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Customer Experience Manager - Luxury Retail - Dubai
SalaryAED 25K - AED 30K + BonusLocationUnited Arab Emirates, DubaiIndustryFMCG, Retail & E-CommerceJob Description
- Creating Amazing Customer Experience. Lead your team to provide customers with meaningful in-store experiences that build brand loyalty. Use company tools and data to measure KPIs and propose action plans to elevate customer experience.
- Managing Day-to-Day Store Operations. Drive operational initiatives and ensure profitability and efficiency of your store. Ensure the store represents our brand and culture, using our policies, values, and best practices as your guide.
- Developing Sales and Budget Strategies. Manage the P&L for your store. Maximize sales and profitability by identifying, analysing, and forecasting sales or issues.
- Enhancing Our Culture. Maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition. You’ll also monitor KPIs and help attract, recruit, and develop store talent.
- You have previous retail management experience of 7 years including 3 years in the beauty industry simultaneously managing beauty & cosmetic, ideally multi-brands, department stores or house of brand
- You have previous retail management experience of 2-3 years leading a team of 40 to 60 members
- You’re passionate about excellent client service and experiential retail
- You have excellent organizational, analytical, and business management skills
- You’re a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed
- You have an ability for attracting, identifying, and inspiring talented employees
- You have strong emotional intelligence, communication skills, and the ability to influence team members at all levels
- You enjoy a schedule that includes working weekends, before/after store hours, evenings, and public holiday
- You have a bachelor’s degree
- You are proficient in English, Arabic and French proficiency is a plus!