Telesales Agent Role - Welcome Team Advisor

Location: Hayes Hours: 37hrs/week, flexible shifts across 7 days (operational hours: 6am-9pm) Salary: £22,000 p.a. Holidays: 23 days Public Holidays Probation: 3 months Benefits:

• Advantage and salary sacrifice schemes
• In-house accredited training and sponsored studies

Company Overview: With three decades of expertise, our client is an industry-leading provider of end-to-end workforce management solutions, supporting recruitment agencies and corporate companies globally. They champion cloud-based solutions, ranging from candidate sourcing to legislative risk management. Passionate about quality, compliance, and the environment, they're certified with ISO 9001, ISO 27001, and ISO 14001. Learn more about their diverse services through their web platforms.

Role: As a Welcome Team Advisor, you are at the heart of the client's interactions. Your primary objective is to promote the company's range of products effectively, leading to client onboarding and ensuring top-notch customer service.

Key Responsibilities:

• Advocate for the company's product suite to potential leads.
• Achieve set KPIs related to conversion rates, activity, and registrations.
• Deliver compliant information in line with company policies and industry regulations.
• Collaborate with various departments and external agencies to address queries.
• Manage objections and resolve customer complaints promptly.
• Handle product and service inquiries, ensuring all relevant data is considered.
• Manage client interactions through calls and correspondence.
• Always strive to exceed client expectations.

Qualifications and Skills:

• Degree or minimum 2 years in a customer service/onboarding role.
• Proficient in Microsoft Office.
• Demonstrated ability in consultative sales and objection handling.
• Strong written and verbal communication.
• High emotional intelligence.
• Resilience and positive attitude, thriving in a fast-paced environment.
• Alignment with company's core values is vital.

Career Opportunities: Your progression is closely tied to your performance and alignment with company values. Potential paths include senior roles within the welcome team or a transition into sales and business development roles across various company divisions.

Training: Benefit from our in-house certified training, tailored to equip you for excellence in your role.

Company Culture & Feedback: Our client places high importance on emotional intelligence, clear communication, and team collaboration. Regular feedback mechanisms, including appraisals and employee surveys, ensure you're aligned with the company's mission and values.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.