Responsibilities:

• Support all automation system aspects software, vision, and communication
• Perform troubleshooting, repairs, and failure analysis at customer sites
• Programming and troubleshooting PLC/IPC logic and robotics from known brands such as Beckhoff, Siemens, Omron, Mitsubishi, Toshiba, etc.
• Recommend process improvements to ensure system scalability and reliability
• Participate in the development and implementation of deployment plans
• Design equipment assemblies and subassemblies according to specifications
• Work with the project team to deploy and troubleshoot system applications
• Together with other stakeholders, draft technical documentation and support documentation for customers
• Work with project managers to develop deployment specifications and configurations
• Integration with ERP, shop-floor management systems support (such as PLCs, drivers, robot controllers, Industrial communications protocols)
• Act as the primary customer contact for deployment and post deployment-related inquiries and issues
• Join customer meetings to support from a business development aspect
• Work on customer sites locally in Romania as well as travel to customers in other countries in the EMEA region up to 40% of the time

Requirements:

• BSc. in Automation, Software, Robotics, or other technical field
• At least 5 years of experience as a software, automation, or service engineer
• At least 2 years in a customer-facing role
• Experience with multi-disciplinary systems, multi-software platforms, as well as industrial automation and manufacturing
• Knowledge of PLC logic and programming, troubleshooting, and configuration of industry-leading robots (i.e. Beckhoff, Wago, Siemens, Omron, Mitsubishi, Allen Bradley)
• Experience working with robotic controllers, transfer devices, automation equipment, peripheral equipment, and mechanical units
• Knowledge of Serial and Bus Communication protocols: Ethernet/Profinet, RS232/422/485, Modbus, CAN Open, EtherCAT, Profibus, TCP/IP, and others
• Technical savvy and system-oriented
• Loves to work in a dynamic and changing environment
• Excellent communication and customer service skills to assist customers on-site and remote, as well as working with remote teams and stakeholders
• Capable of analyzing, debugging, and solving complex problems
• Quick learner, team player, able to work under pressure and multi-task
• Self-starter with the ability to work productively with minimal supervision
• Fluency in English (oral and written)