Claims Specialist

ABOUT THE CLIENT:A leading specialist non-life insurance UMA based in Johannesburg is looking for a Claims Specialist with a minimum of 5 years claims handling/adjustment experience. The incumbent will be responsible for attending to the adjustment and management of claims with the aim of minimising the losses due to the company and approving only those claims that are valid under the Policy. DESIRED EXPERIENCE & QUALIFICATION:• Minimum Degree or NQF Level 4• RE5 preferred (or willing to obtain as soon as possible after appointment)• Minimum 5 years claims handling/ adjustment experience• Proven experience in handling of large loss claims, especially cases valued over R1,000,000.00 in Property/ Business Interruption claims• Relevant experience of managing service providers, negotiation, and face to face meetings with stake holders• Sound knowledge, experience and understanding of short-term insurance• General Claims Handling skills• Applications of claims technical guidelines• Basic insight into company strategies and business plans• Clear understanding of Financial Services compliance framework• Sound knowledge of Sapphires organizational structure• In-depth knowledge and understanding of relevant company policies, processes and procedures OTHER REQUIREMENTS:• Accuracy• Attention to detail• Customer service orientation (including assertiveness)• Oral and written communication• Planning and organizing• Problem solving• Self-awareness• Teamwork• Work standards• Guiding Principals TECHNICAL SKILLS:• Computer and system skills• Administrative skills• Telephone skills• Communication skills• Negotiation KEY TASKS & ACCOUNTABILITIES: -Effective processing of claims:• Prioritise daily activities to enable processing and maintenance of all claims within mandate• Check the accuracy of registered claims cover, details and add claimant details timeously• Confirm estimate is accurate, deducting excess to work out estimate of claim through investigating policy cover• Manage Aggregates where applicable• Complete fraud list and identify claims that require further fraud verification• Ensure communication is accurate and timeous to relevant broker and loss adjusters as well as lawyers if applicable• Liaise with stakeholders to gather and ensure accuracy of information• Ensure applicable claims recoveries are completed• Deal with and ensure resolution of queries on an on-going basis• Obtain necessary documents/assessors report and make amendments to estimates ensuring authorization within policy cover• Attend weekly claims meeting and provide update on allocated claims portfolios• Load or approve payments on relevant system, ensuring accuracy of banking details, invoice number, VAT numbers, class allocation, client release, etc• Ensure letters are forwarded to brokers demonstrating breakdown of payments• Ensure accurate codes are allocated to payment of claims to minimize leakage• Review all open files on a quarterly basis by assessing check reports and claims not processed report (Estimate Review)• Ensure all FAC notifications are sent out for claims submitted and once payments are done recoveries are obtained from reinsurers within 90 days Effective customer focus and service:• Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities• Communicate with stakeholders daily to inform of progress of claims and claim policy and procedure• Deal with and resolve any queries relevant to area; if unable to resolve, escalate to manager for resolution• Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence• Adhere to internal policies, processes, and procedures Effective adherence to company claims policy, standards, and SLA:• Always ensure adherence to all company policies• Ensure adherence to negotiated flexi hours• Maintain dress code, behaviour, and absenteeism

ABOUT THE ROLE:A well-established and reputable insurance broker based in Johannesburg is looking for a corporate non-life insurance professional who is experienced in providing an effective insurance broking and portfolio management service to a range of corporate clients. With support of Technical Brokers and Claims Technicians, your knowledge and expertise, your efforts would contribute towards strengthening and growing the brand to further heights. ABOUT THE COMPANY:You will be joining a dynamic and growing insurance brokerage delivering tailored insurance and risk solutions to corporate and commercial clients. With an experienced leadership team, the business combines deep technical expertise with a personal, relationship-driven approach. As it continues to expand its corporate presence, this role offers an experienced professional the opportunity to contribute to business growth, work across complex and specialist risks, and help advance strategic priorities. Potential career progression includes heading up a team and joining the management committee, making this an attractive opportunity for a professional seeking both impact and longer-term leadership prospects. KEY OBJECTIVES:Financial Management:• Budget - meets or exceeds organic and new business budget• Ensures invoices are raised correctly and within the given timeframe• Ensures premiums are collected within the given timeframes Business Development:• New business opportunities - canvasses new potential clients and actively develops customer client-base• New business proposals - obtains and finalises quotes and terms with underwriters, compiles and presents new business presentation to clients• Cross-selling opportunities - maximises opportunities where possible• Specifically focus on creating opportunities within the renewable energy sector and other specialist classes of insurance. Relationships:• Clients – Liaise, meet, develop and strengthen relationships with clients• Insurers – develop, strengthen and maintain