Manufacturing & Production
10 Sept
AGM – Quality | Manufacturing Industry, Pune
AGM – Quality | Manufacturing Industry, Pune
Location: Chakan, PuneFunction: QualityDesignation: Assistant General Manager – QualityExperience: 15–20 YearsQualification: BE/B.Tech – Electrical/Electronics preferred; MBA/PGDM in Operations/Supply Chain preferred
About the Role
We are looking for an experienced Quality Leader to drive Quality strategy, governance and operational excellence across multiple manufacturing plants and the R&D/Product Development function.
The role will be responsible for establishing common Quality standards, strengthening customer and supplier quality, ensuring QMS compliance, driving NPD Quality, reducing defects and warranty failures, and building a strong prevention-oriented Quality culture across the organization.
Key Responsibilities
1. Multi-Plant Quality Governance
Establish and deploy common Quality standards, systems, KPIs and governance mechanisms across manufacturing plants.
Review plant-wise Quality performance, risks and improvement initiatives.
Identify systemic Quality issues and drive horizontal deployment of corrective and preventive actions.
Benchmark performance across plants and implement best practices.
2. QMS & Compliance
Drive compliance with IATF 16949 / ISO 9001, customer-specific requirements and applicable statutory/regulatory requirements.
Lead internal, customer and certification audit readiness.
Ensure effective CAPA and timely closure of audit findings.
Strengthen risk-based and preventive Quality management.
3. Customer Quality
Own the overall Customer Quality strategy, including customer PPM, complaints, rejections, returns, scorecards and quality ratings.
Lead critical customer complaints and escalations using 8D and structured RCA.
Drive reduction in customer complaints, PPM and field failures.
Build strong relationships with customer Quality and Engineering teams and support customer audits.
4. Supplier Quality
Drive supplier Quality performance, Supplier PPM and corrective-action effectiveness.
Lead supplier audits, process assessments, APQP/PPAP and supplier capability improvement.
Work closely with SCM/Procurement on high-risk suppliers and improvement plans.
Ensure effective corrective and preventive actions at supplier locations.
5. R&D / Design Quality
Embed Quality requirements throughout the product development lifecycle.
Establish Quality gates covering design, prototype, validation, industrialization and production.
Review DFMEA, product risks, design specifications, engineering changes and validation plans.
Drive Design-for-Quality and Design-for-Manufacturability in collaboration with R&D and Engineering.
Ensure customer and field-quality learnings are incorporated into future product development.
6. New Product Development – APQP / PPAP
Lead Quality involvement in NPD and ensure effective APQP deployment.
Ensure timely completion and review of PFMEA/DFMEA, Control Plans, MSA, SPC and PPAP.
Establish Quality gates through prototype, pilot, launch and SOP stages.
Drive first-time-right product launches and timely customer PPAP approvals.
7. Process, Product & Manufacturing Quality
Drive improvement in FPY, rework, scrap, internal defects and process variation.
Strengthen incoming, in-process and final Quality controls.
Ensure adherence to Control Plans, approved process parameters and reaction plans.
Promote SPC, Poka-Yoke, process capability, traceability and defect-prevention practices.
Partner with Operations and Engineering to eliminate recurring manufacturing defects.
8. Problem Solving & Continuous Improvement
Establish a structured problem-solving framework using 8D, 5 Why, Fishbone, Pareto and RCA.
Review major internal, customer and supplier Quality issues.
Drive Kaizen, Lean Six Sigma and Poka-Yoke initiatives across plants.
Track measurable improvements in defects, FPY, scrap, rework, customer PPM and Quality cost.
9. Warranty & Field Quality
Drive product reliability and customer satisfaction through effective field-failure analysis.
Monitor warranty claims, field failures and major failure modes.
Lead cross-functional investigations and corrective actions.
Ensure field-quality learning is incorporated into product design, processes and control plans.
10. Quality Cost & Digitalization
Monitor and reduce Cost of Poor Quality (COPQ) across plants.
Track scrap, rework, rejection, warranty and customer-failure costs.
Drive digitization of Quality reporting, dashboards, traceability and performance monitoring.
Use Quality analytics to identify trends, recurring issues and emerging risks.
11. People & Leadership
Lead, coach and develop Plant Quality Heads/Managers and specialist Quality teams.
Build organizational capability in APQP, PPAP, FMEA, SPC, MSA, 8D, auditing and structured problem solving.
Develop internal auditors, technical specialists and future Quality leaders.
Establish succession plans for critical Quality positions.
Ideal Candidate
The ideal candidate should have:
15–20 years of experience in Quality Management, Quality Assurance, Customer Quality, Supplier Quality, QMS and/or Operational Excellence.
Strong exposure to multi-plant Quality management.
Experience working with R&D / Product Development and NPD Quality.
Strong understanding of IATF 16949 / ISO 9001 and customer-specific requirements.
Hands-on expertise in APQP, PPAP, DFMEA/PFMEA, Control Plan, SPC, MSA, 8D, CAPA and RCA.
Experience in Customer Quality, Supplier Quality and manufacturing/process Quality.
Exposure to Lean Six Sigma, Kaizen, Poka-Yoke and continuous improvement.
Strong leadership, stakeholder management and cross-functional influencing capabilities.
Ability to combine strategic Quality leadership with hands-on execution.
Key Competencies
Quality Leadership | Multi-Plant Quality Governance | Customer Quality | Supplier Quality | QMS | APQP | PPAP | FMEA | SPC | MSA | 8D | CAPA | RCA | Manufacturing Quality | NPD Quality | Warranty & Field Quality | Lean Six Sigma | Kaizen | COPQ | Quality Analytics | Digital Quality Systems
What We Are Looking For
We are particularly interested in professionals who have managed Quality across multiple manufacturing locations, rather than candidates whose experience is limited to a single plant. Strong exposure to customer-facing Quality, supplier development, NPD/APQP-PPAP and Quality governance will be highly relevant for this position. The role also requires someone who can influence senior stakeholders while remaining close to plant-level execution.