AWS Gen AI Engineer

Our client is a growing IT Infrastructure Solutions firm offering end-to-end IT services. The company connects customers with innovative and advanced technologies and designs solutions that enable businesses to collaborate efficiently and achieve measurable business outcomes. Our client works with leading global technology OEMs and technology partners across networking, cybersecurity, cloud, data center, collaboration, and infrastructure solutions. Key Solution Areas IT Infrastructure Services Security & Managed IT Services Collaboration Performance Optimization Data Center Solutions Key Responsibilities Client Relationship Management: Build and maintain strong relationships with new and existing clients, understand their business needs, provide exceptional service, and ensure client satisfaction. A substantial amount of time will be spent on client engagement and consultative selling, while coordinating with internal teams to ensure customer requirements are addressed. Sales & Business Development: Identify and pursue new business opportunities within the assigned territory or market segment. Conduct market research, identify potential clients, understand their requirements, and develop customized sales strategies to promote our client's solutions. Client Engagement: Build professional relationships with C-level executives and key decision-makers within targeted organizations. Work closely with internal teams to address client requirements, resolve issues, support projects, and provide client training where required. Product Knowledge & Expertise: Develop a strong understanding of IT infrastructure solutions, including their features, benefits, and applications. Stay updated on industry trends, emerging technologies, risks, and advancements to effectively communicate the value proposition to clients and prospects. Work closely with the inside sales team to coordinate sales activities, including targeted mailings, telemarketing, order processing, marketing events, and other business development initiatives. Build, develop, and maintain strong client and OEM/technology partner relationships. Drive solution penetration within existing accounts through customer education, account monitoring, portfolio reporting, and ownership of issue resolution. Skill Set Minimum 5+ years of experience working with technology OEMs / IT infrastructure solutions. Any Graduate. Strong experience in corporate and B2B sales, with the ability to manage large enterprises and end customers. Strong account management skills with experience in solution selling and consultative sales. Excellent presentation skills, including PowerPoint. Experience managing the full sales lifecycle, from initial prospecting and engagement through solution development, negotiation, closing, and account development. Proven track record of selling complex technology solutions, including hardware, software, and professional services, to large enterprise customers. Good understanding of networking, communications, storage, virtualization, and IT infrastructure. Experience in consultative solution selling, preferably with an OEM/technology partner ecosystem and a services-led approach. Strong account planning capabilities, with the ability to engage stakeholders at multiple levels within customer organizations. Ability to manage and develop technology partner/OEM relationships. Excellent communication, presentation, organizational, and negotiation skills. Strong opportunity execution and sales pipeline management capabilities.

Account/ Sr. Account Manager – Cloud & Application Modernization (CN-AI) Hyderabad Location: Hyderabad, India Position: Senior Account Manager – CN-AI Experience Required: 5+ years preferred (including 3+ years in relevant technology sales with strong enterprise hunting experience) About the Company: Our client is an enterprise technology solutions and IT services organization specializing in modern infrastructure, cloud-native technologies, cybersecurity, AI, and digital transformation. Its portfolio includes data center infrastructure, networking, cloud platforms, application modernization, automation, professional services, and managed services. The organization works with leading technology OEMs and strategic partners to deliver integrated solutions to enterprise customers. About the Role: We are looking for a commercially driven Senior Account Manager to lead enterprise customer acquisition, develop strategic account opportunities, and drive revenue growth across assigned territories and industry verticals. The role requires independent ownership of the complete enterprise sales cycle, from named-account selection and prospecting to discovery, qualification, solution engagement, commercial