Location: Chennai We are looking for an experienced Technical Program Manager to lead complex, large-scale engineering and modernization initiatives across multiple teams. Mandatory Experience 10+ years of overall professional experience 6+ years of Technical Program Management experience within engineering or technology organizations 5+ years of prior hands-on experience in software development, system design, or technical architecture What you’ll bring Experience driving large, cross-functional technical programs with significant business or engineering impact Ability to build and structure programs from the ground up, including defining goals, success measures, governance, and execution processes Strong experience managing dependencies, risks, competing priorities, and multiple stakeholders Technical depth to work effectively with engineering leaders, architects, and principal engineers Excellent communication skills and the ability to influence teams and senior stakeholders without direct authority A track record of delivering measurable outcomes beyond just timelines and project completion We are looking for candidates with a strong technical foundation who have transitioned into Technical Program Management and have experience driving complex engineering programs end to end.

About the Company Antal International Dubai (Nad Al Sheba) is a specialist cybersecurity, AI and technology executive search firm operating across the UAE and GCC. Our searches are led by certified security practitioners (OSCP, CISSP, GCIH, GCFA) who assess candidates at the technical depth your hiring managers expect. This role is part of our active pipeline for UAE-based clients in the IT services and enterprise infrastructure sectors. The Opportunity Network Security Engineer is one of the most in-demand cybersecurity roles in the UAE. Our analysis of 6,592 UAE cybersecurity job postings shows that Network Security Engineer and Senior Network Security Engineer rank in the top three roles by volume among real employers. This is a mid-level engineering position suited to professionals with 3 to 5 years of hands-on network security experience who want to work in enterprise environments across Dubai. Responsibilities Deploy, configure and maintain firewalls, IPS/IDS, VPN and NAC platforms across enterprise networks Perform firewall rule reviews, network segmentation design and hardening aligned to security baselines Monitor, triage and respond to network security events in coordination with SOC teams Support security audits, risk assessments and compliance activities under UAE regulatory frameworks Document network security architecture, change management and operational procedures Requirements 3 to 5 years of experience in network security engineering within enterprise or managed services environments Strong hands-on skills with firewall platforms (Fortinet, Palo Alto, Cisco, Check Point) CCNA Security or CCNP Security certification required Fortinet NSE 4+ or Palo Alto PCNSE strongly preferred Familiarity with network monitoring, packet analysis and segmentation design Knowledge of UAE cybersecurity regulatory requirements is an advantage Benefits Competitive salary package aligned to UAE market benchmarks for network security professionals Opportunity to work across large-scale enterprise infrastructure environments Visa sponsorship and relocation support available for qualified candidates Professional development and certification support

Head of Manufacturing - Rigid Plastics Our client, a leading rigid plastic packaging manufacturer serving major FMCG clients, is looking to appoint a Head of Manufacturing based in the UAE. The incumbent will lead multi-site manufacturing operations across Production, Engineering, Maintenance, Quality and Safety, driving operational excellence, productivity, profitability, and continuous improvement across the GCC region. Reporting - Chief Operating Officer (COO) Location - Dubai, UAE Industry - Rigid Plastic Packaging (Food Grade Manufacturing) Salary - AED 30,000 to AED 35,000 + Benefits + Bonus Summary of Role The Head of Manufacturing will oversee manufacturing, engineering, maintenance, and shop-floor operations across multiple production sites. This is a high-accountability, execution-focused leadership role requiring someone who: Comes from a rigid plastic packaging manufacturing background Is deeply grounded in Lean, OEE improvement, Kaizen, and process discipline Has strong experience managing multi-site manufacturing operations Has structured KPI-driven management experience Has SAP manufacturing digitization exposure, ideally having implemented or driven full adoption at shop-floor level Has progressed through hands-on shopfloor and manufacturing roles Key Responsibilities Take full accountability