Job Title - Supply Chain Planner Location: Camberley - Hybrid working and flexi timeOur client is passionate about creating healthier, more sustainable food choices that benefit people and the planet. They are looking for a proactive and analytical Supply Chain Planner to join their team and play a key role in ensuring product availability while maintaining optimal inventory levels across their network.As a Supply Chain Planner, you will support the management of product flow across multiple sites, ensuring customer requirements are met while balancing stock holding targets and minimising supply risks. You will work closely with internal teams, suppliers, manufacturing sites, and logistics partners to maintain a smooth and efficient supply chain. Key Responsibilities Collaborate with Commercial and Demand Planning teams to understand forecast changes and challenge assumptions where appropriate. Create and manage purchase orders and communicate forecasts to key third-party suppliers. Work closely with Customer Services and Order-to-Cash teams to support timely order fulfilment. Coordinate transportation between manufacturing sites and logistics providers. Manage SAP MRP activities, stock reconciliation, inventory rotation, shelf-life monitoring and stock investigations. Resolve IDOC and inventory discrepancies to maintain stock accuracy. Produce daily out-of-stock reports and communicate inventory risks across the business. Review supply chain performance and identify opportunities for continuous improvement. Provide clear communication on supply issues, delays and customer service impacts What You'll Bring Essential Skills & Experience Strong analytical skills with the ability to interpret and work with large data sets. Excellent written and verbal communication skills. High attention to detail and accuracy. Strong organisational and prioritisation skills. Ability to build effective relationships with internal and external stakeholders. Self-motivated with a proactive approach to problem solving. Strong teamwork and collaboration skills. Results-driven mindset with a customer-focused approach. Systems & Qualifications Advanced Microsoft Excel skills. Experience using SAP or a similar ERP system. Supply chain, logistics, planning or operations experience would be advantageous. Additional language skills would be beneficial but are not essential What Success Looks Like You'll be someone who: Takes ownership and responsibility. Communicates effectively with a wide range of stakeholders. Embraces continuous learning and improvement. Demonstrates integrity, diplomacy and professionalism. Thrives in a fast-paced environment and enjoys solving complex challenges. Career Development This role offers an excellent opportunity to develop your career within Supply Chain, with a potential progression path towards Supply Planning Manager. Apply now and help us deliver products that make a positive difference to people and the planet.

------Arabic Speakers ONLY ------ Antal International is collaborating with a leading global Project Management Consultancy (PMC) to appoint à Project Controls Manager based in Riyadh, Saudi Arabia. The role will provide program-wide leadership for the Project Controls function on a mega, multi-work-package land and infrastructure development program being delivered on behalf of a major government entity. Reporting to the Program Director, the incumbent will establish and maintain the overall project controls framework, ensuring effective integration of cost, schedule, progress, risk, commercial performance, forecasting, KPIs, and reporting across the program. Job Title - Project Controls Manager Reports - Project Director Salary - SAR 38,000 to SAR 45,000 + benefits Key Requirements Bachelor's degree in engineering, Construction Management, Quantity Surveying, Project Management, Cost Engineering, or a related discipline. 15+ years of professional experience in project/program controls, cost management, infrastructure delivery, urban development, or major capital projects. Experience with PMCM, PMC, EPCM, consultancy, developer, or client-side organizations. Strong experience in Saudi Arabia or GCC, preferably across major land development and infrastructure programs. Professional chartership or equivalent professional accreditation. Strong expertise in cost control, planning, progress measurement, forecasting, EVM, KPI development, risk/commercial integration, change management, and executive reporting. Experience with PMIS, EDMS, digital dashboards and data analytics platforms. Strong leadership, stakeholder management, strategic thinking, analytical and problem-solving capabilities.