negotiations, deal closure, forecasting, and account expansion. The successful candidate should demonstrate strong enterprise hunting capabilities, consultative selling skills, CXO-level engagement, and relevant experience selling cloud-native or application-modernization solutions. Key Responsibilities: Identify and acquire new enterprise customers across assigned territories and strategic industry verticals. Build and execute account strategies covering target markets, customer technology landscapes, stakeholder mapping, and business opportunities. Develop and maintain a qualified sales pipeline of at least 3× the assigned sales quota. Conduct credible first-level discovery around DevOps, DevSecOps, Kubernetes, Platform Engineering, and Application Modernization. Build relationships with CIOs, CTOs, CISOs, and senior leaders across Application, DevOps, Platform, Cloud, and Engineering functions. Lead opportunity progression by coordinating with pre-sales, OEM, and ISV partners for workshops, solution discussions, demonstrations, and proof-of-concept engagements. Own complex enterprise sales opportunities, including qualification, proposals, commercial negotiations, procurement coordination, and deal closure. Manage revenue targets, sales forecasting, pipeline reviews, and CRM discipline. Drive cross-selling, upselling, strategic account development, and wallet-share growth. Develop long-term customer relationships while maintaining a strong focus on net-new customer acquisition. Collaborate with internal teams to ensure effective sales execution and achievement of business objectives. Must-Have Requirements: Bachelor's degree in a relevant discipline; a technical or business qualification is preferred. 5+ years of overall experience preferred in enterprise B2B technology sales, with strong independent sales ownership. Minimum 3 years of relevant experience selling Cloud, DevOps, DevSecOps, Kubernetes, Platform Engineering, Application Modernization, or closely related solutions. Demonstrated success in enterprise hunting, new-logo acquisition, and generating business independently. Experience working with at least two of the following industry verticals: BFSI, Pharma/Life Sciences, and IT/ITeS/GCC/Software, with strength in at least one. Strong experience in consultative selling, strategic account planning, opportunity qualification, and enterprise pipeline development. Proven ability to engage CXO-level stakeholders and manage multiple decision-makers throughout complex sales cycles. Experience coordinating with pre-sales and technology partners to develop solution proposals and progress enterprise opportunities. Strong commercial negotiation, contract closure, revenue forecasting, and CRM management skills. Ability to maintain a qualified pipeline of at least 3× the assigned sales quota. Excellent communication, presentation, stakeholder management, and relationship-building capabilities. Ability to operate independently in a target-driven environment and deliver consistent business growth. Preferred / Added Advantage: Experience handling large enterprise accounts and complex technology sales opportunities. Strong exposure to DevOps, DevSecOps, Kubernetes, Platform Engineering, Cloud-Native technologies, and Application Modernization. Proven record of achieving or exceeding sales quotas. Established relationships with enterprise technology decision-makers. Strong BFSI experience for Mumbai-based opportunities. Strong IT/ITeS/GCC/Software experience for Bengaluru and Hyderabad opportunities. How to Apply: Please send your latest CV along with answers to the below queries to [email protected]: How many years of overall enterprise technology sales experience do you have? How many years of relevant experience do you have selling Cloud, DevOps, DevSecOps, Kubernetes, Platform Engineering, or Application Modernization solutions? Please describe your experience in acquiring new enterprise customers and independently generating business. Which industry verticals have you handled: BFSI, Pharma/Life Sciences, IT/ITeS/GCC/Software? What is your current annual sales quota, and what percentage of the target have you achieved? What is the largest enterprise deal you have closed, and what was your individual contribution? Have you managed CXO-level relationships and complex multi-stakeholder sales cycles? What is your experience in strategic account planning, pipeline management, forecasting, and commercial negotiations? Reason for job change (please specify in detail). What is your Current CTC? What is your justifiable Expected CTC? What is your Notice Period in your current organisation or joining date, if selected? What is your current location, and would you be comfortable working in Hyderabad?

