Service Desk Analyst - 1st & 2nd Line Support About the Role We are currently recruiting for a Service Desk Analyst to join our client The successful candidate will act as the first point of contact for all ICT enquiries, providing high-quality, customer-focused on mainly 1st and some 2nd line technical support across a range of technologies. You will support users via the Service Desk, telephone, email, Instant Messenger and face-to-face, with a focus on resolving incidents at first point of contact wherever possible and escalating more complex issues to 3rd Line Support when required. This is an excellent opportunity for an experienced IT Support professional with strong technical troubleshooting skills and a customer-focused approach. Key Responsibilities Provide 1st and 2nd line technical support to users across the organisation. Act as the first point of contact for ICT incidents, requests and enquiries. Diagnose and resolve hardware, software and connectivity issues. Provide support across Windows, macOS and Microsoft 365 environments. Manage and resolve incidents through the Service Desk system. Escalate complex technical issues to 3rd Line Support where appropriate. Provide clear and professional communication to technical and non-technical users. Maintain a high standard of customer service throughout the support process. Assist with endpoint, security and device management. Support Microsoft cloud and networking technologies. Essential Skills & Experience The successful candidate must have experience in the following areas: PC and laptop troubleshooting. Windows 11 and Microsoft Office 365. macOS support. Microsoft Intune MDM. Microsoft Azure Virtual Desktop. Exchange Online. Microsoft Entra ID/Azure AD administration. Microsoft 365 applications, including Teams and OneDrive. Endpoint management and security. Email security/TTP. TCP/IP, VLAN, VPN and routing. DHCP and DNS. Active Directory configuration and design. Networking and VoIP technologies. Candidate Profile The ideal candidate will have at least 12 months commercial experiences in Service Desk, Helpdesk or 1st/2nd Line IT Support and be comfortable working across a varied technical environment. You should be confident troubleshooting Microsoft technologies, endpoint devices, networking and user issues, while maintaining a professional and customer-focused approach. Excellent communication skills are essential, as you will be required to communicate effectively with users of varying levels of technical ability. Apply If you are an experienced Service Desk Analyst/IT Support professional with the required technical skills and are interested in this opportunity, please apply with your latest CV. Further information regarding the role and end client will be provided to suitable candidates.

Our client based in Watford is seeking a German and Hebrew speaking Customer service Advisor - Hybrid working In this role you will build and maintain strong client relationships by serving as the lead point of contact for dedicated customers. The Account Coordinator will manage activities through to completion and communicate back to the client. Act as liaison between the company client and our clients teams and will collaborate with key internal stakeholders to drive our clients initiative. They will be responsible to ensure account long-term profitability by understanding and ensuring current contractual terms and conditions are in place.You will be responsible for both the retention and growth of their existing client base, as well as soliciting client feedback and driving customer satisfaction.Key Responsibilities: Serve as lead point of contact for clients, answering questions, addressing concerns, finding solutions, communicating updates, and handling transactional sales opportunities. Build and maintain strong, long-lasting relationships with clients, and proactively address client retention and growth. Monitor service, equipment, and consumable contracts to ensure execution of Terms & Conditions, including profitability approved by the business. Evaluate the customer's current service plan and provide recommendations based on the client's needs and suite of products. Monitor clients recurring revenue trends while driving efficiencies through the entire ordering process and educating and driving use usage of Partner Place. Coordinate each department to deliver and exceed the requirement of the customer. Partner and understand internal departments, processes, and stakeholders. This includes, but not limited to, Service, Invoicing, Implementation, Contracts, Incident Handling, Engineering, and Credit and Collections. Align with Sales team on customer expectations, growth, and retention strategies. An emphasis on driving a positive experience with both new and current equipment and assisting Sales. Collaborate with Sales team to identify upsell opportunities, and referrals while keeping customers satisfied and engaged with the current product portfolio. Assess client needs and find creative solutions to assist and manage challenging customers requests and escalation.