Relationship Manager – Arabic & French Job Reference: ANT-FIN-RM-200826Location: Dubai, UAEWork Arrangement: OnsiteEmployment Type: Full-TimeIndustry: FinTech & Financial ServicesDepartment: Sales & Client Relationship ManagementLanguages: Arabic & French – Mandatory Position Overview We are seeking a highly driven, commercially astute and client-focused Relationship Manager – Arabic & French to join a dynamic financial services organisation in Dubai. The successful candidate will be responsible for developing and managing client relationships, identifying new business opportunities, supporting the sales process and delivering appropriate financial solutions based on client requirements. This is a highly client-facing position requiring a strong combination of relationship management, consultative sales, business development and sales support capabilities. Candidates with prior experience in banking, financial services, FinTech, trade finance, financial products or related B2B environments will be strongly preferred. Fluency in Arabic and French, together with strong professional English, is essential. Key Responsibilities Relationship Management Develop and maintain strong, long-term relationships with existing and prospective clients. Act as a primary point of contact for clients throughout the engagement lifecycle. Understand client business models, financial requirements and commercial objectives. Conduct regular client meetings, calls and follow-ups to strengthen relationships and identify opportunities. Deliver a professional, responsive and high-quality client experience. Manage client queries and coordinate with internal teams to ensure timely resolution. Sales & Business Development Identify and develop new business opportunities across relevant markets and client segments. Generate leads through direct outreach, networking, referrals, meetings and other business development activities. Qualify prospective clients and understand their business and financial requirements. Present relevant financial products and solutions in line with client needs. Manage the sales cycle from lead generation and qualification through negotiation, conversion and relationship development. Maintain a strong and well-managed sales pipeline. Achieve agreed sales, revenue and client acquisition targets. Identify cross-selling and up-selling opportunities within the existing client portfolio. Develop market intelligence and identify emerging business opportunities. Sales Support Support the preparation of client proposals, presentations, quotations and relevant documentation. Coordinate with internal teams to ensure client requirements are accurately communicated and efficiently handled. Follow up on documentation, approvals, transaction status and outstanding requirements. Provide timely and accurate responses to client enquiries. Support the smooth progression of client transactions from initial engagement through completion. Maintain accurate records of client interactions, opportunities and activities within the CRM system. Financial Services & Client Advisory Develop a strong understanding of the organisation's financial products and solutions. Understand client requirements relating to financial services, trade finance, financial instruments and related solutions. Engage with corporate clients, SMEs, business owners, importers, exporters and other relevant decision-makers. Identify suitable solutions based on client requirements and within the organisation's product framework. Maintain awareness of financial-services trends, market developments and client expectations. Candidate Profile Bachelor's degree in Finance, Banking, Business Administration, Economics, Marketing or a related discipline. Proven experience in Relationship Management, Sales, Business Development, Client Servicing or Sales Support. Previous experience in Banking, Financial Services, FinTech, Trade Finance or a related financial-services environment is preferred. Demonstrated ability to develop client relationships and generate new business. Strong understanding of the sales lifecycle and client acquisition process. Experience dealing with corporate clients, SMEs, business owners or senior decision-makers is an advantage. Fluency in Arabic and French is mandatory. Strong professional English communication skills. Excellent presentation, negotiation and interpersonal skills. Strong commercial awareness and client-service orientation. Highly organised with excellent follow-up and time-management skills. Ability to work independently as well as collaboratively within a target-driven environment. Proficiency in CRM platforms and Microsoft Office. Preferred Industry Experience Candidates from the following backgrounds will be particularly relevant: Commercial or Corporate Banking Financial Services FinTech Trade Finance Banking Products Financial Advisory SME Banking Corporate Relationship Management Payments & Financial Technology B2B Financial Services Financial Product Sales Client Acquisition & Account Management Experience handling international clients and cross-border business relationships will be an added advantage. Core Competencies Relationship Management Consultative Sales Business Development Client Acquisition Financial Services Sales Account Management Lead Generation & Conversion Sales Pipeline Management Client Needs Analysis Negotiation & Closing Stakeholder Management Sales Support Commercial Acumen Customer Experience Cross-Selling & Up-Selling Market Development Language Requirements Arabic: FluentFrench: FluentEnglish: Professional proficiency The ability to communicate effectively with Arabic- and French-speaking clients across diverse markets is a key requirement for this position. Personal Attributes The ideal candidate will demonstrate: Strong client-first mindset Commercially driven and results-oriented approach Professional maturity and integrity Excellent communication and interpersonal skills Strong ownership and accountability Proactive and entrepreneurial mindset Confidence in client-facing situations Strong negotiation and influencing abilities High attention to detail Ability to perform effectively in a fast-paced environment Success in the Role The successful candidate will be expected to build and maintain a strong client portfolio, consistently generate qualified business opportunities, convert prospects into long-term relationships, deliver an exceptional client experience and contribute directly to business growth and revenue generation. This opportunity is ideally suited to a relationship-driven sales professional seeking to build a career within the FinTech and Financial Services sector, working with an international client base and contributing to business development and client growth. Candidates who meet the required Arabic and French language criteria and have relevant client-facing sales or financial-services experience are encouraged to apply.

