On behalf of our client – a leading retail company with a strong national footprint and a customer-centric culture – we are looking for an experienced Customer Experience & Engagement Manager to join their growing team. This is a strategic role for a commercially minded professional who combines strong analytical capabilities with a deep understanding of customer behavior. The successful candidate will drive customer engagement initiatives, strengthen loyalty programs, and transform customer and market insights into actionable business recommendations that support growth, retention, and brand development. Key Responsibilities: Develop and implement customer experience and engagement strategies aligned with business objectives Lead initiatives aimed at improving customer loyalty, retention, and advocacy Analyze customer, market, loyalty, and shopper behavior data from both internal and external sources Identify trends, opportunities, and areas for improvement across the customer journey Produce strategic recommendations based on customer insights and market intelligence Monitor and evaluate the effectiveness of loyalty programs, engagement campaigns, and customer initiatives Collaborate with cross-functional teams to enhance the end-to-end customer experience across physical and digital touchpoints Design and maintain reporting frameworks, dashboards, and KPIs related to customer engagement and loyalty Conduct competitive benchmarking and stay up to date with local and international retail trends, innovations, and best practices Support business decision-making through advanced customer and market analysis. Manage customer insight and research projects from planning through execution and presentation of findings Champion a customer-centric mindset across the organization and promote the use of data-driven decision-making Partner with CRM, Digital, and Marketing teams to optimize customer segmentation, personalization, and targeted communication programs Contribute to the development of customer experience measurement frameworks, including NPS, CSAT, and Customer Effort Score methodologies where applicable Desired Experience, Skills and Qualifications: 3+ years of professional experience in customer insights, customer engagement, loyalty, CRM, market research, shopper marketing, customer experience, or a related field Experience working with customer, market, shopper, and/or panel data Previous experience with loyalty programs is considered a strong advantage Strong analytical and problem-solving skills with the ability to translate complex data into business actions Excellent understanding of customer behavior and retail dynamics Experience managing projects and coordinating multiple stakeholders Advanced Microsoft Excel and PowerPoint skills. Experience with Power BI, Salesforce, CRM platforms, customer analytics tools, or marketing automation solutions will be considered an advantage Strong presentation and communication skills Proactive mindset with a passion for innovation, continuous improvement, and customer-centric thinking. Fluent English and Bulgarian, both written and spoken. Our Client Offers: Opportunity to work for a stable and respected market-leading retail company Opportunity to make a visible impact on customer experience, loyalty, and business performance Exposure to strategic business initiatives Access to modern analytical and reporting tools Competitive salary and attractive benefits package Collaborative and supportive working environment Work-Life balance & wellbeing program Office-based working model If you are passionate about customer behavior, loyalty strategies, data-driven decision-making, and creating exceptional customer experiences, we would love to hear from you. Apply now and join an organization that places customers at the heart of everything it does. Note: We are committed to creating a diverse and inclusive workplace. Qualified applicants from all backgrounds are encouraged to apply. We comply with all applicable national and local laws pertaining to non-discrimination and equal opportunity. License No: 3529/25.5.2023.

Our client is a well-established retail company with a strong presence in the Bulgarian market. As the business continues to invest in digital transformation, they are looking for a Salesforce Administrator / Consultant to support, maintain, and continuously improve their Salesforce environment. Working closely with internal business stakeholders and external partners, as a Salesforce Administrator / Consultant you will play a key role in ensuring the platform effectively supports the company's sales, customer service, and marketing operations. Key Responsibilities: Administer, maintain, and optimize the Salesforce platform across multiple business functions Configure and customize Salesforce to meet evolving business requirements Manage user access, security settings, roles, profiles, permissions, and data integrity Participate in system upgrades, releases, testing, and deployment of new features Support internal end-user adoption through training and rollout activities Troubleshoot system issues and provide timely resolution and user support Collaborate with business teams to gather requirements, propose solutions, and implement improvements Ensure platform performance, scalability, and adherence to Salesforce best practices Desired Experience, Skills and Qualifications: At least 2 years of experience in Salesforce administration, configuration, and user management Practical experience supporting at least 2 of the following: Sales Cloud, Service Cloud or Marketing Cloud Ability to translate business requirements into clear technical specifications Strong analytical and problem-solving skills Ability to communicate effectively with both business users and technical teams. Very good command of English Excellent communication and cross-team collaboration skills Nice to Have Programming or development experience within the Salesforce ecosystem (such as Apex, SOQL, Lightning components, JavaScript, or Flows) Experience participating in Salesforce implementation or migration projects Experience working with external Salesforce consultants, implementation partners, or system vendors Salesforce certifications (Administrator, Platform App Builder, Platform Developer I, or similar) Our Client Offers: Opportunity to work for a stable and respected market-leading retail company A key role in shaping and enhancing a business-critical Salesforce environment Exposure to multiple Salesforce Clouds and modern technologies Competitive salary and attractive benefits package Professional development and training support Collaborative and supportive working environment Work-Life balance & wellbeing program Office-based working model Note: We are committed to creating a diverse and inclusive workplace. Qualified applicants from all backgrounds are encouraged to apply. We comply with all applicable national and local laws pertaining to non-discrimination and equal opportunity. License No: 3529/25.5.2023.