Für ein international tätiges Unternehmen im Bereich der erneuerbaren Energien suchen wir zum nächstmöglichen Zeitpunkt einen Controller (m/w/d) mit Schwerpunkt Projektcontrolling. Das Unternehmen entwickelt und realisiert großvolumige Projekte im Bereich Photovoltaik und befindet sich in einem dynamischen Wachstumsumfeld. In dieser Position übernehmen Sie eine zentrale Rolle bei der finanziellen und zeitlichen Steuerung mehrerer internationaler Projekte. Ihre Aufgaben Verantwortung für Planungs-, Budgetierungs- und Forecasting-Prozesse über den gesamten Lebenszyklus von Solar- und Speicherprojekten Erstellung, Pflege und Optimierung detaillierter Projektzeitpläne für mehrere parallel laufende Projekte Sicherstellung der Einhaltung zentraler Projektmeilensteine und vertraglicher Verpflichtungen Enge Zusammenarbeit mit Projektentwicklung, Engineering und operativen Teams Überwachung des Projektfortschritts anhand definierter Zeitpläne und KPIs Frühzeitige Identifikation von Abweichungen sowie Analyse deren Auswirkungen auf Projekte und Ressourcen Identifikation kritischer Projektpfade und Entwicklung geeigneter Gegenmaßnahmen Unterstützung bei der Identifikation und Bewertung von Projektrisiken Abstimmung mit internen Teams sowie externen Partnern zu Projektstatus und Meilensteinen Erstellung von Finanz- und Projektberichten für Geschäftsführung, Investoren und weitere Stakeholder Erstellung von Szenarioanalysen und Entscheidungsgrundlagen für das Management Kontinuierliche Weiterentwicklung von Projektcontrolling-Standards, Tools und Reportingstrukturen Ihr Profil Abgeschlossenes Studium im Bereich Finance, Controlling, Rechnungswesen, Projektmanagement, Ingenieurwesen, erneuerbare Energien oder einer vergleichbaren Fachrichtung Berufserfahrung im internationalen Projektcontrolling, Finanzmanagement, Kostencontrolling oder Performance Management Idealerweise Erfahrung im Bereich erneuerbare Energien, Solar, Infrastruktur oder Bau-/Großprojekte Ausgeprägtes analytisches und organisatorisches Verständnis Strukturierte, eigenständige und lösungsorientierte Arbeitsweise Sicheres Auftreten und ausgeprägte Kommunikationsfähigkeit Fähigkeit, sowohl mit technischen als auch kaufmännischen Stakeholdern auf Augenhöhe zu kommunizieren Sicherer Umgang mit ERP-Systemen und Projektmanagement-Tools Sehr gute Englischkenntnisse von Vorteil Das erwartet Sie Spannende Position in einem dynamischen und international wachsenden Unternehmen der erneuerbaren Energien Verantwortung für internationale Solar- und Batteriespeicherprojekte Einblicke in die gesamte Wertschöpfungskette von der Projektentwicklung bis zum Betrieb Zusammenarbeit mit internationalen Teams und verschiedenen Stakeholdern Möglichkeit, an strategisch relevanten Projekten und Transaktionen mitzuwirken Hoher Gestaltungsspielraum bei der Weiterentwicklung von Controlling- und Projektsteuerungsprozessen Flexible Arbeitszeiten und modernes Arbeitsumfeld Internationales und kollegiales Team Interesse? Sie möchten Ihre Controlling-Expertise in einem internationalen Umfeld einsetzen und aktiv an der Energiewende mitwirken? Dann freuen wir uns auf Ihre Bewerbung. Gerne erläutern wir Ihnen in einem vertraulichen Gespräch weitere Details zur Position und zum Unternehmen.

Ricerchiamo per azienda del settore cosmesi un sales & digital operations assistant per supportare l'espansione delle attività di vendita sul canale e-commerce. La risorsa selezionata si occuperà di: Supporto all'inserimento e gestione degli ordini dei clienti nel gestionale aziendale. Monitoraggio dello stato degli ordini fino alla consegna. Predisposizione e aggiornamento di listini prezzo. Supporto al caricamento e aggiornamento del catalogo prodotti in ottica SEO Aggiornamento di banner, menu, contenuti del sito e blog Monitoraggio delle giacenze e dei riassortimenti dedicati all'e-commerce Gestione di operazioni di customer care e back office commerciale Supporto alla preparazione delle spedizioni ( influencer, stampa e shooting fotografici, clienti , distributori) Supporto operativo per attività fieristica ed eventi Il candidato ideale: Esperienza di almeno 1 anni in ambito e-commerce o back office commerciale Conoscenza della piattaforma Shopify e delle nozioni base di SEO on-page Conoscenza delle procedure di spedizione Ottima conoscenza della lingua inglese Ottima capacità organizzativa e di gestione delle priorità Precisione e attenzione al dettaglio Capacità di lavorare in team