Cost Controller (m/w/d) Standort: Süd Stuttgart| Vollzeit | Unbefristete Festanstellung Das Unternehmen Unser Mandant ist eine erfolgreiche, international tätige Unternehmensgruppe mit über 250 Mitarbeitenden. Das Unternehmen verbindet die Stabilität eines etablierten Mittelständlers mit kurzen Entscheidungswegen und bietet seinen Mitarbeitenden den Freiraum, Prozesse aktiv mitzugestalten. Zur Verstärkung des Finanzbereichs suchen wir am Standort Haiterbach einen engagierten Cost Controller (m/w/d) mit ausgeprägter Zahlen- und IT-Affinität. Ihre Aufgaben Erstellung von Vor- und Nachkalkulationen für Eigenerzeugnisse Durchführung von Inventur- und Bestandsbewertungen sowie individuellen Vertriebskalkulationen Implementierung und Durchführung der Kostenstellen- und Kostenträgerrechnung im ERP-System Erstellung von Abweichungsanalysen und Identifikation der zugrunde liegenden Ursachen Enge Zusammenarbeit mit Produktion, Arbeitsvorbereitung, Einkauf und Vertrieb Erstellung regelmäßiger Reports und Ad-hoc-Auswertungen für das Management Überwachung und Durchführung der Gemeinkostenkalkulation im Betriebsabrechnungsbogen Mitarbeit bei Monats- und Jahresabschlüssen Schnittstellenfunktion zwischen Controlling, Rechnungswesen und den operativen Unternehmensbereichen Optimierung und kontinuierliche Weiterentwicklung der bestehenden Controllingprozesse Ihr Profil Erfolgreich abgeschlossenes kaufmännisches Studium mit Schwerpunkt Controlling, Finanzen oder eine vergleichbare Qualifikation Berufserfahrung in der Kosten- und Leistungsrechnung Gute Kenntnisse in der Herstellkosten- und Vertriebskalkulation Kenntnisse im Rechnungswesen sind von Vorteil Sicherer Umgang mit MS Office, insbesondere Excel Erfahrung mit Abas ERP oder Business-Intelligence-Tools ist wünschenswert Sehr gute Deutsch- und gute Englischkenntnisse Ausgeprägte analytische Fähigkeiten und hohe Zahlenaffinität Strukturierte, sorgfältige und eigenverantwortliche Arbeitsweise Kommunikationsstärke, Teamfähigkeit und ein selbstsicheres Auftreten Das Angebot Unbefristete Festanstellung bei einer erfolgreichen internationalen Unternehmensgruppe Attraktive Vergütung und zusätzliche Sozialleistungen Möglichkeit zum mobilen Arbeiten 31 Urlaubstage Individuell abgestimmte Weiterbildungs- und Entwicklungsmöglichkeiten Strukturierte Einarbeitung und persönliche Begleitung Zusätzliche Benefits, beispielsweise Fahrradleasing, Coachingangebote und eine Gesundheitskarte Viel Gestaltungsspielraum bei der Weiterentwicklung der Controllingstrukturen Interesse? Wenn Sie mehr über diese Position und das Unternehmen erfahren möchten, freue ich mich auf Ihre Kontaktaufnahme. Selbstverständlich behandeln wir Ihre Bewerbung und sämtliche Gespräche streng vertraulich. Ed MooreDirectorAntal InternationalE-Mail: [email protected]

HR Processes & Organizational Development Manager Reports to: Group HR Director Direct reports: None Purpose of the role This role is responsible for the consistency, quality and effectiveness of HR processes and procedures across the Group's companies, and for driving organizational development initiatives that support a coherent, well structured and scalable people function. The role balances a group wide approach to people, organization and culture with the specific needs of each business unit. Main responsibilitiesOrganizational structure and development: Define, review and update organizational structures, roles, responsibilities and reporting lines across the Group. Analyze, design and improve organizational structures, processes and ways of working between the Group's companies. Standardize HR policies and procedures across the Group's companies where practical and beneficial. Support the development of a common organizational culture and shared values across the Group. HR strategy and process governance: Review how the Group's HR strategy is being implemented, working closely with the Group HR Director, CEO and Board. Prepare regular reports and recommend corrective actions or process improvements where needed. Assess the Group's HRIS requirements and review suitable HR technology solutions to support process consistency. Workforce and performance management: Support short and medium term workforce planning. Monitor the implementation of performance management systems, employee objectives and KPIs. Talent, leadership and development: Work with the Group HR Director to identify key talent, improve succession coverage and support leadership development. Provide data and information