Role and Responsibilities:

• Assist team leads with daily user support and customer IT/deployment-related issues.
• Support packaged and proprietary applications by responding to customer/team lead requests for assistance, documenting the problems and actions taken using appropriate tracking tools.
• Coordinate with other team members as necessary to resolve problems and communicate resolution to the customer and other appropriate parties in a timely manner.
• Create and review existing training documentation.
• Facilitate high-level user training sessions independently.
• Perform general business analysis activities on projects such as gathering and documenting business rules, user workflow, and system functional requirements.
• Facilitate meetings with customers to determine and prioritize their business and system requirements for specific projects. Document and analyze requirements.
• Support Project Manager with scope definition, cost/benefit analysis, and project plan.
• Participate in the creation, documentation, and delivery of training for proprietary applications; work with other team members to understand training requirements, application functionality, and documentation needs. Train customers on an individual or ad-hoc basis as needed.
• Complete all mandatory company training and job-specific training required for the role, including ISMS, GLP, DocuSign, SDLC as applicable.

Education / Qualifications:

• Minimum requirements: A degree in Computer Science/IT/MIS or related field
• Minimum of 2 years technical experience in operations /administration/support

Required Experience for the Role:

• Experience with client-server architecture, Web Enabled Applications, and SAAS.
• Experience with structured development methodology and with relational databases & queries.
• Demonstrated understanding of business process analysis
• Demonstrated ability to multi-task and manage priorities.
• Effective problem solving and analytical skills.
• Experience with GLP regulations or software is a plus.

Desired Characteristics:

• Be focused with a sense of urgency and immediate impact, capable of working in an agile environment.
• Possess sound communication skills to address issues quickly & comprehensively with internal & external parties.
• Be self-motivated with a willingness to learn and take ownership.
• Be effective at time management and personal organization/planning.
• Be willing to participate in more than one system implementation through the complete project life cycle.
• Experience using, configuring, documenting, and troubleshooting services deployed on-premises and in the cloud
• Knowledge of AWS, MongoDB, and/or Docker technology is a plus Key Benefit of Working with our client.
• Cutting Edge technology space in the Life Sciences domain.
• Multicultural, diverse work team.
• Autonomy & trust among Managers and Employees.
• Flexible working location and hours.
• Continued education and learning opportunities.
• Quarterly face-to-face Social Events (to be reinstated post-COVID-19).
• Work from home schedule available.
• Ongoing online social engagement (Recently implemented in light of COVID-19 restrictions and new WFH schedule).