An Multinational company having a vast product basket and recognised as total solution provider in cutting tool business is looking for a Senior Engineers Application. Position of Assistant Manager can be considered for deserving senior candidates. Qualification: BE/B Tech - Mechanical/Production Experience: 7-9 years of hands on experience Job description: To provide assistance to Sales Engineer during field trial in establishing tooling solution at customers with the selection of right machining parameters based on the application To analyse techno-commercial viability and position appropriate products against the specific requirement of customer To offer techno-commercial solution to turn-key tooling projects and establish the same in pilot batch at customer To engage in business development activities along with sales force at key and focus customers through confidence building activities like trials, promotion, seminars etc. To lead the sales team in identifying process improvement areas at customer end and provide right tooling proposal and establish the same to better CPC and productivity To propose offer against RFQs proposed from customer To act as the nodal coordinator in complaint management system and assist sales team with the right strategy in both real time and offline troubleshooting cases To plan aggressive back up strategy in business retention cases against the competitor through right upgradation of products and establishment To generate success cases and sharing amongst team to update and help deploy at similar applications To coordinate with stake holders in back-office team in design, project and production for finalizing solution or proposing any new products To facilitate Field trials of new products in market and sharing right feedback in improving or positioning the same To build technical competence amongst the sales team though required training, webinar and seminar both in customer premises and online medium

Seleccionamos para nuestro cliente , empresa comercializadora de soluciones agrícolas (fitosanitarios, fertilizantes, bioestimulantes, semillas, entre otros) un Delegado Técnico Comercial Objetivo del puesto Desarrollar, gestionar y fidelizar la cartera de clientes (agricultores y explotaciones agrícolas principalmente ), ofreciendo asesoramiento técnico y comercial sobre fertilizantes, productos fitosanitarios, bioestimulantes y semillas, entre otros, con el fin de incrementar las ventas, garantizar la satisfacción del cliente y contribuir al crecimiento sostenible de la empresa. Principales responsabilidades Gestionar y desarrollar la cartera de clientes asignada. Identificar nuevas oportunidades de negocio y captar nuevos clientes. Asesorar técnicamente a los agricultores sobre las soluciones más adecuadas para cada cultivo, atendiendo a sus necesidades productivas. Elaborar ofertas comerciales y negociar condiciones de venta conforme a la política de la empresa. Cumplir los objetivos de facturación, margen y crecimiento establecidos para la zona asignada. Realizar visitas periódicas a explotaciones agrícolas para el seguimiento de cultivos y la identificación de necesidades. Promocionar el portafolio de fertilizantes, productos fitosanitarios, bioestimulantes y semillas. Coordinar demostraciones de campo, jornadas técnicas y presentaciones de productos. Realizar el seguimiento de pedidos, entregas y cobros en colaboración con los departamentos de administración y logística. Analizar el mercado, la competencia y las tendencias del sector agrícola para detectar oportunidades de negocio Perfil requerido Experiencia mínima de 2-3 años en funciones comerciales y de asesoramiento técnico en el sector agrícola. Se valorará experiencia en venta de fertilizantes, fitosanitarios, bioestimulantes, semillas o productos relacionados. Valorable Ingeniería Agrónoma, Ingeniería Técnica Agrícola, Grado en Ingeniería Agrícola, Agronomía o formación equivalente. Si no es Ingeniero pero se tiene experiencia es válido. Conocimientos Nutrición vegetal. Protección de cultivos. Fertilización y manejo de suelos. Técnicas de venta consultiva y negociación. Herramientas CRM y paquete Microsoft Office.

Jefe Almacén o Responsable Producción - Experiencia Hortofrutícola ¿Tienes experiencia gestionando un almacén / planta productiva o liderando equipos del área de producción en el sector hortofrutícola ? Nuestro cliente es una empresa hortofrutícola en proceso de expansión y buscamos varios puestos de gestión dentro del Almacén / planta Buscamos una persona que quiera asumir un rol clave dentro de nuestra organización, asegurando el buen funcionamiento de todo el proceso, desde la recepción del producto hasta su expedición al cliente .Serás la persona responsable de coordinar la operativa diaria del almacén, garantizando que todos los procesos se desarrollen de forma eficiente, con altos estándares de calidad y cumpliendo los plazos establecidos ¿Qué harás en tu día a día Coordinar la operativa del almacén y supervisar el flujo completo del producto Gestionar el proceso desde la recepción de la materia prima, su manipulación y envasado, hasta la expedición al client Planificar y organizar la producción diaria en función de las necesidades comerciales Liderar, organizar y motivar al equipo de almacén, distribuyendo tareas y realizando el seguimiento del desempeño Velar por el cumplimiento de los estándares de calidad, seguridad alimentaria y prevención de riesgos Controlar los recursos, optimizando tiempos, procesos y productividad Coordinarse con otros departamentos para garantizar el correcto servicio al cliente ¿Qué buscamos? Experiencia previa en puestos de responsabilidad dentro de almacenes del sector hortofrutícola Conocimiento del proceso completo de manipulado, confección, envasado y expedición de fruta y/o verduras Capacidad para liderar equipos y gestionar personas Perfil organizado, resolutivo y con capacidad para tomar decisiones en entornos dinámicos Orientación a resultados y mejora continua Se valorará experiencia en planificación de producción y gestión de indicadores operativos