to support updates to training, management development and career development programs. Compensation, retention and risk: Support the Group HR Director and Board in developing compensation and benefits policies, including salary benchmarking. Monitor retention, employee engagement and other important HR indicators. Identify and monitor people related risks, including critical positions and dependency on key individuals. Employer branding and change management: Contribute to employer branding initiatives. Support management during change programs, reorganizations, mergers and acquisitions, and the integration of newly acquired companies. Key performance indicators The position will be measured against clear business and HR results. Retention: total employee turnover, regretted employee turnover, retention of managers and key employees. Leadership and succession: succession coverage for key and critical positions, internal readiness for leadership positions, retention of managers.Organizational efficiency: productivity per full time employee, span of control, workforce structure and headcount efficiency. Performance and engagement: percentage of employees with agreed objectives, percentage of employees who complete their performance evaluations, employee engagement and satisfaction results, completion of agreed actions following employee surveys. HR and workforce costs: HR cost per employee, payroll cost as a percentage of revenue, progress against agreed workforce budgets. Development: effectiveness of training , internal promotion rate, participation in management and career development programs.Organizational transformation: delivery of agreed organizational development and change projects, implementation of improvement plans, standardization and adoption of HR processes across the Group. cp_ja_18/08/2026

Listed company 40 % german 29% Indian 2500 cr, 6 plant Pimpri location Central closing MIS, IFRS, Interaction with group auditrs Closing gpas with KPMD, Monthly MIS Treasury: bank gurantee , authorizing Direct tax, mitigation transfer ,MEA, Credit control: collection from dealer Decentralized structure for each plant Plant controller for controlling 45 people indirectly, compliance Internal auditor, secretarial legal; controller, procurement parallal Insurance , intercompany reconcillianction Statutory aufit Finalizaiton if accounts Payment approval by him bank gurantee LC, Credit hold removal for customer debt decision loan decision 15% to third party 85 % to grup companies Based on your discussion with the CFO of KSB Pumps and the attached JD, below is a structured understanding of the GM – Finance role. This can be used internally by your recruitment team to understand the mandate and assess candidates. Understanding of the GM – Finance Role Company: KSB Pumps India Ltd.Reporting To: VP – Finance (Mr. Mahesh Bhave) Company Background Listed multinational organization. Shareholding structure: 40% German Parent 29% Indian Shareholding Annual turnover of approximately ₹2,500 Crores. Manufacturing footprint of six plants across India. Corporate Finance function based at Pimpri, Pune. Business comprises approximately: 85% Group Company business 15% Third-party sales The role is a corporate finance leadership position responsible for overseeing central finance operations while coordinating with finance teams across all manufacturing locations. Overall Purpose of the Role The GM – Finance is responsible for leading the company's central finance function, ensuring timely financial reporting, statutory compliance, treasury management, tax governance, audit coordination, credit management, and financial controls across a decentralized multi-plant organization. The position acts as the key link between plant finance teams, corporate leadership, auditors, banks, tax authorities, and the German parent organization. Key Areas of Responsibility 1. Financial Closing & Consolidation One of the primary responsibilities is driving the monthly, quarterly, and annual financial closing process. This includes: Central financial closing Consolidation of financial statements Ensuring timely book closure Accuracy of financial reporting IFRS reporting requirements Financial reporting to the German parent The incumbent will ensure consistency in financial reporting across all plants. 2. MIS & Management Reporting The role owns preparation and presentation of: Monthly MIS Financial performance reports Business analytics Variance analysis Management dashboards These reports support decision-making by senior leadership as well as the parent company. 