Job Title:         Team Lead, Performance Management and HR Operations-Nigeria

Client:             Banking

Location:         Nigeria

Salary:             Competitive Salary Package + Benefits

Job Purpose(s):

• Responsible for overseeing the performance management process within an organization.
• Liaise with HODS and employees to set performance goals, monitor progress, and provide feedback.
• Ensuring the performance management process is fair, consistent, and aligned with the organization's goals.
• Responsible for overseeing the day-to-day operations of the HR department.
• Managing HR systems and processes, ensuring compliance with policies and regulations, and providing guidance to team members.
• Responsible for ensuring the HR operations are efficient, effective, and aligned with the organization's goals.

Responsibilities

Strategic Responsibilities

• Assist the HHR with facilitating the design and implementation of strategies and policies aimed at planning and managing the organisation’s workforce and ensuring proper balance between personal and organisational goals.
• Assist the HHR in the preparation of the department’s annual budget and monitor its implementation.
• Continually review and assess the effectiveness and efficiency of the department’s policies, procedures and processes with a view to identify improvement opportunities leveraging technology and ensure alignment with leading practices.
• Assist the HHR in preparing manpower forecasts in line with the Bank’s business strategy.
• Oversee the timely implementation of HR initiatives.
• Anticipated emerging trends on HR issues within the assigned portfolio and define responses using visionary concept within the overall HR strategy.
• Promote, clarify and interpret HR goals and objectives.
• Conduct regular surveys on HR best practices and Competitors’ analysis.

Operational Duties

Recruitment and Selection

• Execute activities involved in sourcing for qualified internal and external applicants.
• Manage and provide guidance to HR team members, including setting performance expectations, providing feedback, and coaching for growth and development.
• Develop and maintain HR-related reports and metrics to track progress and identify areas for improvement.
• Continuously evaluate and improve HR operations processes to increase efficiency and effectiveness.
• Keep abreast of recruitment practices in the labour market and advise unit head/management accordingly.
• Review/ maintain/ update the Bank's structure, job descriptions and manning levels in line with business need and requirement.

Career Management/ Training

• Coordinate staff placement on Bank’s structure and development of career and succession plans.
• Conduct training needs analysis through results of staff appraisals discussions with heads of divisions, departments and units.
• Evaluation of training proposals received from consultants with a view to determining suitability/relevance to support training strategy.
• Prepare and regularly update the training calendar for the Bank in conjunction with heads of divisions, departments, and units.

Performance Management

• Develop and implement a performance management strategy that is aligned with the organization's goals and objectives.
• Establish performance goals, metrics, and expectations for employees and managers.
• Monitor and evaluate employee performance, providing regular feedback to employees and managers.
• Manage the performance appraisal process, ensuring it is timely, accurate, and consistent.
• Provide guidance to Supervisors and employees on performance management best practices, policies, and procedures.
• Conduct training sessions for Supervisors and employees on performance management practices and processes.
• Develop and maintain performance-related reports and metrics to track progress and identify areas for improvement.

Records Management/ HR Information System

• Ensure that the HR Policies and Procedures manual and staff handbook are up-to-date in line with current trends, realities and best practices.
• Ensure 100% integrity of HR data.

Employee Relations

• Keep abreast on all matters affecting staff and their welfare, and escalate any staff related issues or complaint accordingly.
• Ensure organisation wide HR-specific customer satisfaction surveys are conducted and make recommendations for improvement.

Reporting and Other Duties

• Prepare periodic management reports such as HR reports to the Board, staff leave, turn-over, etc. for management decision making.
• Act on behalf of, and perform any other duties as assigned by the Head, HR.
• Liaise and uphold a positive relationship with all HR Regulators (CBN, SEC, ITF etc)

KEY PERFORMANCE INDICATORS

• Recruitment
• Performance and Career Management
• Employee Retention and Productivity
• Learning and Development
• Regulatory Infraction
• Audit Rating
• Manning Gap
• Succession Planning

Job Requirements:

Education

• Recognized professional certifications in Human Resources/Communications
• MBA or MA/MSc of related specification will be an added advantage.

Experience

• At least 10 years’ experience, 7 of which must have been spent in a position within HR