An Multinational company having a vast product basket and recognised as total solution provider in cutting tool business is looking for a Senior Engineers Application. Position of Assistant Manager can be considered for deserving senior candidates. Qualification: BE/B Tech - Mechanical/Production Experience: 7-9 years of hands on experience Job description: To provide assistance to Sales Engineer during field trial in establishing tooling solution at customers with the selection of right machining parameters based on the application To analyse techno-commercial viability and position appropriate products against the specific requirement of customer To offer techno-commercial solution to turn-key tooling projects and establish the same in pilot batch at customer To engage in business development activities along with sales force at key and focus customers through confidence building activities like trials, promotion, seminars etc. To lead the sales team in identifying process improvement areas at customer end and provide right tooling proposal and establish the same to better CPC and productivity To propose offer against RFQs proposed from customer To act as the nodal coordinator in complaint management system and assist sales team with the right strategy in both real time and offline troubleshooting cases To plan aggressive back up strategy in business retention cases against the competitor through right upgradation of products and establishment To generate success cases and sharing amongst team to update and help deploy at similar applications To coordinate with stake holders in back-office team in design, project and production for finalizing solution or proposing any new products To facilitate Field trials of new products in market and sharing right feedback in improving or positioning the same To build technical competence amongst the sales team though required training, webinar and seminar both in customer premises and online medium

¿Te apasiona el sector agrícola y buscas un proyecto donde puedas liderar tanto la operación como el desarrollo del negocio? Estamos seleccionando un/a Director Comercial y Operaciones Hortofrutícola para incorporarse a un importante proyecto agrícola en pleno crecimiento. Se trata de una oportunidad única para asumir la dirección integral de una explotación, tanto en agricultura convencional como ecológica. La persona seleccionada será la máxima responsable de la finca, liderando la actividad diaria y participando activamente en la estrategia comercial y el desarrollo del negocio. ¿Cuáles serán tus principales responsabilidades? Área de Operaciones Dirección y gestión integral de la explotación agrícola. Planificación y supervisión de cultivos, garantizando la eficiencia productiva y la calidad. Coordinación de los equipos de trabajo y de los recursos de la finca. Control de costes, planificación de campañas y seguimiento de indicadores. Supervisión del cumplimiento de la normativa de calidad, seguridad alimentaria y medioambiente. Implantación de mejoras orientadas a la optimización de los procesos productivos. Área Comercial Gestión y desarrollo de la cartera de clientes. Identificación de nuevas oportunidades de negocio. Negociación con clientes y seguimiento de acuerdos comerciales. Participación en la estrategia comercial de la compañía. Coordinación entre la producción y las necesidades del mercado para garantizar el mejor servicio al cliente. No dejes pasar esta oportunidad. ¡Inscríbete ahora!

HR Director (HRD) Location: Samarkand, Uzbekistan Industry: FMCG — Dairy Production & Distribution Our client, a leading FMCG company specializing in dairy production and distribution with a strong presence across Uzbekistan (~550 employees), is looking for an experienced HR Director to lead the HR function at the corporate level. This is a C-level position, reporting directly to the CEO, with a team of 5 direct reports (2 HR Shared Services specialists, 2 recruiters, 1 HR Generalist). Key Responsibilities: Lead and oversee the full-cycle recruitment process across the organization Organize and manage corporate events Oversee personnel records management (HR administration) Develop, track, and manage HR metrics and reporting Act as a strategic HR partner to the CEO and cross-functional leadership Requirements: Proven experience in a senior HR leadership role (HRD or equivalent), ideally within manufacturing, FMCG, or a comparable industry Strong background in recruitment management, HR administration, and HR analytics/metrics Experience managing a team Strong knowledge of Uzbekistan labor legislation Willingness to be based in Samarkand What the company offers: Competitive compensation package, discussed individually with shortlisted candidates Annual bonus scheme (introduced from the 2nd year of employment) Fuel compensation for commuting