3. Coordination with Auditors The GM Finance acts as the primary finance interface for external auditors. Responsibilities include: Statutory Audit Group Audit Internal Audit coordination Closing audit observations Working closely with auditors (including KPMG) Ensuring timely closure of audit gaps 4. Treasury Management Treasury forms an important component of the role. Responsibilities include: Banking operations Cash flow management Bank Guarantee approvals Letter of Credit (LC) approvals Banking relationships Authorizing treasury transactions Fund planning The position also participates in financing decisions wherever required. 5. Direct & Indirect Tax Compliance The role oversees complete tax compliance including: Direct Tax Transfer Pricing Tax mitigation initiatives FEMA compliance RBI regulations GST oversight (through the respective functional heads) The incumbent ensures statutory compliance while minimizing tax risks. 6. Credit Control & Receivables An important commercial responsibility is ensuring healthy working capital through effective receivable management. Key responsibilities include: Monitoring dealer collections Credit control Customer outstanding reviews Credit hold removal decisions Customer credit limit approvals The role balances business requirements with financial risk management. 7. Financial Governance & Compliance The role is responsible for ensuring strong governance across the finance function. This includes oversight of: Statutory compliance Internal financial controls Corporate compliance Accounting standards Regulatory reporting 8. Finalization of Accounts The GM Finance owns the annual financial close process including: Finalization of books Balance Sheet Profit & Loss Account Notes to Accounts Coordination with auditors Board reporting support 9. Insurance Management The role is responsible for: Corporate insurance coverage Asset insurance Risk coverage Periodic renewal and adequacy of insurance policies 10. Inter-company Accounting Given the significant group business (approximately 85%), the role involves extensive: Inter-company reconciliation Group accounting Settlement of inter-company balances Resolution of reconciliation issues 11. Commercial & Financial Approvals The incumbent exercises financial authority over several critical decisions, including: Payment approvals Bank Guarantees Letters of Credit Customer credit decisions Removal of credit holds Loan-related financial decisions This position carries significant financial governance responsibilities. Organization Structure The organization follows a decentralized finance structure. Each manufacturing plant has its own Plant Controller responsible for local finance operations. The GM Finance provides functional leadership and governance across all plant finance teams while ensuring consistency in accounting policies, controls, reporting, and compliance. The role indirectly oversees approximately 45 finance professionals across the organization. Key Stakeholders The role regularly interacts with: VP – Finance German Parent Organization Plant Controllers External Auditors (including KPMG) Internal Auditors Banks Secretarial & Legal teams Procurement Business Heads Tax Consultants Regulatory Authorities Ideal Candidate Profile Based on the discussion and the JD, the ideal candidate should possess: Qualified Chartered Accountant (CA) 15–20 years of progressive finance leadership experience Experience in a listed, multi-plant manufacturing organization Strong knowledge of IFRS and Indian Accounting Standards Hands-on experience in financial closing, consolidation, MIS, treasury, statutory audit, tax, and compliance Strong exposure to working capital management, banking, and credit control Experience dealing with global parent companies and multinational reporting requirements Ability to lead decentralized finance teams while maintaining robust governance and internal controls. Overall, this is a high-impact corporate finance leadership role with end-to-end responsibility for financial reporting, compliance, treasury, audit coordination, tax governance, and financial controls across a complex, multi-plant listed multinational manufacturing organization. It requires a technically strong finance leader who can operate effectively with both Indian regulatory requirements and global reporting standards while partnering closely with business leadership and the parent company.