Account/ Sr. Account Manager – Cloud & Application Modernization (CN-AI) Location: Bangalore, India Position: Senior Account Manager – CN-AI Experience Required: 7+ years preferred (including 3+ years in relevant technology sales with strong enterprise hunting experience) About the Company: Our client is an enterprise technology solutions and IT services organization specializing in modern infrastructure, cloud-native technologies, cybersecurity, AI, and digital transformation. Its portfolio includes data center infrastructure, networking, cloud platforms, application modernization, automation, professional services, and managed services. The organization works with leading technology OEMs and strategic partners to deliver integrated solutions to enterprise customers. About the Role: We are looking for a commercially driven Senior Account Manager to lead enterprise customer acquisition, develop strategic account opportunities, and drive revenue growth across assigned territories and industry verticals. The role requires independent ownership of the complete enterprise sales cycle, from named-account selection and prospecting to discovery, qualification, solution engagement, commercial negotiations, deal closure, forecasting, and account expansion. The successful candidate should demonstrate strong enterprise hunting capabilities, consultative selling skills, CXO-level engagement, and relevant experience selling cloud-native or application-modernization solutions. Key Responsibilities: Identify and acquire new enterprise customers across assigned territories and strategic industry verticals. Build and execute account strategies covering target markets, customer technology landscapes, stakeholder mapping, and business opportunities. Develop and maintain a qualified sales pipeline of at least 3× the assigned sales quota. Conduct credible first-level discovery around DevOps, DevSecOps, Kubernetes, Platform Engineering, and Application Modernization. Build relationships with CIOs, CTOs, CISOs, and senior leaders across Application, DevOps, Platform, Cloud, and Engineering functions. Lead opportunity progression by coordinating with pre-sales, OEM, and ISV partners for workshops, solution discussions, demonstrations, and proof-of-concept engagements. Own complex enterprise sales opportunities, including qualification, proposals, commercial negotiations, procurement coordination, and deal closure. Manage revenue targets, sales forecasting, pipeline reviews, and CRM discipline. Drive cross-selling, upselling, strategic account development, and wallet-share growth. Develop long-term customer relationships while maintaining a strong focus on net-new customer acquisition. Collaborate with internal teams to ensure effective sales execution and achievement of business objectives. Must-Have Requirements: Bachelor's degree in a relevant discipline; a technical or business qualification is preferred. 7+ years of overall experience preferred in enterprise B2B technology sales, with strong independent sales ownership. Minimum 3 years of relevant experience selling Cloud, DevOps, DevSecOps, Kubernetes, Platform Engineering, Application Modernization, or closely related solutions. Demonstrated success in enterprise hunting, new-logo acquisition, and generating business independently. Experience working with at least two of the following industry verticals: BFSI, Pharma/Life Sciences, and IT/ITeS/GCC/Software, with strength in at least one. Strong experience in consultative selling, strategic account planning, opportunity qualification, and enterprise pipeline development. Proven ability to engage CXO-level stakeholders and manage multiple decision-makers throughout complex sales cycles. Experience coordinating with pre-sales and technology partners to develop solution proposals and progress enterprise opportunities. Strong commercial negotiation, contract closure, revenue forecasting, and CRM management skills. Ability to maintain a qualified pipeline of at least 3× the assigned sales quota. Excellent communication, presentation, stakeholder management, and relationship-building capabilities. Ability to operate independently in a target-driven environment and deliver consistent business growth. Preferred / Added Advantage: Experience handling large enterprise accounts and complex technology sales opportunities. Strong exposure to DevOps, DevSecOps, Kubernetes, Platform Engineering, Cloud-Native technologies, and Application Modernization. Proven record of achieving or exceeding sales quotas. Established relationships with enterprise technology decision-makers. Strong BFSI experience for Mumbai-based opportunities. Strong IT/ITeS/GCC/Software experience for Bengaluru and Hyderabad opportunities. How to Apply: Please send your latest CV along with answers to the below queries to [email protected]: How many years of overall enterprise technology sales experience do you have? How many years of relevant experience do you have selling Cloud, DevOps, DevSecOps, Kubernetes, Platform Engineering, or Application Modernization solutions? Please describe your experience in acquiring new enterprise customers and independently generating business. Which industry verticals have you handled: BFSI, Pharma/Life Sciences, IT/ITeS/GCC/Software? What is your current annual sales quota, and what percentage of the target have you achieved? What is the largest enterprise deal you have closed, and what was your individual contribution? Have you managed CXO-level relationships and complex multi-stakeholder sales cycles? What is your experience in strategic account planning, pipeline management, forecasting, and commercial negotiations? Reason for job change (please specify in detail). What is your Current CTC? What is your justifiable Expected CTC? What is your Notice Period in your current organisation or joining date, if selected? What is your current location, and would you be comfortable working in Bangalore?

