Summary role description:

Hiring for a Customer Success Program Manager – Digital Transformation for a top tier global Digital Solutions, Consulting, Systems Integration, and IT Services major.

Company description:

Our client is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years with the Manufacturing Vertical including use cases involving advanced / emerging technologies.

Role details:

• Title / Designation: Customer Success Program Manager – Digital Transformation
• Level: Director
• Reporting Manager: Executive VP – Interactive Business
• Location: Denmark / Sweden / Finland
• Work Mode: Hybrid

Role & responsibilities:

• Manage Multiple Adobe and CMS Programs and directly accountable for delivery of the programs.
• Partner closely with the Customer’s Marketing and IT leadership team to develop and drive the operating rhythm across product marketing, campaign marketing, product, and the business.
• Provide operational support by understanding and defining requirements, tracking action items, and driving alignment on the plan.
• Work with business operations across the organization to understand and help craft dynamic business and operational priorities.
• Handle appropriate senior-level communication, and lead cross-functional transformations across Digital Media, inspiring change and deeper collaboration.
• Align activities, communication, and teams to make decisions and drive projects forward with a specific focus on driving strategic alignment within the team.

Candidate requirements:

• 15+ years of experience in business operations.
• Mandatory experience managing Adobe large scale and site core programs.
• Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, key metric measurement, bench marking, stakeholder management, financial management.
• Experience with utilizing Project Management Software, Agile Tools (ADO, Jira etc.)
• Passion for storytelling with data and finding opportunities for improvements that are driven by data.
• Relentless, creative approach in clearing obstacles; innovation around solutions; perseverance to fast-fail and see it through success.
• Experience working with senior leaders (VP/Sr. Director level) to shape programs from high level objectives and problem areas.
• Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way.

Selection process:

• Discussion Sales Leader – Interactive Practise
• Discussion with SME – Interactive Practise
• Discussion with EVP & Global Head – Interactive Practise
• HR Discussion