Contract 12 months Based in London Hybrid Social Copywriter Overview We're looking for a creative, social-first copywriter to develop engaging content across a portfolio of leading consumer and entertainment brands. You'll create platform-native copy for TikTok, Instagram, Facebook, and other social channels, writing everything from scroll-stopping hooks and captions to short-form video scripts. Working closely with designers, creators, and social media managers, you'll help deliver creative that connects with audiences and drives engagement. Key Responsibilities Write scripts, hooks, and captions for organic, paid, and performance social content. Adapt tone of voice across multiple brands and audiences. Collaborate with creatives, designers, editors, and social media managers throughout content production. Contribute ideas for social campaigns and content planning. Stay up to date with platform trends, best practices, and emerging creative tools, including AI-assisted workflows. About You 3+ years' experience in social or digital copywriting. Strong portfolio showcasing scripts, captions, hooks, and social campaigns. Excellent understanding of social platforms, audience engagement, and brand voice. Creative storyteller with strong attention to detail and strategic thinking. Confident working across multiple projects in a collaborative, fast-paced environment. Comfortable using AI tools to support the creative process while maintaining high-quality writing.

We're hiring: Proprietary Investment Manager (Equities & Bonds) | Securities Department | Shanghai — 2 positions open**Build and manage proprietary overseas equity and bond portfolios — from strategy to reporting — for a leading global financial institution. Key Responsibilities 1. Responsible for building overseas equity and bond investment business frameworks, formulating relevant investment decision processes and risk control systems; 2. Responsible for proprietary overseas equity and bond portfolio investment management, including portfolio construction, adjustment, and daily risk control for equity and bond proprietary portfolios; 3. Track and analyze the securities market, formulate long-term and stage-specific investment strategies for overseas equities and bonds; 4. Closely monitor international developments, conduct domestic and overseas macroeconomic, equity, and individual bond research and analysis; 5. Responsible for writing portfolio analysis reports and regularly reporting to senior management; 6. Complete other assigned tasks. Requirements 7. PhD degree from internationally renowned institutions, with majors in Finance, Economics, Investment, Mathematics, or related fields. Holders of CFA, FRM, ACCA, or other professional certifications are preferred; 8. Generally should have 5+ years of overseas equity and bond investment experience. Those with good investment track records are preferred; 9. Good data analysis capabilities and writing skills; 10. Holders of securities practice qualification certificates.

We're hiring: Global Asset Allocation Research | ShanghaiA leading global financial institution is seeking a strategic mind to build global asset allocation research models and publish high-impact investment recommendations. Key Responsibilities 1. Responsible for global macroeconomic and major asset class market research and analysis, building a global asset allocation research framework and models; 2. Responsible for tracking policy directions and market trends of major global economies, publishing asset allocation research reports and investment strategy recommendations; 3. Responsible for providing professional global asset allocation research support to institutional clients, and meeting business departments' research needs; 4. Responsible for carrying out exchanges and cooperation with overseas renowned financial research institutions, synchronizing cutting-edge research results and methodologies; 5. Complete other assigned tasks. Requirements 6. PhD degree from internationally renowned institutions, with majors in Financial Engineering, Quantitative Economics, Asset Allocation, Financial Analysis, or related fields. Holders of CFA, CAIA, FRM, or other professional certifications are preferred; 7. Generally should have 5+ years of relevant experience. Experience in global asset allocation, macro research, or quantitative analysis is preferred; 8. Solid quantitative research capabilities, model building capabilities, and data analysis capabilities, proficient in using various research and analysis tools; 9. Proficient in the operating logic of global asset markets, with independent research judgment capabilities and output capabilities, able to work in English; 10. Holders of securities practice qualification certificates.

We're hiring: Asset Management Investment Manager (QDII) | Securities Department | Shanghai Lead international asset allocation under the QDII framework and shape global equity investment strategies for a leading global financial institution. Key Responsibilities 1. Responsible for overseas market asset allocation under the QDII framework, including formulating and implementing scientifically sound overseas portfolio strategies based on macroeconomic conditions, market cycles, and risk appetite; 2. Undertake equity investment strategy research and development, track international capital market dynamics, identify quality investment targets, and optimize investment logic and models; 3. Responsible for the design, application, operation, and subsequent management of related investment products, ensuring compliant operation and steady development, enhancing the professional level and market competitiveness of cross-border investment business; 4. Complete other assigned tasks. Requirements 5. PhD degree from internationally renowned institutions, with majors in Computer Science, Financial Engineering, Mathematics, Physics, or related fields. Holders of CQF, CFA, FRM, or other professional certifications are preferred; 6. Generally should have 5+ years of experience in equity investment, ETF investment R&D, and related fields. Experience in independent portfolio management at overseas licensed asset management institutions, hedge funds, international investment banks, or mutual funds is preferred; 7. Proficiency in quantitative tool application, model building, ETF index R&D, and strategy development; 8. Holders of securities practice and fund practice qualification certificates.