Account/ Sr. Account Manager – Cloud & Application Modernization (CN-AI) Location: Mumbai, India Position: Senior Account Manager – CN-AI Experience Required: 5+ years preferred (including 3+ years in relevant technology sales with strong enterprise hunting experience) About the Company: Our client is an enterprise technology solutions and IT services organization specializing in modern infrastructure, cloud-native technologies, cybersecurity, AI, and digital transformation. Its portfolio includes data center infrastructure, networking, cloud platforms, application modernization, automation, professional services, and managed services. The organization works with leading technology OEMs and strategic partners to deliver integrated solutions to enterprise customers. About the Role: We are looking for a commercially driven Senior Account Manager to lead enterprise customer acquisition, develop strategic account opportunities, and drive revenue growth across assigned territories and industry verticals. The role requires independent ownership of the complete enterprise sales cycle, from named-account selection and prospecting to discovery, qualification, solution engagement, commercial negotiations, deal closure, forecasting, and account expansion. The successful candidate should demonstrate strong enterprise hunting capabilities, consultative selling skills, CXO-level engagement, and relevant experience selling cloud-native or application-modernization solutions. Key Responsibilities: Identify and acquire new enterprise customers across assigned territories and strategic industry verticals. Build and execute account strategies covering target markets, customer technology landscapes, stakeholder mapping, and business opportunities. Develop and maintain a qualified sales pipeline of at least 3× the assigned sales quota. Conduct credible first-level discovery around DevOps, DevSecOps, Kubernetes, Platform Engineering, and Application Modernization. Build relationships with CIOs, CTOs, CISOs, and senior leaders across Application, DevOps, Platform, Cloud, and Engineering functions. Lead opportunity progression by coordinating with pre-sales, OEM, and ISV partners for workshops, solution discussions, demonstrations, and proof-of-concept engagements. Own complex enterprise sales opportunities, including qualification, proposals, commercial negotiations, procurement coordination, and deal closure. Manage revenue targets, sales forecasting, pipeline reviews, and CRM discipline. Drive cross-selling, upselling, strategic account development, and wallet-share growth. Develop long-term customer relationships while maintaining a strong focus on net-new customer acquisition. Collaborate with internal teams to ensure effective sales execution and achievement of business objectives. Must-Have Requirements: Bachelor's degree in a relevant discipline; a technical or business qualification is preferred. 5+ years of overall experience preferred in enterprise B2B technology sales, with strong independent sales ownership. Minimum 3 years of relevant experience selling Cloud, DevOps, DevSecOps, Kubernetes, Platform Engineering, Application Modernization, or closely related solutions. Demonstrated success in enterprise hunting, new-logo acquisition, and generating business independently. Experience working with at least two of the following industry verticals: BFSI, Pharma/Life Sciences, and IT/ITeS/GCC/Software, with strength in at least one. Strong experience in consultative selling, strategic account planning, opportunity qualification, and enterprise pipeline development. Proven ability to engage CXO-level stakeholders and manage multiple decision-makers throughout complex sales cycles. Experience coordinating with pre-sales and technology partners to develop solution proposals and progress enterprise opportunities. Strong commercial negotiation, contract closure, revenue forecasting, and CRM management skills. Ability to maintain a qualified pipeline of at least 3× the assigned sales quota. Excellent communication, presentation, stakeholder management, and relationship-building capabilities. Ability to operate independently in a target-driven environment and deliver consistent business growth. Preferred / Added Advantage: Experience handling large enterprise accounts and complex technology sales opportunities. Strong exposure to DevOps, DevSecOps, Kubernetes, Platform Engineering, Cloud-Native technologies, and Application Modernization. Proven record of achieving or exceeding sales quotas. Established relationships with enterprise technology decision-makers. Strong BFSI experience for Mumbai-based opportunities. Strong IT/ITeS/GCC/Software experience for Bengaluru and Hyderabad opportunities. How to Apply: Please send your latest CV along with answers to the below queries to [email protected]: How many years of overall enterprise technology sales experience do you have? How many years of relevant experience do you have selling Cloud, DevOps, DevSecOps, Kubernetes, Platform Engineering, or Application Modernization solutions? Please describe your experience in acquiring new enterprise customers and independently generating business. Which industry verticals have you handled: BFSI, Pharma/Life Sciences, IT/ITeS/GCC/Software? What is your current annual sales quota, and what percentage of the target have you achieved? What is the largest enterprise deal you have closed, and what was your individual contribution? Have you managed CXO-level relationships and complex multi-stakeholder sales cycles? What is your experience in strategic account planning, pipeline management, forecasting, and commercial negotiations? Reason for job change (please specify in detail). What is your Current CTC? What is your justifiable Expected CTC? What is your Notice Period in your current organisation or joining date, if selected? What is your current location, and would you be comfortable working in Mumbai?

