Job Requirements:

 1. Experience in second level IT customer support in SWIFT (minimum experience 4 years, we will be open to interviewing more senior candidates who fit the profile).

2. Experience in supporting SWIFT applications including SAA, SAG, SNL, SWP, HSM, and Alliance Connect. 

3. Experience utilizing WebEx and other remote conferencing and support tools to interact with other remote resources and customers.

Experience in working with the following a plus:

1. Sanctions Screening applications and lists (e.g. OFAC) integrated with SAA, particularly FircoSoft Continuity.

2. IBM WebSphere MQ.

3. SWIFT Security (CSP and SIP).

4. Knowledge on Finplus and ISO20022 is must.

5. Knowledge on Micro gateway is an added advantage

Job Responsibilities: 

 1. Provide SWIFT services (installations, upgrades, maintenance, and troubleshooting) to SWIFT customers globally.

 2. Provide SWIFT 2^nd level support to SWIFT Service Bureau customers.

 3. Perform maintenance tasks in the Service Bureau (including installation of patches, upgrades, and configuration changes) as required. 

 4. Work with other team members within the SWIFT team and outside the SWIFT team (e.g. network, OS) to complete tasks.

 5. Good written and verbal communication skills in English. Spanish communication skills a plus.

 6. Be able to maintain clear communication with customers and team members.

 7. Understand and implement procedures following documentation strictly. 

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