Key Responsibilities:

• Lead the Sales & Operations Planning (S&OP) process for e-commerce growth.

• Define sales targets, track performance, and execute pricing strategies.

• Support business development projects from initiation to implementation.

• Collaborate with internal and external stakeholders for solution delivery.

• Develop and monitor KPIs for client delivery performance.

• Manage onboarding and servicing of key accounts.

• Identify and pursue new business opportunities in B2C e-commerce logistics.

• Conduct market and competitor analysis to support decision-making.

• Build strong client relationships and ensure customer satisfaction.

• Prepare and manage revenue forecasts and account plans.

Skills & Competencies:

• Strong business and operational acumen.

• Excellent customer service and project management skills.

• Proven ability to influence without authority.

• Strong leadership, teamwork, and communication abilities.

• Good analytical skills with attention to detail.

• Proficient in MS Office and business support software.

Experience & Qualifications:

• Graduate/MBA with 6–10 years of experience in e-commerce, logistics, or related sectors.

• Experience in sales operations, business development, and client relationship management.