Senior Manager – Administration
Role Overview
The Senior Manager - Administration will lead the organization's administration function, ensuring a safe, efficient, and cost-effective workplace environment across all offices and facilities. The role will serve as a key partner to the COO in driving operational excellence, vendor governance, infrastructure management, employee experience, and cost optimization initiatives while ensuring seamless day-to-day administration operations.
Key Responsibilities
- Administration & Facilities Management
- Lead end-to-end administration, workplace management, and facility operations across locations.
- Ensure smooth functioning of office infrastructure, security, travel, transport, housekeeping, cafeteria, and employee support services.
- Develop and implement administration policies, processes, and governance frameworks.
- Vendor & Stakeholder Management
- Manage relationships with landlords, facility partners, travel agencies, security agencies, and other service providers.
- Drive vendor performance through effective SLA monitoring, governance, and periodic reviews.
- Negotiate contracts to enhance service quality while optimizing costs.
- Cost Optimization & Controls
- Own administration budgets and identify opportunities for cost optimization and operational efficiencies.
- Drive procurement and vendor consolidation initiatives to improve value realization.
- Ensure adherence to financial controls, compliance requirements, and budget targets.
- Infrastructure & Workplace Excellence
- Lead office expansion, relocation, renovation, and workspace enhancement projects.
- Ensure high standards of employee experience, workplace safety, and business continuity.
- Partner with IT, HR, and Operations teams to support organizational growth and changing business needs.
- Operational Governance & Reporting
- Develop MIS, dashboards, and performance metrics for administration operations.
- Track key performance indicators, identify improvement opportunities, and drive corrective actions.
- Provide regular updates and actionable insights to the COO and leadership team.
- Strategic Projects
- Support the COO in executing strategic and operational initiatives related to facilities, infrastructure, and business expansion.
- Drive administration readiness for new office setups, entity formation, and integration activities.
Candidate Profile
- Graduate/Postgraduate with 8-12 years of experience in Administration, Facilities Management, Workplace Services, or Corporate Services.
- Experience managing multi-location administrative operations.
- Exposure to large-scale infrastructure projects, vendor management, and cost optimization initiatives.
- Experience in professional services, consulting, financial services, or corporate environments preferred.
Skills & Attributes
- Strong operational leadership and execution skills.
- Excellent stakeholder and vendor management capabilities.
- Strong commercial acumen and negotiation skills.
- Data-driven decision-making and MIS management.
- High ownership, problem-solving mindset, and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
Success Metrics
- Service excellence across administration and workplace operations.
- Achievement of cost optimization and budget targets.
- Effective vendor performance and governance.
- Timely delivery of infrastructure and workplace projects.
- High employee satisfaction with workplace services and facilities management.
