Job Title:                     Support Engineer (Azure Monitoring and Automation)

Industry:                      Information Technology

Location:                     Poland

Salary:                         Competitive Salary Package + Benefits

Job Description

A Support Engineer is responsible for providing quality support for Azure Monitoring and Automation with a high degree of customer happiness; provide responsive and reliable technical solutions and information to customers.

• Handle technically challenging and politically sensitive customer situations.
• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
• The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
• Cross-team collaboration

Candidate Profile:

Required Skills

• System Administration/Configuration of Windows and Linux Operating systems
• Event Logs/Syslogs Analysis Patch and Security Update Management
• Performance analysis using built in performance counters
• Conceptual knowledge of Azure Active Directory, Security, and Access Control
• 24/7 support model, rotational shifts, Excellent customer service skills and customer focused attitude.

Preferred Skills:

Having certifications on AZ-900: Microsoft Azure Fundamentals and AZ-104: Microsoft Azure Administrator is a plus