relationships with the insurance market• Colleagues - develops and maintains relationships with colleagues Compliance:• Service Level Agreement - ensures these are in place where broking income exceeds R200 000 Excluding VAT per annum• Brand management, alignment and awareness• Adherence to HFS Business Risk Solutions Minimum Operating Standards• Statutory and Company Regulations - complies with all statutory and company regulations to protect clients and the businesses interests People, Learning & Growth:• Market place, product and regulatory knowledge - acquire and maintain competence levels as appropriate to the role and ensure direct reports are similarly equipped• Ability to manage own performance in order to meet deadlines, targets and client expectations• Actively transfer skills and knowledge by mentoring, coaching and training COMPETENCIES:Technical broking:• Clear understanding of the renewal cycle• Ensure that the renewal cycle is commenced within specified timelines• Assist Technical Broker in collating the renewal information and declaration document• Prepare and present the Pre Renewal Presentation to the client• Prepare and present the Renewal Presentation to the client• Prepare and send the Executive Summary to the client.• Ensure policy documentation is provided to the client within the FSCA timelines• Arrange meetings with clients in line with agreed servicing plan• Arrange underwriting surveys and regularly follow up on risk improvement requirements and recommendations• Strengthen internal communication between underwriting and claims teams• Strengthen relationship with clients through entertainment avenues• Meet and negotiate contentious claims and policy coverage with insurers• Manage credit control and be proactive in following up on outstanding premiums Technical claims:• Claims process - knowledge and understanding• Arrange regular internal meetings with Claims Technicians to stay abreast of outstanding claims• Possess knowledge and an understanding of complex product features, benefits, exclusions, warranties• Assist Claims Technicians with complex and contentious claims which requires a depth of technical knowledge of the policy cover• Provide clients with monthly claims reports and arrange claims meeting with clients as per servicing plan Other:• Conversant with all classes of risk• Understanding of applicable policy wordings• Knowledge of the local and international market• Finance skills - able to read an income statement• Knowledge and understanding of the Legislative environment that governs our industry• Specialist classes of insurance - knowledge and understanding• Computer skills – MS Office Behavioural:• Managing others: Technical credibility, problem-solving, accountability, responsibility, decisiveness, delegation, supporting• Managing self: self-motivation, ability to effectively manage time and work under pressure to meet deadlines, good communication

Azienda leader a livello europeo nello sviluppo di soluzioni digitali e piattaforme connesse per la raccolta e l'elaborazione di dati in tempo reale, ricerca un: Fullstack Software Engineer Sede di lavoro: Emilia-Romagna (modalità ibrida) La risorsa, inserita all’interno dell’area applicativa dedicata a soluzioni tecnologiche ad alta complessità, contribuirà all’evoluzione e alla manutenzione di una piattaforma enterprise, supportando lo sviluppo di nuove funzionalità richieste dagli stakeholder interni. Attività principali: Analisi tecnica, progettazione e sviluppo di soluzioni software backend e frontend in ambiente Java/J2EE e architetture a microservizi; Sviluppo di nuove funzionalità e attività di bug fixing tramite strumenti di issue tracking; Collaborazione con altri team IT per integrazioni applicative, configurazione e adattamento dei sistemi; Supporto nelle attività di analisi tecnica, valutazione di fattibilità, stima e pianificazione degli sviluppi; Esecuzione di test di integrazione e supporto alle fasi di rilascio, con relativa documentazione tecnica. Requisiti: Laurea Magistrale in Informatica o Ingegneria Informatica con brillante percorso accademico; Esperienza di 3-5 anni nello sviluppo Java/J2EE su applicazioni complesse, sia frontend che backend, in contesti a microservizi; Conoscenza di architetture enterprise complesse; Esperienza con: Java/J2EE, Angular, TypeScript/JavaScript, Maven, Git, API REST, JUnit, Spring Framework. Il candidato/a in possesso delle competenze e delle esperienze richieste sarà inserito/a con rapporto di lavoro a tempo indeterminato ai sensi del CCNL Commercio e modalità di lavoro ibride (sede/remote working) alle seguenti condizioni contrattuali: Retribuzione Annua Lorda: da €. 40.000 a €. 50.000, Bonus Individuale e Premio Aziendale VariabileIntegrazione a carico azienda per Copertura Sanitaria Contrattuale (Fondo Est)Buoni Pasto

Job Overview:Our client is an international non-life insurance brokerage currently undertaking a significant growth and expansion strategy across South Africa, broader Africa and selected global markets. They are seeking a well-experienced corporate/specialty insurance professional with a proven ability to originate business, build strategic relationships and develop specialist insurance portfolios within corporate and commercial markets. The successful individual will combine strong business development capability with credible technical insurance expertise gained within specialist and/or commercial insurance environments. While technical insurance knowledge is important, the primary focus of this role is the ability to identify opportunities, build relationships, secure new business and contribute to the growth of specialist insurance practices. Candidates may come from a variety of specialist or a variation of below insurance disciplines and are not required to be limited to a single product line. Relevant experience may include exposure to:* Aviation Insurance* Trade Credit Insurance* Specie Insurance* Marine Insurance* Engineering Insurance* Financial Lines* Corporate & Commercial Risks* Other Specialty Insurance Classes Key ResponsibilitiesBusiness Development & Origination:• Identify, pursue and secure new business opportunities across South Africa and/or broader African markets.