Information Technology & Software
9 Sept
Senior System Engineer
Remote, India
20 LPA Per Annum
Role - Senior System Manager
Notice Period - Immediate to 15 days
Budget - 20 LPA
Experience Range - 7+ years
Work Model - Remote
Customer-Facing Technical Role | India
Role SummaryCompany is hiring a customer-facing Senior System Engineer to support enterprise customers with cloud, virtualization, storage,backup, disaster recovery, and migration solutions.Basic RequirementsExperience 7+ years overall experienceCustomer-Facing Experience 5+ years in support, system engineering, solutions engineering, DevOps/SRE, IT administration, orsimilar customer-facing roleEducation Bachelor’s degree or equivalent practical experienceCommunication Good spoken and written English; comfortable speaking with customersJoining Candidates who can join quickly will be preferredResponsibilities• Work with customers and partners for product deployment, configuration, upgrades, troubleshooting, and issue closure.• Analyze customer issues using logs, system behavior, and basic infrastructure knowledge.• Coordinate with engineering, QA, sales, and support teams to resolve customer problems.• Document issue details, next steps, and customer communication clearly.• Learn Company's products and explain technical concepts in a simple, customer-friendly way.Skills We Look For• Linux or system administration experience.• Experience in at least one of these areas: cloud, virtualization, storage, backup/DR, migration, DevOps, or enterpriseinfrastructure support.• Ability to troubleshoot patiently and communicate clearly with customers.• Quick learner with ownership mindset and willingness to work across teams.
Good to Have• Experience with storage, backup, disaster recovery, replication, or migration products.• Exposure to VMware/Hyper-V, AWS, Azure, Google Cloud, Oracle Cloud, or IBM Cloud.• Knowledge of Kubernetes/OpenShift, containers, CI/CD, Python, Bash, or similar scripting.• Prior DevOps/SRE background is welcome if the candidate has customer-facing experience.• Team lead, mentoring, or ownership experience.
Ideal CandidateA practical, customer-focused engineer who enjoys solving real technical problems, learns quickly, and can represent confidently in front of customers.