Per Azienda della provincia di Perugia ricerchiamo un/a fullstack developer Requisiti PHP / Laravel (versioni recenti): API, code, autenticazione e permessi, test automatic Angular + TypeScript Python, per il software che gira sui dispositivi Database: PostgreSQL (meglio se con TimescaleDB), MySQL, Redis Linux e Docker: server Linux in cloud (VPS), Docker Compose, Nginx, SSL, DNS Git, con esperienza di CI/CD IoT / industriale: MQTT, Node-RED, Modbus, Raspberry Pi, lavoro con l'hardware sul campo VPN e accesso remoto ai dispositivi: WireGuard, Tailscale/Headscale Backup e disaster recovery: backup cifrati e fuori sede, test di ripristino Sicurezza e monitoraggio dei server Per questa posizione non è previsto smart working RAL: 30-35.000€

· Experience - 18+ · Location - Bangalore/ Pune/Hyderabad/Chennai · Own offshore delivery for a ~$30M+ UK & Ireland portfolio, accountable for revenue realization, gross margin, productivity, delivery quality and client outcomes across the account set. · Bring a delivery-first mindset with genuine hands-on credibility — a background in software development and large transformation programs, not just program governance. · Run the portfolio entrepreneurially: spot growth and efficiency opportunities inside accounts, move fast on them, and treat the offshore centre as a business to be built rather than a cost centre to be administered. · Put Data and AI at the centre of how delivery is run — AI-assisted engineering, automation of run and support work, and data-driven visibility into effort, quality and throughput, with a default bias toward automating before adding headcount. · Partner tightly with onsite delivery leaders, account managers and sales — acting as one team on client commitments, pursuits, solutioning and estimation, with no offshore-onshore divide. · Drive the operational levers relentlessly: pyramid and span optimization, utilization, non-billable control, effort-to-outcome conversion and margin expansion quarter on quarter. · Make people and talent a first-order priority — hiring, skilling in Data/AI and modern engineering, retention of critical talent, and building a visible leadership bench below. · Be credible and confident in front of UK & Ireland clients, comfortable owning reviews, escalations and transformation conversations directly with senior stakeholders. · Bring the energy and hunger of a young leader with the maturity to hold a $50M portfolio

About the role We are hiring a Program Manager to own end-to-end delivery of large, complex Data & AI programs for enterprise customers, with a focus on US telecom accounts. You will lead a team of about 30, run large-scale migration programs onto the Databricks platform, and manage data and AI solutions around telecom billing and invoicing. This is a customer-facing leadership role. You will be the primary point of contact for senior customer stakeholders and will steer delivery across a multi-party ecosystem of customer IT, business teams, product vendors and partners. Key responsibilities Program delivery • Own scope, schedule, budget, quality and risk for multi-workstream Data & AI programs of enterprise scale. • Plan and run large-scale migrations from legacy data platforms (on-prem warehouses, Hadoop, legacy ETL) to the Databricks Lakehouse, covering assessment, wave planning, code conversion, data validation, cutover, reconciliation and legacy decommissioning. • Set up program governance: steering committees, RAID logs, status reporting, change control and escalation paths. • Track delivery health with clear metrics (milestones, burn, defects, SLAs) and act early on slippage. Telecom billing and invoicing • Lead data and AI initiatives across the billing lifecycle: usage/rating data, invoice generation, revenue assurance, dispute and adjustment analytics. • Translate billing and invoicing business processes into data requirements, data models and reconciliation controls. • Ensure data accuracy and auditability for financially sensitive billing data. Customer management • Act as the primary delivery contact for US customer leadership (Director, VP and CXO level). • Manage a complex ecosystem of customer IT and business teams, third-party vendors, platform partners and other SIs. • Run business reviews (weekly, monthly, QBR), manage expectations and handle escalations with composure. • Spot account growth opportunities and support proposals, SOWs and change requests. People leadership • Lead a team of about 30 across data engineering, ML, architecture, QA and analysis, working across US and India time zones. • Drive hiring, onboarding, allocation, performance and career growth for the team. • Build a delivery culture of ownership, quality and clear communication. Must-have qualifications • 12–18 years in IT services or product delivery, with 5+ years managing large Data & AI programs end to