to make timely and sound judgement to drive improvements to conclusion.
• Strong understanding of Salesforce configuration and out of the box features and capabilities
• Experience with SDLC process (Software Development Life Cycle) including application development, testing, deployment, operations, documentation
• Work cross functionally with multiple teams onsite/ offshore with technical and non-technical stakeholders

Nice to have:

• “Conga CPQ Certification” is a plus but not a must have.
• Good to have Community cloud, CPQ and Einstein related products exposure