Role : Sr. Program Manager – Learning & Experience

Location : NCR

Work experience : 5+  years (Min 3 yrs of exp in program or project management)

Report to : L&D Head

Working : 6 days a week

Industry : Retail

Qualification : MBA or equivalent from a reputed institute

Team handling experience must

Responsibilities :

• Define and develop the Learning & Experience program strategies and processes to develop the expertise of our internal teams and external partners
• Partner with the team to analyse business needs, prioritize program roadmaps, then design and develop the programs and associated curriculum and training materials to meet those needs
• Partner with the teams to measure, evaluate and report on the effectiveness and business impact of your learning programs and employee experience initiatives.
• Drive innovation and breakthrough improvements in L&OD team’s processes and practices
• Identify the tools and technology choices that will provide ways to scale the programs and improve learning effectiveness and employee experience
• Partner with other teams to leverage existing content and programs
• Work with business teams to drive improvements in all customer experience metrics
• Create and manage the communication strategy for promoting and highlighting your strategy, priorities, and the status of your team’s roadmaps
• Manage multiple projects and programs concurrently to build user centric learning experience
• LMS enhancement and higher penetration across the verticals and levels
• Internal and external stakeholder management to nurture a productive relationship
• Fully responsible for L&OD  data, reports and organization’s knowledge management

Skills & Competencies :-

• Analytical and problem-solving skills
• Business acumen and strategic application
• Data visualization and presentation
• Driving digital transformation and innovation
• Commitment towards building user centric learning experience
• Minimum 3 years of experience in program or project management (no freshers)
• Experience defining program requirements and using data and metrics to determine improvements
• Rich experience of working cross functionally with tech and non-tech teams and delivering projects
• Experience of seamless working with remote teams
• Excellent project management and multitasking skills
• Business acumen to understand the actual learning needs
• Solid organizational, project management skills, and information technology aptitude
• A strong desire to exceed expectations and strong interpersonal skills, including persuasive written and oral communication skills
• Ability to successfully manage multiple competing priorities simultaneously
• Demonstrated ability of participating in milestone driven projects
• Knowledge of leadership development and culture building work is preferred

For more details call / WhatsApp – Brooma – 9930143843

Mail resume to [email protected]