Maintenance CoordinatorLocation: UxbridgeSalary: Up to £32000 dependent on experienceAbout the RoleMy client is a growing property maintenance and facilities support company looking for organised and proactive Coordinators to join their team. This is a fast-paced and varied role where you’ll work closely with engineers, managers, and property professionals to ensure maintenance works are delivered efficiently and clients receive clear, timely communication.Key Responsibilities Schedule and coordinate engineers for reactive maintenance, servicing, and planned preventative maintenance (PPM) Act as a central point of communication between engineers, clients, and internal teams Monitor and manage open jobs to ensure timely completion Review engineer reports and issue completion updates to clients Arrange return visits where follow-up work is required Raise and track quotations (based on supervisor specifications) Order materials and coordinate ongoing works Maintain accurate job records and documentation Support compliance, certification, and record-keeping processes Handle client enquiries and provide clear progress updates Assist with urgent and reactive operational demands About YouWe’re looking for someone who is highly organised, reliable, and confident managing multiple priorities.You will ideally have: Experience in a coordination, scheduling, or operations support role Strong organisational and time management skills Excellent communication skills and confidence dealing with clients and engineers Ability to manage multiple tasks and deadlines simultaneously A proactive, solutions-focused mindset Good IT skills (including Microsoft Outlook and Excel) Experience with field service systems (e.g. BigChange) is advantageous

Job Summary The Branch Manager for Hyderabad will play a crucial role in driving the branch's sales and operational success. This position is responsible for overseeing the distribution and channel sales strategies, enhancing dealer management systems, and ensuring robust sub-dealer relationships. The ideal candidate will lead the team to achieve exceeding sales targets while promoting a culture of excellence and customer satisfaction. Key Responsibilities Lead and manage the daily operations of the branch, ensuring high levels of productivity and efficiency. Develop and implement effective distribution and channel sales strategies to maximize revenue growth. Oversee dealer management activities, fostering strong relationships with dealers and sub-dealers. Analyze sales performance metrics to identify areas for improvement and drive continuous enhancement efforts. Provide coaching and mentoring to team members to elevate performance and professional development. Collaborate with marketing and product teams to align offerings with market needs and opportunities. Required Qualifications Bachelor’s degree in Business Administration, Sales, or a related field. 15 to 25 years of experience in sales management, particularly in distribution and channel sales. Proven track record in dealer management and sub-dealer relationships. Preferred Qualifications Master’s degree in a relevant field. Strong analytical skills with the ability to leverage data for strategic decision-making. Experience in leading large teams in a dynamic environment. Excellent communication and interpersonal skills.

