Responsibilities

- Teams with different business units to ensure technical issues are clearly defined, understood, documented, and escalated
- Identifies the correct resources needed to drive resolution of a problem and operates as the focal point to facilitate meetings with the required resolution team members to drive a structured and cohesive resolution plan.
- Manages the execution of the technical Action Plan with the customer
- Teams with the internal business units for internal/external status communications and meeting requirements
- Provide heads up alerts and regular updates to internal upline / executive management for high visibility situations
- Teams with Product Engineering & Development to prepare any technical presentations for the customer
- Approves & fulfills parts and machine replacements requests
- Drives special projects to improve customer experience / satisfaction and continually looks for ways to innovate to improve efficiency and execution
- Completes a closed loop / lesson template when closing each case with a focus on identifying actionable items to drive improvements on

Skills

Must have

At least 2 years of relevant experience
Technical Project management skills
Experience managing significant size of Data in Excel
x86 server architecture knowledge
Excellent communications skills both verbal and written
Customer-facing experience
Multi-tasking skills; ability to run multiple projects at the same time

Nice to have

Networking
Linux
Virtualization

Languages

English: C1 Advanced