for manufacturing and operational performance across all UAE production sites Drive production, engineering, and maintenance efficiency across the manufacturing footprint Lead Lean transformation, OEE improvement, waste reduction, downtime reduction, and process standardization Strengthen compliance with FSSC, ISO, HSE, safety, quality, and customer standards Lead SAP integration and real-time digital manufacturing adoption at shop-floor level Establish and drive structured manufacturing KPIs and performance management systems Build strong second-line leadership and develop a culture of discipline, ownership, accountability, and customer-centricity Lead CAPEX projects, plant layout changes, automation initiatives, and capacity expansion Drive manufacturing cost optimization and productivity improvement Establish robust preventive and predictive maintenance practices Ensure effective root-cause analysis and permanent corrective actions Ideal Candidate Profile Credentials & Experience 18–25 years of manufacturing experience, with at least 10 years in senior manufacturing leadership Strong background in rigid plastic packaging manufacturing Proven multi-site manufacturing leadership experience Strong Lean Manufacturing / Six Sigma / Kaizen background; Black Belt preferred Demonstrated experience in SAP manufacturing digitization, with hands-on implementation or adoption experience preferred Strong shop-floor manufacturing background with a track record of progressing through operational roles Experience managing Production, Engineering, Maintenance, Quality, and Safety functions Strong exposure to manufacturing KPIs, OEE, productivity, quality, downtime, waste, and cost optimization Manufacturing Excellence Expectations The successful candidate must have a proven track record of delivering measurable improvements in: OEE Machine efficiency Production productivity Rejection and defect reduction Downtime reduction Manufacturing cost optimization Waste reduction Preventive & predictive maintenance Process standardization Lean manufacturing Root Cause Analysis (RCA) Continuous Improvement / Kaizen Manufacturing Technologies The organization currently operates with the following technologies: PET Injection Stretch Blow Molding (ISBM) PET 2-Stage / Stretch Blow Molding Injection Molding – PP, HDPE & PET Extrusion Blow Molding – HDPE & PP Injection Blow Molding – HDPE Leadership Qualities Structured and process-driven thinker Strong people leader who coaches and develops teams Calm, mature, and decisive under pressure Customer-first mindset with strong alignment to quality and safety High-energy and execution-focused Resilient and comfortable operating in a high-accountabili

Our client, one of the leading companies in Rigid Plastic Packaging Manufacturing, catering to the FMCG Clients is looking to a Head of Commercial based in UAE. The incumbent will be responsible to drive growth, profitability, and customer strategy for GCC region. Budget: AED 30K – 40K (benefits) Job Purpose: This is a senior leadership role with full accountability for revenue, margins, pricing discipline, and commercial strategy, working closely with the HQ plant leadership and regional stakeholders. The mandate is clear: drive profitable growth, deepen key customer relationships, and build a world-class commercial organization tightly aligned with manufacturing execution. Core Outcomes • Consistent top-line growth with margin improvement • Strong, sticky relationships with key FMCG / food / dairy customers • Disciplined pricing, forecasting, and pipeline management • A high-performing, accountable sales and commercial team • Tight alignment between commercial commitments and plant execution Key Responsibilities Commercial Strategy & Growth • Define and execute the commercial strategy for rigid packaging in UAE • Identify growth segments, key accounts, and portfolio opportunities • Drive long-term customer partnerships rather than transactional sales Sales Leadership & Key Accounts • Lead and develop the national sales organization • Personally manage and anchor strategic / top-tier customers • Lead complex negotiations, long-term contracts, and pricing frameworks • Own sales planning, forecasting accuracy, and pipeline discipline Pricing, Margins & Profitability • Full ownership of pricing strategy, contribution margins, and discount governance • Work closely with Finance and Operations on costing, mix improvement, and profitability • Ensure commercial decisions are data-driven and margin-focused Cross-Functional Execution • Partner closely with Operations, Supply Chain, Planning, Quality, and NPD teams in the Factory • Ensure sales commitments are executable and aligned with capacity and cost structures • Act as the single point of accountability