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Technical Customer Support, Data Center (full time, 2.050 - 2.150 gross, plus bonus)
The vacancy has expired
- LocationHeraklion
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IndustryInformation Technology and Services
Job Description
Our Client is a global leader in IT Services/IT Consulting.
For their exponentially growing operations, they are looking for a ‘Technical Customer Support, Data Center’ to be based in their offices in Heraklion/Crete.
Your Responsibilities:
- Technical Customer Support: Provide responsive technical assistance to clients, addressing Ticketing system requests, managing cabling interconnections, installing IT equipment, and resolving connectivity issues.
- Operational Task Execution: Utilize the ticketing platform to efficiently execute assigned tasks related to customer requests and operational activities, ensuring timely resolution and documentation.
- Critical Infrastructure Monitoring: Monitor critical infrastructures within data center buildings through BMS platforms.
- Participation in new Projects: Collaborate internally with other departments to support the implementation of new projects, including new installations, documentation, testing, and migration.
- Incident Management: Assist in managing incidents affecting customers' equipment or critical infrastructure, providing timely updates and resolutions to maintain service continuity and customer satisfaction.
- Reporting and Documentation: Prepare and submit reports of customer interactions, operational activities, and the status of critical infrastructure management, ensuring transparency and accountability.
Your Profile:
- Technical proficiency in cabling, IT equipment installations, and troubleshooting connectivity issues.
- Strong interpersonal and communication skills, capable of effectively engaging with customers and internal stakeholders.
- Experience in incident management and customer support operations within a data center or similar IT infrastructure environment.
- Ability to work independently and collaboratively within a team, managing tasks efficiently and ensuring adherence to service level commitments.
- Familiar with management ticketing tools/platforms for task tracking, reporting, and documentation purposes.
- Previous experience in Data Center Operations or telecommunications area will be considered an asset.