Role & Responsibilities (You'll be improving and responsible for)

• Oversee the administration of the CRM
• Champion the training, adoption and updation of Sales Process
• Partner with the Sales and Marketing department to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
• Enhance sales productivity by enabling the team to work smarter by simplifying processes
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
• Ensure the data on Leads is properly entered into the CRM and in a timely manner

Background and experience (Your background and experience)

• Minimum 3 years of experience in a Sales Operations role within a SaaS company
• Minimum of Bachelor's degree is preferred

Day to day

• Dealing with data
• Giving feedback to people
• Improving processes

EXPERTISE AND QUALIFICATIONS

Skill-sets and traits we're looking for (You're awesome at)

• Hands-on experience of SFDC administration is a must
• Good understanding of a sales process in a B2B selling environment
• Shown prior experience of deploying and automating sales processes across a multi-tool Sales tech stack with teams spread across globally
• We are looking at someone who is empathetic and invested in the success of the seller
• Strong analytical skills and ability to derive actionable insights from data
• Ability to organize, multi-task and work independently on several projects and meet deadlines with high attention to detail

Additional traits

• High volume environment
• Sales and marketing operations
• Has used No code tools in the past is a plus
• High ownership important since the role is undefined