between customers and the plant. Leadership & Team Building • Build, coach, and retain a strong commercial leadership bench • Drive a culture of accountability, performance, and customer obsession • Establish clear KPIs, cadence reviews, and succession plans Candidate Profile (Non-Negotiables) Experience • 12–18 years of B2B commercial experience in manufacturing • Strong preference for rigid plastic packaging / plastics / FMCG packaging • Proven track record of managing large key accounts and sales teams • Direct experience working with manufacturing plants (not pure trading) Capabilities • Strong commercial judgment and negotiation skills • Deep understanding of pricing, margins, and cost structures • Strategic thinker with hands-on execution capability • Comfortable operating at board / CEO level and on the shop-floor Leadership Style • Direct, data-driven, and accountable • Customer-centric but operationally grounded • Able to challenge, align, and execute across functions Education • Bachelor's degree in Business, Engineering, or related field • MBA or equivalent preferred but not mandatory Key KPIs Key Performance Indicator Revenue growth vs. plan Gross margin & contribution improvement Key account retention & growth New customer wins in priority segments Forecast accuracy & pipeline health

-------------Façade project experience is MUST ---------------- Facade - Project Manager Antal International is partnering with a leading UAE-based aluminium, glass, and façade contractor to hire a Façade Project Manager for its Projects team in Abu Dhabi. This is an exciting opportunity to manage the end-to-end delivery of complex façade packages across high-rise and high-profile projects, covering design coordination, engineering, procurement, fabrication, installation, testing, and handover. Location: Abu Dhabi, UAE Industry: Façade Engineering | Aluminium & Glass | Curtain Wall Systems | Building Envelope Experience: 8–15+ years, including high-rise façade projects Salary: AED 15,000 – AED 20,000 + Benefits Job Purpose The Façade Project Manager will be responsible for the end-to-end delivery of façade packages, from design coordination and engineering through procurement, fabrication, installation, testing and handover. The role will ensure projects are delivered in line with quality, safety, schedule, budget and performance requirements. Key Responsibilities Lead full façade package execution for high-rise buildings and VIP projects. Develop project plans, method statements, ITPs and installation sequences. Manage scope, budget, schedule, risks and change control. Coordinate with clients, consultants, main contractors and internal teams. Plan façade installation methods, sequencing and site activities. Ensure façade systems meet structural, thermal, weather and acoustic requirements. Oversee material procurement and factory fabrication quality. Manage site installation teams and monitor daily/weekly progress. Implement QA/QC procedures and façade performance testing. Monitor project schedules, budgets, variations and reporting. Resolve site issues, interface challenges and technical problems. Lead and coordinate multidisciplinary project teams. Qualifications & Requirements Bachelor’s degree in Civil, Mechanical or Architectural Engineering. 8–15+ years of façade industry experience, with at least 5 years on high-rise projects. Strong GCC/Middle East high-rise project experience preferred. Proven experience delivering façade projects using Schüco façade systems is highly desirable. Experience in façade value engineering and system optimization. Strong leadership and multidisciplinary team-management skills. Excellent stakeholder and client coordination abilities. Strong problem-solving skills, particularly under challenging site conditions. Excellent planning, scheduling and project execution capabilities. High attention to quality, safety and technical detail.

Commercial Manager - Data Centres Europe | Regular European Travel | Competitive Package + Car Allowance + Bonus An established international construction specialist is looking to appoint an experienced Commercial Manager to support its continued growth across the European data centre market. This is a senior commercial position offering responsibility across multiple high-value, technically complex data centre projects throughout Europe. You will lead and support a team of Quantity Surveyors, taking ownership of commercial performance across both pre- and post-contract activities while working closely with project teams, clients, supply chain partners and senior leadership. The Role As Commercial Manager, you will be responsible for: Leading the commercial function across multiple European data centre projects Managing, mentoring and developing a team of Quantity