We're hiring: Research Analyst — International Department | Hong KongA leading global financial institution is looking for a sharp analytical mind to drive macro and technology-sector research supporting its institutional sales teams — and to feed strategic think-tank research at Group level. Key Responsibilities 1. Responsible for macro strategy or technology industry research; 2. Responsible for collaborating with institutional sales teams to expand business and increase client commissions; 3. Responsible for undertaking research project requests from Bank of China Head Office and related departments, providing think-tank research services for the Group; 4. Complete other assigned tasks. Requirements 5. PhD degree from internationally renowned institutions, with majors in Finance, Technology, or related fields. Holders of CFA, CPA, or other professional certifications are preferred; 6. Generally should have 5+ years of experience in the financial industry; 7. Established client base and market influence; 8. Excellent bilingual (Chinese and English) communication capabilities.

We're hiring: Investment Banking / Trading | Hong Kong BranchManage bond investment, FX trading, and international bond underwriting and distribution for a leading global financial institution's Hong Kong platform. Key Responsibilities 1. Responsible for bond investment, financing, foreign exchange trading, bond underwriting and distribution, and other financial market business, including but not limited to managing bond investment portfolios within authorized scope, formulating institutional trading strategies, and executing daily trading, as well as developing overseas bond underwriting business; 2. Closely monitor and conduct in-depth research on macroeconomic trends and monetary policy changes, responsible for analyzing, tracking, and researching market dynamics, providing market analysis and investment decision information, and preparing market and management analysis reports; 3. Implement risk management requirements in business operations and effectively control business risks; 4. Complete other assigned tasks. Requirements 5. PhD degree from internationally renowned institutions, with majors in Economics, Finance, Financial Accounting, Computer Science, Mathematics, Statistics, Engineering, or related fields. Holders of CFA or other professional certifications are preferred; 6. Generally should have 5+ years of experience in financial markets or related fields; 7. Proficient in using financial data analysis tools, with strong data analysis capabilities. Programming proficiency is preferred; 8. Familiar with macroeconomic analysis paradigms, with understanding of financial markets, especially fixed income market-related business; 9. Fluent in Chinese and English, with strong English listening, speaking, reading, and writing abilities.

🚨 We’re hiring: Quantitative Trading Analysis, Equiv. HO Senior Manager | Hong Kong Design and optimize quantitative trading strategies — from back-testing to live algorithm deployment — for a leading global financial institution’s Hong Kong Branch. Bring your alpha research and coding expertise to a desk built for impact. Key Responsibilities 1. Responsible for developing and continuously improving trading strategies based on research and statistical analysis; 2. Responsible for back-testing and implementing trading models, and managing risks in all-weather real-time trading environments; 3. Responsible for Alpha research, formulating trading strategies, and writing algorithms; collaborating with trading and IT teams to integrate trading strategies and algorithms into the company's existing infrastructure; 4. Responsible for maintaining strategies and algorithms, improving pricing models, and adjusting trading parameters; 5. Identify technical challenges, improve back-testing and automated trading platforms, and implement new quantitative analysis tools; 6. Improve internal databases, visual risk management systems, and back-testing platforms; 7. Complete other assigned tasks. Requirements 8. PhD degree from internationally renowned institutions, with majors in Economics, Finance, Mathematics, Computer Science, or related fields; 9. Generally should have 5+ years of quantitative trading experience in domestic and overseas markets, familiar with the construction and optimization of quantitative investment strategies, with quantitative analysis and trading execution capabilities for financial derivatives, fixed income products, and equity assets, strong risk identification and control awareness, and familiarity with related trading systems and market rules; 10. Ability to independently complete model development, back-testing validation, and live trading operations. Experience with Python, C++, Java, KDB, and other development tools is preferred.

🚀 We're hiring: Precious Metals Trading | Hong Kong BranchDevelop new precious metals products and drive international market-making across Hong Kong and Southeast Asia for a leading global financial institution. Key Responsibilities 1. Responsible for trading and risk management of new precious metals products, and client business development; 2. Responsible for executing cross-market precious metals strategies, international market-making, expanding interbank forward swap business volume, and developing interbank options quoting business; 3. Assist in expanding precious metals business development in Hong Kong and Southeast Asia; 4. Complete other assigned tasks. Requirements 5. PhD degree from internationally renowned institutions, with majors in Economics, Finance, Mathematics, Computer Science, or related fields; 6. Generally should have 5+ years of precious metals market trading experience in domestic and overseas markets, with understanding of regulatory developments, industry trends, and client dynamics, and capability in precious metals product design and management; 7. Strong market analysis capabilities, able to conduct daily work in Chinese and English; 8. Programming proficiency is preferred.