Summary role description: 

Hiring for an Onsite Field Service Specialist for a Global IT services / system integration major. 

Company description:

Our client is a is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years.

Role details:

• Title / Designation: Field Service Specialist
• Location:  Warsaw, Indiana
• Work location: Client site

Role & responsibilities:

• Perform/Assist with basic network and computer troubleshooting
• Act as coordinator for resolving incidents related to any applications in Distribution Facility based on TS Site Lead direction
• Assist TS Site Lead with Reliability Calls for high priority tickets (P1/P2) investigation and resolution
• Assist Wireless support team (Specifically for RF Device Handhelds) deployment and troubleshooting
• Assist on site Deskside Support techs with equipment troubleshooting: Printers 
• (Label/Document), USB Scanners, etc)
• Aid with Server Room hardware support team in conjunction with TS Site Lead and Deskside Support Techs
• Should be well versed with ITIL process (Service/Asset management)
• Engage with TS Site Lead to contribute and shaping strategies to transform customer engagement experience and insights
• Ensure effective Project Management of all key strategic projects – with appropriate process controls, metrics, and stakeholder updates.
• Build and maintain SOPs, Work instructions and other quality and compliance documents
• Perform periodic reviews of system SOPs to ensure relevance and compliance
• Manage System Development Lifecycle (SDLC) deliverables
• Lead and develop several cross-functional teams in the actual implementation of strategic supply chain initiatives for large-scale portfolio changes when needed or assigned by TS Site Lead

Candidate requirements:

• Associates Degree in Computer Science preferred
• Minimum 5 years of experience in handling Site IT support, incident management and project support
• Worked in Distribution Center/Pharma/Manufacturing plant a plus
• Understanding of Computer System Validation or 21 CFR Part 11

Selection process:

• 2 technical interviews
• HR discussion