Surveyors Overseeing contract procurement, commercial risk and project risk profiling Driving project profitability, cash flow and overall commercial performance Preparing and maintaining project cash-flow forecasts and financial reporting Protecting the company's contractual and financial position throughout the project lifecycle Managing subcontractor and material procurement Supporting claims management and dispute resolution Developing commercial strategies in response to changing project requirements Working closely with delivery teams to manage contractual notices, delays, variations and claims Ensuring accurate commercial records are maintained to support contractual positions Building strong relationships with clients, consultants, professional teams and supply chain partners Driving timely and effective financial close-out across projects About You We are looking for an experienced commercial professional with: A strong Quantity Surveying / Commercial Management background Experience managing the commercial delivery of multiple projects simultaneously Experience within data centres, mission-critical construction, fit-out or complex industrial environments Previous responsibility for leading and developing Quantity Surveyors Strong knowledge of contract administration, procurement and commercial risk Experience managing subcontractor and material procurement A good understanding of claims management and dispute resolution Experience preparing, analysing and presenting project financial reports A track record of improving project profitability and cash performance Strong client-facing and stakeholder management skills The flexibility to travel regularly across Europe What's on Offer? This is an opportunity to join an established international contractor with a strong track record of delivering technically challenging projects for major international clients. You will have significant commercial responsibility across multiple European projects and play an important role in the continued development of the company's data centre business. The package includes: Competitive salary Car allowance Performance-related bonus Training and professional development Long-term career progression The opportunity to work across major European data centre projects

Unser Auftraggeber ist ein international erfolgreiches Unternehmen im Lifestyle- und Konsumgüterbereich mit Fokus auf Körperpflege, Beauty und Home-Produkte. Mit über 1.000 Stores weltweit sowie einer starken Präsenz im E-Commerce verbindet das Unternehmen Qualität, Nachhaltigkeit und ein inspirierendes Kundenerlebnis.Aktuell suchen für das Headoffice im Rheinland (Region Köln / Bonn / Düsseldorf) einen Senior Payroll Specialist (m/w/d) Die Aufgaben: ​​Als Experte im Bereich Payroll verantworten Sie gemeinsam mit Ihrem Team die präzise und fristgerechte Gehaltsabrechnung für über 3.000 Mitarbeitende in Deutschland. Dabei übernehmen Sie alle Aspekte der Entgeltabrechnung – von der Kommunikation mit Behörden bis hin zur Erstellung aussagekräftiger Berichte. · Eigenverantwortliche, termingerechte und korrekte Durchführung der Lohn- und Gehaltsabrechnung für Deutschland · Interner Ansprechpartner für alle abrechnungsrelevanten Fragestellungen · Korrespondenz mit Behörden, Finanzämtern und Sozialversicherungsträgern · Erstellung von Meldungen, Bescheinigungen sowie Begleitung von Lohnsteuer- und Sozialversicherungsprüfungen Ihre Qualifikationen: · Abgeschlossene kaufmännische Ausbildung oder Studium sowie mindestens 4 Jahre Berufserfahrung im Bereich Payroll / Lohn- und Gehaltsabrechnung, idealerweise mit Erfahrung in der Abrechnung einer größeren Mitarbeiterzahl · Ausgeprägtes Verantwortungsbewusstsein für die termingerechte und korrekte Durchführung der Gehaltsabrechnung · Fundierte Kenntnisse im deutschen Steuer- und Sozialversicherungsrecht, insbesondere im Zusammenhang mit Meldungen und der Kommunikation mit Behörden und Sozialversicherungsträgern · Sehr gute MS-Office-Kenntnisse, insbesondere Excel; idealerweise Erfahrung mit SAP HR · Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift Das wird Ihnen geboten · Mitarbeit in einem stark wachsenden, international erfolgreichen Retail-Unternehmen · Ein attraktives Vergütungspaket inklusive Urlaubs- und Weihnachtsgeld, Bonus sowie betrieblicher Altersvorsorge · Vielfältige Trainings- und Entwicklungsmöglichkeiten · Zahlreiche Benefits und Partnerschaften (z. B. Lunch-Zuschuss, Urban Sports Club, 30 % Mitarbeiterrabatt u. v. m.) · Hybrides Arbeiten mit vier Präsenztagen pro Woche Interesse geweckt und wollen Sie Teil des Erfolgs werden?Dann senden Sie Ihre aussagefähigen Bewerbungsunterlagen mit Angabe Ihrer Gehalts­vorstellung als Microsoft Word- oder PDF-Dokument. Vertraulichkeit sichern wir Ihnen selbstverständlich zu.

