As our Enablement Lead, you will have a responsibility for the training of customer users, partners and employees by identifying training needs based on skills gap analysis, developing group and individual learning courses and managing the training budget. This role presents an amazing opportunity to establish the brand of one of the most disruptive AI companies as a thought leader in ensuring consumer privacy.  Are you ready to drive such an impact?

Key Responsibilities

• Drive the overall education and certification program that trains and nurtures a community of experts and evangelists.
• Plan and deliver on the broader agenda of establishing brand value, via thought leadership educational content.
• Use skills gap analysis to identify training needs for different target users amongst customers, partners and employees.
• Enable multiple channels and modalities for training and e-learning, including online self-service training, remote and in-person instructor-led classes, MooCs, and gamified training experiences, working with a cross-functional team, coordinating with Sales, Marketing, Support, Engineering and Partner Alliances.
• In the long-run, build-out a talented training organization, including a team of instructors and curriculum developers.
• Define and deploy key metrics for profitability, schedule optimization, quality and customer success. Implement continuous improvement processes based on course evaluations.
• Implement formal badging and certification programs, including refreshers for prior training certificates.

Experience and Skills

• Minimum of a Bachelor’s Degree in a technical field with 10+ years of work experience as a Technical Instructor or a similar role.
• In-depth understanding of e-learning technologies, virtual classroom training, on-line course offerings and hosted training solutions.
• Strong technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior training experience with a Data Privacy and Security company as well as Cloud Security is highly desirable.
• Hands-on experience with people management, project management and budgeting. Demonstrated success with hiring and developing training organizations.
• Proficiency in one or more Learning Management Systems (LMS).
• Excellent communication and leadership skills, and a proven track-record of collaborative success with customers, vendors, staff and internal business partners.
• Prior experience in product management and/or product development is highly desirable.
• Up to 30% travel (domestic and international).