Job Title: Senior Process Associate Business Process Operation
Location: India
Position Type: Full-Time
Key Responsibilities
• Responsible for all aspects of day-to-day monitoring of client support
- Assist our clients from needing to be experts in product. Review data input from OCR technology, create allocation methods, upload underlying data for allocation method attributes, assist in reporting.
- Should be able to timely escalate/resolve the issues.
• Coordinating with IT/Clients on enhancing, reporting and development of standardization/automation in process
• Establish good working relationships with all the stake holders, like clients, team members, Dev team, BA team etc.,
• Ensuring service level agreements, memorandums and client delivery summaries are maintained.
• Ensuring that team Maintains & updates the Desk procedures, process manuals and process maps on regular basis.
• Regularly interact with the clients to check their requirements and update on the enhancements from product
• Participate in special projects to enhance accounting operations and reporting processes.
• Review of reconciliation and reporting that team does on regular basis like payment, validation errors, emails received etc
• Provide suggestion on process improvement ideas to company and clients
• Track and maintain the agreed SLA’s for each client
• Interact with client on regular basis as the first line of client support and escalation.
• Involve in providing training to team members and client as needed
Required Competences - Must have Skills
• Degree in Accounting with minimum 5 years of experience in Finance/Accounting/Auditing.
• CA /ICWA/CMA/MBA a plus.
• In-depth understanding of General Ledger systems, Allocations of expenses
• Ability to follow procedures, ask pertinent questions and document.
• Strong attention to detail and ability to review
• Ability to prioritize and multi-task, provide status updates
• Excellent English, verbal and written
• Motivated and self-starter
• Strong AP and accounting knowledge with sound basics of accounting
• Good working knowledge in MS Excel
Expertise Competences - Good to have Skills
• Experience in alternative asset management a plus.
• Knowledge of Accounting Systems like QuickBooks, NetSuite, Workday, Sage 300, Dynamics 365, VM, Geneva etc.
Working Hours – 6:30 PM to 3:30 AM (8 AM to 5 PM EST) – based on project demand