Unser Mandant ist ein international tätiger Konzern mit globaler Präsenz und einer stark wachsenden, dynamischen Unternehmensstruktur. Für den Standort im Raum Bremen suchen wir einen Financial Controller (m/w/d), der die kaufmännische Steuerung über mehrere Landesgesellschaften hinweg mitgestaltet. Deine Aufgaben Du unterstützt bei der finanziellen Integration laufender und zukünftiger Unternehmenszukäufe (M&A) Du wirkst an der Erstellung von Monats-, Quartals- und Jahresabschlüssen mit Du übernimmst Planung, Budgetierung, Reporting und Forecasting nach IFRS Du entwickelst bestehende Controlling- und Reporting-Instrumente weiter und passt sie an neue Anforderungen an Du baust Managementreports, Prognosen und Berichte kontinuierlich aus Du verbesserst laufend die Arbeitsabläufe innerhalb der Abteilung sowie in den zugehörigen Gesellschaften Du berichtest direkt an die Controlling-Leitung Dein Profil Ein erfolgreich abgeschlossenes Studium mit Schwerpunkt Controlling, Finanzen oder Wirtschaftsprüfung Einschlägige Berufserfahrung im Finanzcontrolling oder in der Wirtschaftsprüfung Eine ausgeprägte analytische Denkweise Gute Englischkenntnisse in Wort und Schrift Hohes Engagement, Kommunikationsstärke und ein sicheres Auftreten Ein gutes Gespür für Zeitmanagement und Priorisierung Was dich erwartet Finanzielle Vorteile: Vermögenswirksame Leistungen, betriebliche Altersvorsorge, Mitarbeiterrabatte, eine Mitarbeiterkarte mit monatlichem Guthaben, Jobrad sowie Jubiläumszahlungen Einarbeitung: Eine umfassende Einarbeitung mit individuellem Einarbeitungsplan Team: Ein engagiertes, motiviertes Team mit flachen Strukturen und offener Arbeitsatmosphäre Abwechslung: Ein vielseitiges Aufgabengebiet mit großem Entscheidungsspielraum bei einem global agierenden Unternehmen Flexibilität: Ein moderner Arbeitsplatz mit transparenter Gleitzeitregelung und der Option auf mobiles Arbeiten Weiterentwicklung: Regelmäßige Fortbildungen, Schulungen, E-Learning-Angebote sowie unternehmenseigene Personalentwicklungsprogramme Interesse? Wir freuen uns auf deine Bewerbung!

Head – Client Experience Job Reference: ANT-CX-HEAD-0826Function: Client Experience / Customer Experience / TransformationIndustry: Banking / Financial ServicesLocation: Dubai, UAEEmployment Type: Full-TimeLevel: Senior LeadershipExperience: 12+ Years About the Role We are seeking an accomplished Head – Client Experience to lead the development and execution of an enterprise-wide customer experience strategy across multiple business and service channels. The role will be responsible for establishing customer-centric standards, improving end-to-end client journeys, strengthening Voice of Customer programmes, enhancing complaint management and driving service transformation through digitalisation, process optimisation and data-led insights. The successful candidate will act as a strategic partner to senior business, operations, technology, product and transformation stakeholders, ensuring that customer experience remains embedded within business strategy, operating models and performance management. This is an opportunity for a senior CX leader who can combine strategic vision with operational execution and deliver measurable improvements in customer satisfaction, service quality, efficiency and business outcomes. Key Responsibilities 1. Client Experience Strategy Develop and implement a comprehensive Client Experience strategy and framework aligned with organisational objectives. Establish customer-centric principles, standards and governance across business units and customer touchpoints. Define the desired end-to-end customer experience across products, services and channels. Establish CX priorities based on customer insights, business objectives and market trends. Partner with senior leadership to embed customer-centricity into business and operating strategies. Establish measurable objectives and governance mechanisms for continuous CX improvement. 2. Customer Journey Management Lead the design, mapping and continuous optimisation of end-to-end customer journeys. Identify customer pain points, friction areas, service gaps and opportunities for improvement. Analyse customer interactions across digital, branch, contact centre and relationship-management channels. Develop journey improvement programmes based on customer feedback, operational data and business priorities. Work with Product, Operations, Technology and Digital teams to redesign inefficient customer journeys. Ensure customer journeys are consistent, intuitive and aligned with defined service standards. 3. Voice of Customer & NPS Own and enhance enterprise-wide NPS, Voice of Customer (VOC), Voice of Employee (VOE) and customer feedback programmes. Establish appropriate methodologies for collecting, analysing and distributing customer insights. Monitor NPS, CSAT, CES and other relevant customer experience indicators. Identify trends, recurring issues and customer pain points through quantitative and qualitative analysis. Conduct root-cause analysis and translate customer feedback into actionable improvement initiatives. Present CX insights, trends and recommendations to senior leadership. The original role specifically places significant emphasis on NPS/VOC analysis, root-cause assessment and translating feedback into improved client experience, operational efficiency and revenue outcomes. 