end. • Proven delivery of large, complex, enterprise-grade data programs (multi-workstream, multi-million-dollar, high visibility). • Has led at least one large-scale, enterprise migration to the Databricks platform end to end (multi-TB to PB data, hundreds of pipelines, phased cutover with parallel runs). • Domain experience in telecom billing and invoicing processes (rating, invoicing, revenue assurance, billing data reconciliation). • Has led teams of 25–35 people, including onsite–offshore delivery models. • Has managed complex customer ecosystems with multiple vendors and stakeholders, preferably for US customers. • Excellent articulation and communication, written and verbal; confident presenting to senior customer leadership. • Sound grasp of modern data architecture: lakehouse, ETL/ELT, data governance, cloud platforms (AWS, Azure or GCP). • Working knowledge of AI/ML and GenAI delivery (MLOps, model deployment, use-case scoping). • Strong command of delivery frameworks (Agile/Scrum, SAFe or hybrid) and program financials. • Bachelor's degree in Engineering or Computer Science; MBA a plus. Technology skills The candidate need not code daily, but must be able to review designs, challenge estimates and guide architects on the areas below. Area Skills expected Databricks platform Lakehouse architecture, Delta Lake, Unity Catalog, Databricks SQL and SQL Warehouses, Workflows/Jobs, Delta Live Tables, Photon, cluster and cost management Migration sources Teradata, Oracle, Netezza, SQL Server, Hadoop/Cloudera (Hive, Spark), Informatica, DataStage, SSIS, SAS Migration approach Discovery and inventory, lift-and-shift vs re-engineer decisions, SQL/ETL code conversion, data validation and reconciliation, parallel runs, cutover and rollback planning Data engineering Apache Spark (PySpark, Spark SQL), batch and streaming (Structured Streaming, Kafka, Auto Loader), medallion architecture Governance and security Unity Catalog access control, data lineage, data quality frameworks, PII handling for billing and customer data AI/ML on Databricks MLflow, Feature Store, Model Serving, Mosaic AI / GenAI use cases Cloud Databricks on AWS, Azure or GCP; object storage, networking and IAM basics DevOps and FinOps CI/CD with Databricks Asset Bundles, Git, Terraform; DBU cost monitoring and optimisation Certifications (preferred) Databricks Certified Data Engineer (Associate/Professional) or Databricks Lakehouse Fundamentals Good to have • Certifications: PMP, PgMP, SAFe (RTE/SPC), or Databricks / cloud certifications. • Exposure to telecom BSS/OSS stacks and billing platforms (e.g., Amdocs, Netcracker, Ericsson, CSG). • Experience with Databricks migration accelerators and code-conversion tools (e.g., Lakebridge / BladeBridge or partner-built converters). • Prior onsite stint or extensive travel experience with US customers. • Experience in pre-sales, solutioning or account mining for data programs.

Technical Support Team Leader Department: Technical Support / Operations Employment Type: Full-time Location: Remote / India Experience: 3–5+ years in Technical Support / System Administration Shift: Rotational shifts, including weekends as required About Us We are a cloud infrastructure and hosting company providing reliable VPS, dedicated servers, and related infrastructure services to customers globally. We operate a fast-paced technical support environment where customer experience, uptime, response time, and technical ownership matter. Job Role & Responsibilities Team Leadership Lead and supervise the Technical Support/L1 support team. Allocate tickets, tasks, and shifts effectively. Monitor team performance, productivity, response times, and ticket quality. Ensure proper shift handovers and continuity between teams. Conduct regular one-to-one and performance reviews with team members. Identify knowledge gaps and arrange training/coaching accordingly. Maintain discipline and accountability within the team. Act as the first level of management escalation for technical and customer-support issues. Technical Escalation & Troubleshooting Handle escalated technical issues that cannot be resolved by L1 engineers. Troubleshoot Linux and Windows VPS/server-related issues. Diagnose issues involving: CPU, RAM and disk utilization Disk I/O and storage Network connectivity IP configuration DNS RDP/SSH connectivity Firewall and port-related issues Server performance OS-level issues Service failures Boot/recovery issues Virtual machine problems Investigate recurring technical issues and identify their root causes. Coordinate with senior system administrators, infrastructure engineers, and management for higher-level escalations. Virtualization & Cloud Infrastructure Working knowledge of virtualization environments is required. The candidate should be comfortable working with platforms such as: Virtualizor Proxmox KVM-based virtualization