1. Operations Management

• Lead and manage multi-site engineering operations covering production equipment maintenance, utilities, and facility engineering services.
• Ensure maximum uptime, reliability, and efficiency of production equipment and plant utilities.
• Develop and implement preventive and predictive maintenance programs.
• Monitor operational performance through KPIs, SLAs, and service level metrics.
• Drive operational excellence through standard operating procedures (SOPs) and best practices.

2. Client Relationship Management

• Act as the primary operational interface with key clients.
• Conduct regular client review meetings and performance reporting.
• Ensure delivery in line with contractual obligations and service level agreements.
• Identify opportunities for service expansion and value-added solutions.

3. Maintenance & Engineering Services

Oversee operations related to:

• Production equipment maintenance (mechanical, electrical, instrumentation).
• Utilities management including HVAC, compressors, boilers, chillers, water treatment, power systems, and DG systems.
• Facility technical services including electrical distribution, BMS, and critical infrastructure.
• Implementation of CMMS/EAM systems for maintenance planning and reporting.

4. Team Leadership & Workforce Management

• Lead large teams of engineers, supervisors, and technicians across multiple locations.
• Develop skill development and technical training programs.
• Ensure proper manpower planning, deployment, and productivity improvement.
• Build a culture of safety, accountability, and continuous improvement.

5. Financial & Commercial Management

• Manage P&L for operations, including budgeting and cost control.
• Optimize operational costs while maintaining service quality.
• Ensure effective vendor management and procurement control.
• Support the business development team with technical input for new bids and proposals.

6. Safety, Compliance & Risk Management

• Ensure strict compliance with EHS standards, statutory regulations, and company policies.
• Lead safety initiatives and drive zero-incident culture.
• Ensure compliance with industry standards and audits.

7. Continuous Improvement & Innovation

• Implement Lean, TPM, Six Sigma, and reliability engineering practices.
• Introduce digital solutions, predictive maintenance, and automation tools.
• Drive productivity improvements and operational transformation initiatives.

Key Performance Indicators (KPIs)

• Equipment uptime and reliability
• Maintenance cost optimization
• Client satisfaction and retention
• SLA/KPI compliance
• Safety performance (incident-free operations)
• Operational efficiency and productivity improvements

Qualifications

• Bachelor’s degree in Mechanical / Electrical / Industrial Engineering.
• MBA or advanced management qualification preferred.

Experience

• 15–20 years of experience in engineering services, plant maintenance, or technical facility management.
• Proven experience managing large-scale operations across multiple sites.
• Strong exposure to manufacturing plants, industrial utilities, and maintenance management systems.