Our client, who is a well known global cloud software provider, who are recruiting for a Support Engineer. In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviours or to answer technical questions about the company software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support. Support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Desired Skills

• Experience providing SaaS support
• Experience diagnosing performance related issues.
• Experience using tools like Eclipse, Splunk, Xcode, Android studio, SauceLab

Qualifications and technical skills:

• UI development or support experience
• Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
• Reading and debugging Java and JavaScript code
• Troubleshooting experience using browser developer tools
  
  • Advanced knowledge of the components in cloud/web applications and experience in Application Support. Mobile application support experience will be bonus.
  • Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Good experience with relational databases (e.g. MySQL, Oracle).
  • Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
  • Experience using Linux/Unix OR Microsoft Server
  • Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Personal commitment to quality and customer service
  • Ability to multi-task and efficiently manage case backlog
  • Should be a team player working efficiently in a collaborative environment
  • Proven ability to maintain a professional demeanor when handling complex user issues (difficult customers)

Please apply now if you have the relevant experience.

Thank you!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.