VPS provisioning and management VM migrations OS templates VM resource allocation Storage and disk management Network configuration Experience with other virtualization/cloud platforms will be an advantage. Customer Support Ensure customers receive accurate, professional, and timely technical assistance. Review escalated customer tickets before resolution where required. Ensure engineers do not provide technically incorrect or incomplete solutions. Handle difficult or high-priority customer situations professionally. Maintain a strong focus on customer satisfaction without compromising technical accuracy or company policies. Identify recurring customer issues and recommend improvements to products, documentation, or internal processes. Ticket & SLA Management Monitor the support queue and ensure tickets are handled within defined SLAs. Track pending, overdue, and escalated tickets. Ensure no customer issue remains unattended due to poor handover or lack of ownership. Review ticket responses for technical accuracy and communication quality. Maintain proper ticket documentation. Ensure engineers follow defined escalation procedures. Process & SOP Development Create, improve, and maintain technical support SOPs. Build troubleshooting checklists and internal knowledge-base documentation. Identify repetitive tasks that can be standardized or automated. Establish clear escalation procedures. Continuously improve support workflows and operational efficiency. Incident Management Take ownership of major customer-impacting incidents when escalated. Coordinate with relevant technical teams during outages or infrastructure incidents. Maintain clear communication during incidents. Prepare incident summaries and root-cause reports where required. Identify preventive measures to reduce recurrence. Reporting & Performance Management Prepare and maintain reports covering: Ticket volume First response time Resolution time SLA compliance Escalation volume Pending tickets Reopened tickets Customer complaints Team productivity Recurring technical issues Provide regular operational updates to management. Specific Expertise Required Required Technical Skills Must Have: 3–5+ years of experience in technical support, system administration, hosting, cloud infrastructure, or a similar environment. Strong Linux troubleshooting skills. Good working knowledge of Windows Server. Strong understanding of networking fundamentals: TCP/IP DNS DHCP Routing Ports Firewalls IPv4/IPv6 Experience troubleshooting VPS/server environments. Understanding of virtualization concepts. Experience with Virtualizor, Proxmox, VMware, SolusVM, or similar platforms. Good understanding of server hardware and resources. Strong troubleshooting and root-cause analysis skills. Experience working with ticketing/support systems. Ability to read logs and diagnose issues independently. Good written and verbal communication skills. Good to Have: Experience in a hosting/cloud infrastructure company. Experience with KVM. Experience with WHMCS. Knowledge of cPanel/WHM. Basic Bash/shell scripting. Knowledge of RAID and storage systems. Experience with dedicated servers. Basic understanding of virtualization networking. Experience with monitoring systems. Experience handling infrastructure incidents. Experience managing a technical support team. Leadership Requirements We are looking for someone who can lead by example. You should be able to: Take ownership instead of simply forwarding problems. Make decisions independently. Coach junior engineers rather than solving every problem yourself. Hold team members accountable for their work. Identify poor performance early. Maintain operational discipline. Communicate clearly with both technical and non-technical stakeholders. Remain calm during outages and high-pressure situations. Prioritize customer-impacting issues appropriately. Build a culture of documentation and ownership. What We Expect From You A Team Leader is expected to be hands-on. You should not be someone who simply says: "This is an L2 issue, escalate it." Instead, you should be able to understand the issue, investigate it, guide the engineer, and determine the appropriate next step. You will be expected to: Own → Investigate → Troubleshoot → Guide → Escalate → Document → Prevent recurrence Key Performance Indicators (KPIs) Your performance will be evaluated based on: SLA compliance Team response and resolution times Ticket backlog Escalation handling Technical accuracy Customer satisfaction Team productivity Quality of ticket documentation Reduction in recurring issues SOP and knowledge-base improvements Team training and development Overall operational discipline Ideal Candidate The ideal candidate is someone who has grown from a strong technical

