Own day-to-day operations across all stores, ensuring consistency in standards,
processes, and customer experience
• Develop and implement SOPs for store operations, inventory handling, cash management,
and loss prevention
• Monitor store-level performance metrics (sales, footfall conversion, shrinkage, staffing) and
drive corrective action where needed
• Coordinate with HR on staffing plans, store-level hiring needs, and workforce scheduling
• Liaise with merchandising and supply chain teams to ensure timely stock allocation and
replenishment across stores
• Conduct regular store audits and compliance checks (statutory, safety, and brand
standards)
• Manage vendor relationships for store maintenance, security, and facility services
• Support new store launches, including site readiness, setup, and operational rollout
• Prepare operational MIS and present performance reviews to leadership
• Drive process improvement initiatives to enhance efficiency and reduce operational costs
• Build and maintain product knowledge across store teams, including jewellery categories,
materials, certifications, and collection updates, to ensure confident and accurate customer
communication