Summary role description:
Hiring for a LMS Analyst / SME for the Global Competency Centre of a global logistics leader for Application management.
Company description:
Our client is a globally recognized leader in logistics, freight forwarding, and supply chain solutions, with a strong presence across international markets and a reputation for delivering reliable, customer-focused services. The organization combines deep industry expertise with a collaborative, people-centric culture that values innovation, continuous learning, and operational excellence. As part of its continued global growth, it is expanding its presence in India through a Global Capability Centre (GCC) that will serve as a strategic hub for supporting global operations, enhancing service delivery, and driving business efficiency across the organization.
Role details:
· Title / Designation: Learning Technology & Operations Analyst
· Location: Gurugram (Hybrid)
· Role Type: Individual Contributor
Role & responsibilities:
· Administer and support learning platforms such as Workday Learning, Docebo, SharePoint, and related systems.
· Troubleshoot user issues, manage system updates, perform testing, and ensure smooth platform operations.
· Support system integrations, data validation, maintenance, enhancements, and implementation of learning technologies.
· Generate and maintain recurring and ad hoc reports, dashboards, and learning metrics.
· Manage learning content, digital assets, and resources within learning platforms and knowledge repositories.
· Develop and maintain e-learning materials, and AI-assisted learning content using authoring tools and digital learning technologies.
· Support onboarding, compliance training, employee development programs, and global learning initiativ
Manage support tickets, respond to user inquiries, maintain SOPs and process documentation, and assist with automation and operational improvement projects.
Candidate requirements:
· 5- 10yrs of Experience in LMS platform like workday, Docebo.
· Strong technical aptitude with the ability to quickly learn and adapt to new systems, applications, technologies, and business processes.
· Proven problem-solving and troubleshooting skills, with the ability to identify root causes and resolve issues independently.
· Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Teams, and SharePoint.
· Comfortable working with data, reporting, digital content, and technology platforms.
· Excellent organizational skills with strong attention to detail and accuracy.
· Ability to manage multiple priorities and meet deadlines in a fast-paced, global environment.
· Strong written and verbal communication skills, with the ability to collaborate effectively across teams and regions.
· Customer-focused mindset with the ability to support employees and stakeholders across multiple time zones.
· Self-motivated, proactive, and eager to learn, grow, and take ownership of responsibilities.
Selection Process:
· Two technical rounds
· One HR round
Recruiter Details:
·
[email protected]