Role: Technical Support Engineer

Experience: 3-6 years of relevant experience (minimum 3-year Exp in Tech Support).

Education: B.E/B.Tech

Location: PAN India, Preferably Gurgaon.  

Work Mode: WFH

Shifts: Willingness to work in night shifts.

Reporting to: Support Manager

Direct Employment

Responsibilities:

• Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization.
• Introducing support methodologies, tools and more.
• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management

Requirements:

• At least 3 years previous experience in similar position, in a software company
• Experience in SRE/DevOps – Major advantage
• Experience in Linux/UNIX environments
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
• Experience in support of network security software products
• Experience in Linux script languages (PERL, shell) – advantage
• Independent, resourceful, problem-solver, result oriented
• Team player, pleasant and with a high level of integrity
• Excellent written and verbal communication skills in English.
• Operating well under-pressure, multi-tasking.
• Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.