4. Customer-Centric KPIs & Performance Management Define and implement customer-centric KPIs across business and service functions. Integrate CX measures into relevant business scorecards and performance frameworks. Establish service-level indicators covering quality, turnaround time, resolution, satisfaction and customer effort. Monitor performance against agreed CX targets and service standards. Develop executive dashboards and management reporting on CX performance. Drive accountability for customer outcomes across relevant functions. 5. Complaints Management & Service Recovery Establish and continuously improve the enterprise customer complaint-management framework. Ensure complaints are accurately captured, categorised, investigated and resolved within agreed TATs. Establish effective escalation and service-recovery mechanisms for complex customer issues. Conduct root-cause analysis to identify systemic issues behind recurring complaints. Work with Product, Operations, Technology and Compliance teams to eliminate recurring customer pain points. Use complaint insights to improve processes, products and customer journeys. Establish governance and reporting mechanisms for complaint trends and resolution performance. 6. Service Standards & Quality Management Define and maintain customer service standards across relevant channels and business units. Establish quality-assurance frameworks and service-level expectations. Monitor adherence to customer service standards and identify areas requiring corrective action. Develop continuous improvement programmes to enhance service quality. Promote a culture of service excellence and customer ownership. Ensure customer-facing teams understand and consistently apply defined service standards. 7. Digital & Service Transformation Identify opportunities to digitise and simplify customer interactions. Partner with Digital, Technology and Operations teams to develop improved digital journeys. Evaluate opportunities involving AI, automation, chatbots, IVR, self-service and digital servicing. Lead initiatives to reduce unnecessary manual activities and improve customer turnaround times. Support process re-engineering and automation initiatives designed to improve both customer experience and operational efficiency. Ensure digital transformation initiatives are measured against tangible customer and business outcomes. The original banking role specifically highlights digital tools such as chatbots and IVR, process re-engineering and automation as mechanisms for improving customer experience while managing cost. 8. Operational Excellence Identify opportunities to improve service processes, turnaround times and operational efficiency. Work closely with Operations and Technology teams to eliminate process bottlenecks. Analyse service performance and identify opportunities for simplification and automation. Establish continuous-improvement methodologies across customer-facing processes. Balance customer experience improvements with cost, risk and operational considerations. Drive initiatives that improve both customer outcomes and business efficiency. 9. Cross-Functional Leadership Act as the central CX partner across Business, Product, Operations, Technology, Digital, Marketing, Compliance and Risk. Establish strong relationships with senior stakeholders across the organisation. Influence business decisions through customer insights and data-driven recommendations. Facilitate cross-functional CX governance forums. Drive alignment around customer priorities and improvement initiatives. Ensure CX considerations are incorporated into new products, services, processes and technology initiatives. 10. Team Leadership Lead, develop and motivate customer experience, service quality and related teams. Establish clear objectives, performance standards and development plans. Build a high-performing customer-centric culture. Develop CX capabilities across the organisation through coaching, training and knowledge sharing. Identify capability gaps and develop succession and talent-development plans. Promote employee engagement and ownership of customer outcomes. The role requires significant leadership capability, including the ability to manage large teams and multiple CX/service activities simultaneously. 11. Governance, Risk & Compliance Ensure customer experience processes comply with applicable regulatory, risk and governance requirements. Work with Compliance, Risk, Audit and Legal teams where required. Ensure appropriate controls are embedded within customer-facing processes. Support audit requirements and remediation activities related to customer service and CX. Maintain appropriate governance around customer complaints, service standards and customer data. Ensure customer experience initiatives are implemented within approved risk and governance frameworks. Key Experience & Qualifications Bachelor's degree in Business Administration, Banking, Finance, Marketing, Customer Experience, Operations or a related discipline. MBA or relevant postgraduate qualification is preferred. 