• Build and maintain a strong pipeline of prospective corporate and specialist insurance clients.• Develop strategic relationships with CEOs, CFOs, Risk Managers, Business Owners and other senior decisionmakers.• Leverage existing networks and market relationships to create commercial opportunities.• Lead prospecting initiatives through networking, referrals, market intelligence and strategic relationship development.• Meet or exceed agreed revenue and new business targets.• Actively contribute to the growth of specialist insurance portfolios and business units. Client Advisory & Solution Development:• Understand client risk exposures and commercial objectives.• Develop tailored insurance and risk management solutions.• Provide strategic advice on insurance programme design, coverage optimisation and risk transfer solutions.• Engage credibly with clients and insurers on complex insurance matters.• Support the placement and structuring of insurance programmes where required. Market & Insurer Relationship Management:• Maintain strong relationships with insurers, underwriters, reinsurers and key market stakeholders.• Monitor market developments, emerging risks and industry trends.• Identify opportunities to leverage local, regional and international insurance market capacity.• Act as a trusted market representative for both clients and insurer partners. Account Development & Relationship Management:• Support the ongoing development and retention of key client relationships.• Conduct strategic client engagement and review meetings.• Identify opportunities for portfolio growth and cross-selling initiatives.• Ensure a high-quality client experience through proactive relationship management. Leadership & Practice Development:• Contribute to the development and expansion of specialist insurance capabilities.• Support strategic growth initiatives across South Africa and broader African markets.• Share market insight and industry expertise with colleagues and stakeholders.• Assist in building sustainable, scalable specialist insurance practices over time. Experience, Qualifications, Skills & Competencies:• Significant experience within insurance broking, specialty insurance, corporate insurance advisory or related environments.• Demonstrated success in business development, client acquisition and revenue generation.• Strong commercial acumen and entrepreneurial thinking.• Proven ability to originate and win new business – especially at senior executive level.• Experience managing relationships with corporate, multinational and specialist insurance clients.• Exposure to one or more specialty insurance classes, with the ability to apply technical knowledge in a commercially focused environment.• Experience structuring, placing or advising on insurance programmes would be advantageous.• Strong relationships across insurers, underwriters, brokers, corporates and industry stakeholders.• Experience operating within South African and/or African insurance markets.• Relevant insurance qualifications and professional certifications advantageous but not essential. What will differenciate you:Candidates who are most likely to succeed will typically possess a combination of:• Strong market reputation.• Established industry network.• Demonstrated origination capability.• Executive-level relationship management skills.• Technical credibility within one or more specialist insurance disciplines.• Commercially driven and entrepreneurial mindset.• Ability to translate technical expertise into revenue-generating opportunities and long-term client relationships. What makes this opportunity attractiveOpportunity to Build Rather Than Maintain:• This is not a traditional broking role focused solely on servicing an inherited portfolio.• The successful individual will play an active role in expanding specialist insurance capabilities, developing new business and helping shape future growth strategy. Entrepreneurial Growth Environment:• The business is investing significantly in the growth of its insurance division and is actively expanding across multiple specialist insurance sectors.• This creates a unique opportunity to contribute directly to business growth and market expansion. Visibility and Influence:• The successful candidate will have the opportunity to make a visible impact within a growing business, working closely with senior leadership and contributing to strategic decision-making. Regional and International Exposure:• The organisation operates across multiple geographies, providing exposure to South African, African and selected international markets.• This creates opportunities to work with a diverse range of clients, industries and insurance markets. Opportunity to Build Specialist Practices:• Professionals who enjoy building, developing and expanding specialist business areas will find significant opportunity within this environment.• There is genuine scope to help shape future product lines, market strategies and growth initiatives. Career Growth Potential:• As the business continues to expand, opportunities may arise for broader leadership, regional management and specialist practice leadership responsibilities. Strong Commercial Focus:• This environment rewards relationship building, business development and commercial impact.• Professionals who enjoy creating opportunities, building networks and influencing growth are likely to thrive.

