Virtual Account Manager - Switzerland and International

Location - Zurich, Switzerland

The candidate

You are an ambitious, dynamic account management or sales operations professional having already worked for one or two IT companies based in Switzerland and are looking to join an exciting, fast paced global industry leader offering excellent career prospects and excellent team environment.

Our client

Our client is a leading global company at the forefront of hybrid cloud data services, giving customers the choice of where they want to store their data - on-premise, hybrid, or in the cloud. This is due to the unique and long-standing partnerships with leading public cloud providers such as Microsoft, Amazon or Google. With their unique data fabric strategy, customers have the ability to leverage their data wherever they need it, without sacrificing the proven benefits of our client’s solutions.  They have a proven track record of investing in employee development and promotion from within.

Job Summary

As a key member of the Customer Success team you will be responsible for orchestrating sales into the install base within the client’s Enterprise accounts segment. You will drive the retention and growth of the install base through focusing on workloads, tech refreshes, renewals (including the addition of subscribers for Cloud products) and add-ons. This will be achieved through proactive customer outreach informed by internal data, campaigns and outbound calls into the customer base. The Enterprise Account Managers, Customer Success Managers and Virtual Account Managers are the primary points of contact for the Enterprise Accounts.  You will create deep customer satisfaction and product adoption and use this as a springboard to find opportunities to grow business. and ensure to upsell the value of your portfolio with the help of the Sales team.

This role can be partially Work From Home, however the virtual account manager will also be expected to regularly send time in the offices to be able to integrate well into the account teams. This role will not solely be remote as they will also be invited to face-to-face client meetings when appropriate.  

Key Responsibilities

• Create relationship maps within accounts with plans to expand depth and quality of relationships with buyers and influencers
• Accountable for post-sale account management and driving account growth strategy with wider account team members
• Conduct outreach efforts to maintain and educate stakeholders on the client’s value proposition and best-in-class products
• Improve customer satisfaction and product adoption through information campaigns and by helping coordinate support activities

Job Requirements

Good interpersonal, negotiation and organizational skills are needed in order work successfully with prospects, customers, and cross functional teams to meet performance goals.      

• Open, Positive Attitude, interested in Technology and how it shapes the future world.
• Entrepreneur minded work ethic, cool and calm under pressure, strong attention to detail.
• Good written and verbal communication skills in English and German, ideally with Swiss German included
• A valid resdients status in Switzerland
• A minimum two years’ experience interfacing with clients in a customer success or sales role within the IT, digital or internet sectors
• Knowledge of tools, SAP, Microsoft Office.

Education

Minimum level of Bachelor’s degree in Business Studies or Engineering. Other degrees will be considered.

Contact Peter Wharton

Antal International Geneva

[email protected]