12+ years of relevant professional experience, with significant exposure to Customer Experience, Client Service, Service Quality, Operations or Transformation. Proven experience in a senior CX leadership role within Banking, Financial Services, FinTech or another highly regulated environment. Strong experience managing enterprise-level customer experience programmes. Demonstrated experience with NPS, VOC, CSAT and customer feedback programmes. Strong experience in customer journey mapping and service design. Proven experience in complaints management and root-cause analysis. Experience in process re-engineering, automation and digital transformation. Strong experience managing large or multi-functional teams. Excellent stakeholder-management and executive communication capabilities. Technical & Functional Expertise Strong knowledge of several of the following: Customer Experience Management Client Experience Strategy Customer Journey Management Voice of Customer (VOC) Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES) Customer Journey Mapping Service Design Complaint Management Root Cause Analysis Service Quality Management Process Re-engineering Operational Excellence Digital Transformation Automation Contact Centre Operations IVR / Chatbot / Digital Servicing Customer Analytics CX Governance KPI & Performance Management Preferred Industry Experience Candidates from the following environments are particularly encouraged to apply: Banking Retail Banking Private Banking / Wealth Management Corporate Banking Financial Services FinTech Digital Banking Payments Insurance Telecommunications Large-scale Customer Service Operations Customer-centric Technology Organisations Banking or financial-services experience is strongly preferred, particularly where the candidate has managed enterprise CX, service transformation or customer-service operations. Leadership Competencies The successful candidate should demonstrate: Strategic CX Leadership Customer-Centric Mindset Commercial Awareness Data-Driven Decision Making Strong Analytical Capability Executive Stakeholder Management Transformation Leadership Process Improvement Change Management Strategic Problem Solving Strong Communication & Presentation People Leadership Influencing & Negotiation Operational Discipline Continuous Improvement Mindset Key Performance Indicators Success in this role will be measured through: Improvement in NPS / CSAT and other CX indicators. Reduction in customer complaints and recurring pain points. Improved complaint-resolution TAT. Improved customer journey performance. Increased digital adoption and self-service utilisation. Reduction in manual processes and operational friction. Improved service-quality scores. Increased adherence to customer service standards. Improved customer retention and engagement. Successful delivery of CX transformation initiatives. Strong employee engagement and CX culture adoption.

We're hiring an SAP BODS Migration Specialist to lead our data integration journey! If you have hands-on experience driving seamless data migrations and complex ETL workflows, we’d love to connect. Experience: 6–8 years Location: Gurgaon Key Responsibilities Data Identification & Scoping: Identify, scope, and analyze source data from various legacy ERP systems to determine data types, volumes, and business rules. Data Cleansing & Validation: Lead data profiling, cleansing, and validation efforts to ensure pristine quality prior to loading into SAP. Conversion & Migration: Design, develop, test, and execute SAP BODS data conversion and migration strategies across diverse SAP modules. Hands-on Implementation: Serve as a core contributor in SAP implementation/rollout projects, taking complete ownership of end-to-end data pipelines from source extraction to target SAP loading. Quality & Performance Optimization: Test, run, and optimize BODS jobs and ETL workflows to maintain high code quality and optimal processing performance. Cross-Functional Collaboration: Partner closely with functional module leads and business stakeholders to map legacy data to SAP target structures seamlessly. Must-Have Qualifications Core Expertise: 6 to 8 years of dedicated, hands-on experience in SAP BODS focusing specifically on data conversion and migration. ERP to SAP Migration: Proven track record of migrating data from non-SAP or legacy ERP platforms into SAP environments. SAP Module Familiarity: Direct experience working with and understanding key SAP functional module data structures. Data Lifecycle Management: Solid experience in data profiling, volume handling, cleansing, validation, and error handling within BODS. Implementation Ownership: Clear, articulate track record of direct technical contributions within full-lifecycle SAP implementation projects. Communication & Analytical Skills: Strong analytical problem-solving skills with the ability to communicate effectively in a global team environment.