English
- English
- Deutsch
- Español
- Français
- Italiano
- Pусский
Hamza Nadeem
Senior IT & Tech Recruiter
Back to Jobs
Role and Responsibilities
Education / Qualifications
Required Experience for the Role
Desired Characteristics
Technical Solutions Specialist (Clinical)
The vacancy has expired
- LocationRomania
-
IndustryInformation Technology
Job Description
Role and Responsibilities
▪ Assist team leads with daily user support and customer IT/deployment related issues
▪ Support packaged and proprietary applications by responding to customer/team lead requests for assistance,
documenting the problems and actions taken using appropriate tracking tools
▪ Coordinate with other team members as necessary to resolve problems, and communicate resolution to the
customer and other appropriate parties in a timely manner
▪ Create and review existing training documentation
▪ Facilitate high-level user training sessions independently
▪ Perform general business analysis activities on projects such as gathering and documenting business rules, user
workflow, and system functional requirements
▪ Facilitate meetings with customers to determine and prioritize their business and system requirements for specific
projects. Document and analyze requirements
▪ Support Project Manager with scope definition, cost/benefit analysis, and project plan▪ Participate in the creation, documentation, and delivery of training for proprietary applications; work with other
team members to understand training requirements, application functionality, and documentation needs. Train
customers on an individual or ad-hoc basis as needed
▪ Complete all mandatory company training and job specific training required for the role, including ISMS, GLP,
DocuSign, SDLC as applicable
Education / Qualifications
▪ Minimum requirements: A degree in Computer Science/IT/MIS or related field
▪ Minimum of 2 years technical experience in operations /administration/support
Required Experience for the Role
▪ Experience with client-server architecture, Web Enabled Applications, and SAAS
▪ Experience with structured development methodology and with relational databases & queries
▪ Demonstrated understanding of business process analysis
▪ Demonstrated ability to multi-task and manage priorities
▪ Effective problem solving and analytical skills
▪ Experience with GLP regulations or software a plus
Desired Characteristics
▪ Be focused with a sense of urgency and immediate impact, capable of working in an agile environment
▪ Possess sound communication skills to address issues quickly & comprehensively with internal & external parties
▪ Be self-motivated with a willingness to learn and take ownership
▪ Be effective at time management and personal organization / planning
▪ Be willing to participate in more than one system implementation through the complete project life cycle
▪ Experience using, configuring, documenting and troubleshooting services deployed on premises and in the cloud
▪ Knowledge of AWS, MongoDB and/or Docker technology a plus