For a 4*S boutique hotel in Bolzano (province), we’re looking for a

SPA MANAGER

The candidate will have to manage the operations of the facility, be responsible for the work team, and ensure high standards of customer service. Duties will range from organisational management (coordination of resources, administration, financial and marketing) to customer management (reception, customer advice and cabin treatments).

Main Responsibilities:

• Reports directly to the owners
• Manages the day-to-day operations of the spa
• Manages supplies and equipment inventories within budget
• Maintains cleanliness of spa and related areas and equipment
• Sets a positive example for guest relations
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
• Interacts with guests to obtain feedback on product quality and service levels
• Handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Ensures the team meets its top line revenue, membership and guest satisfaction goals
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement
• Strives to improve service performance
• Observes service behaviors of employees and providing feedback to individuals
• Supervises on-going training initiatives and conducting training when appropriate
• Ensures all employees have the proper supplies, equipment and uniforms

Requirements:

• Current or previous experience working as SPA Manager/Assistant SPA Manager/Head Therapist role with strong focus to customer service, in a 5-star hotel or luxury SPA
• Fluent German
• Highly organized person with strong planning skills
• High level customer service ambassador
• Strong communications skills and guest-oriented attitude

Location: Bolzano province