Responsibilities:

• Supporting global customers via email and over the phone and through webcasts, guiding customers and Sales Engineers in product installation, operations and troubleshooting.
• Maintaining and updating the Client’s knowledge base, participating in the buildup of the support organization
• Introducing support methodologies and tools and more

Requirements:

• At least 3 years previous experience in similar position, in a software company
• Experience in Linux/UNIX environments
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
• Experience in support of network security software products
• Experience in Linux script languages (PERL, shell) – advantage
• Independent, resourceful, problem-solver, result oriented
• Fast learner
• Team player, pleasant and with a high level of integrity
• Excellent written and verbal communication skills in English
• Operating well under-pressure, multi-tasking
• Willingness to work at irregular hours, to support our customers world-wide