Hospitality, Travel & Tourism
8 Jul
Front Office Manager - 5* hotel in Rome
For an exclusive 5-star boutique hotel in the heart of Rome, we are currently looking for a talented and service-oriented:
FRONT OFFICE MANAGER
The Front Office Manager will oversee all Front Office and Guest Relations activities, ensuring seamless operations, exceptional service standards and a refined guest experience in line with the hotel’s luxury positioning.
What you will do
Front Office Operations & Reservations
Lead day-to-day Front Office operations, ensuring efficiency, accuracy and full alignment with luxury service standards.
Oversee check-in and check-out procedures, anticipating critical situations and supporting the team whenever required.
Manage departmental administrative activities, including scheduling, attendance records, payroll-related inputs, inventory and purchase requests.
Drive Front Office upselling initiatives, encouraging team participation and contributing to room revenue maximisation.
Supervise incoming reservation requests across phone, email and online channels, ensuring accurate booking details and complete guest profiles.
Handle special requests and booking issues with a proactive, guest-focused approach.
Monitor booking trends, supporting availability and rate management in coordination with the relevant functions.
Guest Experience
Implement action plans aimed at continuously improving the guest experience and service quality.
Handle guest compliments, comments, observations and complaints promptly and effectively, ensuring complete guest satisfaction.
Ensure that all guest requests are addressed in a timely, efficient and personalised manner.
Ensure a warm, genuine and efficient arrival and departure experience for every guest.
Financial & Administrative Management
Oversee Night Audit activities and support the preparation of daily operational and financial reports.
Ensure compliance with billing procedures, credit policies and cash-handling standards.
Monitor departmental administrative processes and operational controls.
Team Leadership & Development
Supervise, guide and support Front Office colleagues in their daily duties.
Plan, organise and monitor team schedules and daily activities.
Promote a strong sense of teamwork and collaboration within the department.
Support performance development through coaching, feedback and on-the-job training.
Ensure team members are properly trained on systems, service standards and operational procedures.
Motivate and inspire colleagues through a positive attitude, high energy and a consistent focus on performance.
Compliance, Safety & Quality
Ensure compliance with hotel policies, privacy regulations, health & safety standards and emergency procedures.
Conduct regular inspections of Front Office and public areas to maintain service quality standards.
Maintain a visible presence in public areas to monitor service quality and ensure standards are consistently met.
Act as a key point of reference during operational issues and emergency situations.
What we need
At least 2 years’ experience as Front Office Manager or Assistant Front Office Manager within a luxury hotel environment.
Strong understanding of 5-star service standards and luxury guest expectations.
Excellent interpersonal communication and leadership skills.
Professional appearance, refined manners and strong attention to detail.
Excellent problem-solving, complaint-handling and conflict-resolution skills.
Excellent knowledge of Opera Cloud.
Strong analytical skills with the ability to interpret operational and performance data.
Degree or Diploma in Hospitality Management, Business Administration or equivalent qualification preferred.
Flexibility to work shifts, weekends and holidays as required by hotel operations.
Fluent English; knowledge of an additional language will be considered a plus.
What we offer
Permanent contract under the Italian CCNL Turismo.
Level 1.
Gross annual salary range: €35,000–€40,000.
Service charge distributed in accordance with company policy and applicable regulations.
Location: Rome
If you are passionate about luxury hospitality and committed to delivering memorable guest experiences, we would be delighted to receive your application.