System Consultant

Location: Germany Remote                          

Our Client

The company is the world’s fastest analytics database, trusted by the world’s most ambitious organizations. Built for speed and flexibility, it can analyse billions of rows in seconds and run high-performance analytics securely – whether in the cloud or on-premises. Need to scale your analytics function? Simple pricing makes it easy. Want to deliver frictionless insights? Automatic self-indexing tunes performance for optimal results. Our client’s solution fits into any data environment, so you can get started right away.

The role

We are looking for their next System Consultant to become a vital member of their Customer Enablement Team. You would be delivering consulting services and Level 2 support, covering deployments, infrastructure, and custom solutions. You also maintain knowledgebase articles and support Level 1 and carry out on site visits to their clients.

Key responsibilities:

As a System Consultant, you will play a pivotal role in:

• Delivering consulting engagements for customers, either remote or on-site for our Level 2 (L2) support team.
• Performing Level 2 Support and assisting Level 1 Support where needed by creating Knowledge-base articles.
• Ensuring timely and quality project delivery with their clients.
• Providing professional advice to their clients via the ticketing system.
• Collaborating with R&D and Product Management.
• Filling knowledge gaps and participate in training sessions.
• Executing quality management tasks accurately and promptly and monitoring project progress.
• Creating statements of work for clients and projects.

Your profile

If you are a problem-solving enthusiast with a proactive mindset, this role is tailor-made for you. We are looking for someone with:

• University degree in IT or equivalent, or technical degree with 3+ years of experience.
• Customer-centric approach with advanced analytical troubleshooting skills.
• Experience in multicultural environments and stakeholder liaison across different hierarchies.
• Proficiency in:
  • ISO/OSI model and TCP/IP protocols
  • Storage and Server Systems (e.g., HP Blade, FSC, NetApp, LUN)
  • Linux administration and shell scripting
  • Database and SQL knowledge, SQL scripting.
• Strong interpersonal, organizational, and communication skills.
• Self-motivated, adaptable team player with attention to detail and willingness to travel.
• Fluent English (Level C1), with German language skills being a plus
• Have a valid residency and work status in Germany

The Benefits 

Own Your Impact - you are not just a cog in the machine; you will step into immediate ownership of projects, driving them forward with a refreshing level of autonomy.

Thrive in a Global Team: Join a vibrant, international community where diversity is celebrated, collaboration is key, and feedback fuels growth.

Learn, Grow, Lead: We are invested in your development! Continuous knowledge-sharing, "Coffee and Learn" sessions, exciting events, and dedicated leadership programs empower you to soar.

Work on Your Terms: Flexibility is the name of the game! Enjoy adaptable hours, remote options, and "workcations" for the ultimate work-life balance.

Growth That Goes Beyond the Office: Dive into a comprehensive onboarding experience, fun team events, and a deep commitment to diversity and sustainability..

Rewards that Matter: Monthly home office allowance, volunteering options, floating days, and secure pension plans (location-dependent) prove we value your contributions.

Contact

Peter Wharton

[email protected]