Systems Administrator

Location : Rotkreuz, Switzerland

Role overview

Our client is seeking an enthusiastic Systems Administrator to become part of a skilled team maintaining their corporate IT & SaaS services. This role would suit an experience Desktop IT Engineer that has the skills to undertake both the Systems Administrator activities alongside taking responsibility for their corporate IT services for their offices across the DACH region. As your skills evolve there will be more technologies to learn and become productive on.  The Operations Team supports their internal systems and their SaaS Service.   They use a wide variety of deployment models and technologies offering lot’s of opportunity to improve your skills and experience, including VMWare, Amazon EC2 Public Cloud, Azure Cloud, Docker based private Cloud, Windows and Linux Servers.

About our client

Our client is a leading technology company focused on helping businesses engage in more meaningful customer conversations. Its platform uniquely delivers personalized, omnichannel conversations across the entire customer experience, empowering companies to succeed in today’s digital-focused, customer-driven world while also simplifying processes and operating more efficiently. Our client is headquartered in the UK, with a major office Switzerland and serves more than 650 customers from offices located across North America, Europe, and Asia Pacific. Their platform includes enterprise-scale customer communications management (CCM) power, forms transformation capabilities trade documentation expertise.

Who are you?

An experienced Systems Administrator who understands how to manage, patch and upgrade systems infrastructure, has experience working within a Security and Compliance controlled environment. We are looking for a Systems Administrator who is comfortable in working with Data Centre Hardware and Software Systems. You’re hungry to learn more, using your skills to help the company become more agile and grow.  You will be working in a team where average is not an option, you will be lifted by the presence of your peers and aspire to emulate and become one of them.

The responsibilities of the role include:

• Supporting your internal customers with desktop IT services and managing the Desktop IT requirements for their offices across Switzerland Germany, Austria and The Netherlands
• Installing and Configuring new Systems and Applications, according to best practice and company guidelines.
• Monitoring and Repairing Systems
• Performing Upgrades on Servers and Laptops
• Maintaining Service Availability Targets
• Maintaining Service Confidentiality and Integrity.
• Working with Engineers diagnosing and resolving issues in their production environment.
• Learning Technologies to improve yourself and the capabilities of the Team
• Looking for ways to improve the service availability and recovery times
• Installing and Configuring new Physical Hardware
• Working on an On Call Rota for out of Hours Cover
• Working on Designated Tasks outside normal working hours as required by the role.
• Visiting Data Centres for Installation, Configuration and Maintenance of Computer Hardware (may require overnight stay and flights)
• Installing, Configuring and Supporting End Point Devices and Laptops
• Maintaining IT Documentation
• Managing Ordering of IT Equipment
• Travel across the DACH region as required

Must have skills/experience:

• Operating Systems – You must have a good working knowledge of Windows or Linux, being able to perform installations and configurations on these environments without help.
• Virtualisation Experience – You must be comfortable using a Virtualised Environment such VMWare
• Networking – Basic Network knowledge of TCPIP, DNS, DHCP and VLANS, what they mean and their practical uses. .
• Monitoring Systems – You must have a good working knowledge of configuring and using Monitoring Systems – We use Zabbix and CloudWatch
• ITIL– You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management.
• Problem Analysis – You must be able to take on a Technical problem that we are facing in their Application and Infrastructure stack and restore service according to play books.
• Hardware – You must have experience installing and maintaining server hardware, including racking, disk swapping and component replacement.
• Security & Compliance – You must have practical experience operating in a compliance and security monitored environment, we operate PCI DSS, SOC2, HIPAA and ISO 27001.
• Soft Skills - A native/fluent German Language speaker, also fluent in English

Advantageous skills/experience:

These are technologies that our client uses or intends to use;

• Cloud Experience - Experience supporting and managing Public and Private Clouds, we use AWS and Azure (Public) and Kubernetes (Private)
• Automation Experience - Using tools like Chef, Ansible, Puppet.
• Other UNIX Knowledge – We support AIX and Solaris servers used in Support and Development environments.
• SAN Storage – Knowledge of SAN systems, we use NetApp FAS.
• Firewall Knowledge – Knowledge of Cisco ASA or Palo Alto Firewalls
• Cisco UCS Knowledge – Knowledge of Cisco UCS Hardware

Our client looks for the following core competencies in everyone they hire:

• Analytical Ability – effectiveness in analysing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests.

What’s the deal?

Our client will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All their packages include an annual bonus based on the Company’s performance, so they are all incentivised to over-achieve!

Since the start of the pandemic they have transitioned to complete remote working. They anticipate continuing to offer flexible remote working options, as such we’re open to candidates whose preference is office-based, remote, or something in-between. However, the ability to attend meetings in their offices may be required as they transition to the “new normal”.
To support working from home wtheye make use of products such as Jira, Confluence, Miro, MS Teams, GoToMeeting.

They have an office in Rotkreuz, Switzerland and their Technology Head Office is located in the UK.

Please note: we will only consider applicants with current legal right to work in Switzerland. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.

Contact:
Peter Wharton
Antal International
[email protected]