A European MNC, leader in its segment/s & having state of the art machine shop in Bengaluru, is looking for a dynamic Manager to handle the production shop efficintly and independently: Designation: Manager Qualification: BE/B Tech in Mechanical/Production Engineering Experience: 14-18 years Job description Plan, coordinate, and control manufacturing processes to ensure products are delivered on time and at optimised cost. Monitor production schedules and adjust as needed to meet demand. Ensure that production meets highest quality standards and specifications. Lead, mentor, and develop a team of production staff, including unionized workmen. Foster a positive and collaborative work environment. Address and resolve conflicts or issues that may arise within the team. Identify opportunities for process improvements and implement changes to enhance efficiency and productivity. Utilize lean manufacturing principles to reduce waste and optimize resources. Ensure all safety protocols and regulations are strictly followed. Conduct regular safety audits and training sessions for staff. Maintain compliance with industry standards and regulatory requirements. Prepare and present regular reports on production performance, including key metrics and KPIs. Maintain accurate and up-to-date production records and documentation Profile & Requirements Strong leadership and team management skills. Excellent problem-solving and decision-making abilities. Proficiency in production planning. Knowledge of SAP is preferred. Knowledge of lean manufacturing principles and practices. Other mandatory Skill set 3-5 years worked as Manager in the CNC machine shop Strong communication and interpersonal skills. Must know to speak fluent Kannada Experience in managing unionized workmen. CNC tools knowledge must Experience in Milling, Turning, Programming & Operating

Collections Officer – Banking Job Reference: ANT - GRE - COL - 200826Location: Dubai, UAEEmployment Type: Full-TimeIndustry: Banking / Financial Services Position Overview Our client, a leading financial institution, is seeking a proactive and results-oriented Collections Officer to manage the recovery of outstanding dues from customers while maintaining professional customer relationships and ensuring compliance with applicable banking policies and regulatory requirements. The successful candidate will be responsible for managing delinquent accounts, conducting structured collection activities, negotiating repayment arrangements, and supporting the institution in minimizing credit losses and improving recovery performance. Key Responsibilities • Manage a portfolio of overdue and delinquent customer accounts, including personal loans, credit cards, auto loans, and other retail banking facilities. • Contact customers through telephone, email, and other approved communication channels to secure timely payment. • Understand the reasons for payment delinquency and identify appropriate recovery strategies. • Negotiate realistic repayment plans and payment arrangements in accordance with approved policies. • Follow up consistently on payment commitments and ensure agreed arrangements are maintained. • Maintain accurate and up-to-date records of customer interactions, collection activities, commitments, and account status. • Monitor assigned accounts and prioritize collection efforts based on ageing, outstanding exposure, risk level, and recovery potential. • Handle customer queries and disputes professionally and coordinate with relevant internal departments for resolution. • Investigate payment discrepancies and support the reconciliation of customer accounts where required. • Escalate high-risk, severely delinquent, or potentially problematic accounts in accordance with established procedures. • Prepare and maintain collection reports covering overdue balances, recovery performance, commitments, and account status. • Achieve assigned monthly collection and recovery targets while maintaining appropriate quality and compliance standards. • Ensure all customer interactions and collection activities comply with internal policies, applicable UAE regulations, and approved banking procedures. • Maintain strict confidentiality of customer information and financial data. • Support continuous improvement initiatives aimed at strengthening collection efficiency, reducing delinquency, and improving recovery rates. Candidate Profile • Bachelor’s degree or Diploma in Finance, Accounting, Business Administration, Banking, or a related discipline. • 2–5 years of experience in banking collections, credit control, debt recovery, accounts receivable, or a related financial services environment. • Previous experience handling retail banking collections, credit cards, personal loans, auto loans, or other consumer finance products is preferred. • Strong understanding of collection processes, delinquency management, and customer account handling. • Excellent verbal and written communication skills. • Strong negotiation and persuasion skills with the ability to handle difficult customer conversations professionally. • Target-oriented with strong follow-up and problem-solving capabilities. • Good numerical and analytical skills with strong attention to detail. • Proficiency in MS Office, particularly Excel, and familiarity with banking, collection systems, or CRM platforms. • Ability to work effectively under pressure and manage a high-volume portfolio of accounts. • UAE/GCC banking experience will be an advantage. Key Performance Indicators The role will typically be measured against: • Monthly collection and recovery targets • Recovery rate and amount collected • Reduction in overdue and delinquent accounts • Promise-to-pay conversion and fulfilment • Portfolio ageing and delinquency management • Quality and accuracy of collection records • Customer handling and compliance standards Core Competencies • Banking Collections & Recovery • Delinquency Management • Credit & Risk Awareness • Negotiation & Persuasion • Customer Relationship Management • Financial & Numerical Analysis • Communication Skills • Problem Solving • Target Orientation • Time & Portfolio Management • Compliance & Confidentiality Application Interested candidates with relevant banking collections, debt recovery, credit control, or consumer finance experience are encouraged to submit an updated CV highlighting their relevant experience, portfolio exposure, collection achievements, and notice period.