Technical Integration Consultant – LATAM 📍 México | Modelo híbrido – 3 días onsite ¿Te interesa la tecnología, las integraciones y trabajar directamente con clientes para convertir necesidades de negocio en soluciones técnicas? Estamos buscando un Technical Integration Consultant para apoyar la implementación y adopción de soluciones en LATAM. Buscamos profesionales con 3 a 5 años de experiencia en posiciones como: 🔹 Technical Consultant 🔹 Solutions Engineer 🔹 Implementation Consultant 🔹 Integration Consultant 🔹 Solution Architect 🔹 Technical Presales / Sales Engineer 🔹 SaaS Implementation Specialist 🔹 Technical Customer Success ⭐ ¿Qué buscamos especialmente? Valoramos mucho candidatos que hayan trabajado en empresas SaaS, sin importar el sector. Puede ser experiencia en: • ERP / Enterprise Software • CRM • eCommerce • FinTech • HRTech • Supply Chain / Logistics • Cybersecurity • Cloud Software • AI & Automation • Data & Analytics • B2B SaaS 🛠️ ¿Qué harás? • Participar en sesiones de discovery con clientes. • Entender requerimientos de negocio y convertirlos en requerimientos técnicos. • Diseñar y recomendar soluciones de integración. • Trabajar con APIs, sistemas empresariales y plataformas SaaS. • Acompañar implementaciones end-to-end hasta el go-live. • Identificar dependencias, riesgos y posibles technical blockers. • Coordinar con equipos de Engineering, Product, Platform, Sales y Customer Success. • Resolver y dar seguimiento a retos técnicos durante la implementación. • Promover buenas prácticas de integración y adopción de la plataforma. 🔧 Conocimientos deseables REST APIs | JSON | Webhooks | ERP Integrations | eCommerce | Middleware | iPaaS | Cloud Platforms | SaaS | AI Integrations | MCP 🌎 Lo que encontrarás Una posición con exposición regional LATAM, interacción directa con clientes y colaboración con equipos técnicos globales. Buscamos a alguien que disfrute estar en la intersección entre tecnología, negocio y cliente, y que quiera seguir desarrollándose en el mundo de Solution Architecture, Integration y SaaS.

Integrations Advisor – LATAM Hybrid Are you passionate about technology, customer growth, digital transformation, and business development? We are looking for an Integrations Advisor LATAM to help organizations across Latin America identify, prioritize, and implement technology integration strategies that enable business growth. In this role, you will work at the intersection of Customer Success, Solution Consulting, Platform Adoption, and Digital Transformation, partnering with customers and internal teams to turn business needs into scalable technology solutions. 🔹 What will you do? Lead customer discovery and advisory sessions to understand business objectives, purchasing processes, automation opportunities, and integration needs. Recommend integration approaches aligned with customer business goals. Build trusted relationships with strategic customers and executive stakeholders. Identify and qualify high-value integration opportunities. Analyze customer revenue, digital adoption, and business potential using data and analytics. Manage and maintain the LATAM growth pipeline, ensuring clear ownership, follow-up, and next actions. Drive adoption of APIs, ETO, Integration Hub, MCP, and other emerging connectivity solutions. Support customers through onboarding and accelerate time-to-value. Collaborate with Sales, Customer Success, Marketing, Operations, Engineering, and regional teams. Identify and remove execution blockers while promoting scalable processes and best practices across LATAM. 🔹 What are we looking for? Bachelor's degree in Business, Engineering, Information Technology, or a related field. 3+ years of experience in areas such as: Customer Success Solution Consulting Technology Sales Digital Commerce Platform Enablement Business Development Strong communication and presentation skills. Experience conducting customer-facing workshops or discovery sessions. Ability to interact confidently with executive-level stakeholders. Strong analytical and business-oriented mindset. Excellent project coordination and stakeholder management skills. Advanced English. Native or advanced Spanish. Portuguese is a plus. 🔹 Valuable experience Experience with one or more of the following will be highly valued: • APIs & integrations • eCommerce • ERP integrations • B2B Digital Commerce • Technology Distribution • Customer Success • Platform Adoption • Solution Consulting • CRM / Microsoft Lists / Power BI / Looker • Cloud Marketplaces 🌎 Why join? This is an opportunity to work on a regional LATAM initiative focused on digital transformation, customer connectivity, automation, and platform growth. You will work with regional and global stakeholders and have the opportunity to influence how customers across Latin America adopt technology and build scalable digital capabilities. If you combine strong customer-facing skills with business acumen and technology understanding, we’d love to hear from you.