About the Role:A leading insurer in Johannesburg is looking for a Senior Underwriter with a minimum of 12 years non-life underwriting experience across commercial, and/or specialist classes, with strong exposure to Corporate Property, and other complex commercial risks. The incumbent will provide technical challenge and support in relation to underwriting, product development, policy wordings, pricing and structures, facultative and treaty reinsurance, mandate exceptions, complex risks and underwriting governance. The purpose of the role is to provide independent senior technical underwriting oversight across the company’s Partner portfolio, ensuring that business written by company’s Partners is technically sound, profitable, within agreed underwriting mandates, company’s insurance licence, approved product parameters and available reinsurance arrangements. Minimum requirements:• Minimum 12 years non-life underwriting experience across commercial, and/or specialist classes, with strong exposure to Property, and other complex commercial risks.• At least 5 years’ corporate, complex-risk, specialist or insurer-side technical underwriting experience.• Sound technical understanding of large and complex claims and the interaction between policy coverage and reinsurance.• Strong working knowledge of commercial, corporate and specialist policy wordings across relevant classes.• Strong practical experience in facultative reinsurance placements and/or technical review of facultative reinsurance arrangements.• Proven ability to interpret and apply treaty reinsurance terms, exclusions, limits, capacity and special acceptance requirements.• FAIS compliant.• Relevant 3 years post matric qualification or Insurance Institute qualification (AIISA). The following would be advantageous:• Sound knowledge of applicable insurance legislation and regulation, including FAIS, PPR, and the Insurance Act.• Knowledge of insurer operations and control functions.• Experience in delegated underwriting authority, UMA or binder-holder oversight.• Working Knowledge of Alternative Risk Transfer underwriting and structuring.• Claims background.• Life insurance experience Job responsibilities:• Assist with the responsibility for the design of and implementing of systems and controls to ensure compliance with all relevant legislation and regulations impacting on the group.• Develop, complete and maintain Compliance Risk Management Plans (CRMP’s) to respond to regulatory changes and to address shortfalls in compliance.• Advise and assist staff and clients proactively in developing products, systems and responses to legislation and regulation.• Contribute to the creation of a risk & compliance culture and awareness by becoming a trusted advisor to 1st line, whilst maintaining independence as part of 2nd line.• Provide training to the company’s and/or its’ external business partners.• Report to all stakeholders on risk & compliance management, as and when required.• Overall assisting with the management of the compliance strategy, framework and plans (including crisis management plans) to ensure that the company complies with relevant regulatory requirements.• Monitoring the company’s regulatory risk profile and facilitating the process with all business units to ensure that key regulatory risks are managed.• Assisting with implementation, roll out and management of risk & compliance management technology /systems to all business units and ensuring users are trained as required.• Assisting to embed a structured compliance risk management process in the company to identify, mitigate, monitor, report and escalate key regulatory and reputational risks within the parameters of the Board’s risk appetite.• Monitor and report on regulatory risk management losses incurred and record same in incident register and non-compliance risk register. Competencies, Knowledge and Skills Requirements: • A self-starter, innovative and appropriately assertive and able to work independently.• Strong ability to analyse and manage underwriting performance and profitability.• Strong practical knowledge of treaty and facultative reinsurance and insurance/reinsurance structures.• Strong technical underwriting knowledge and the ability to interpret complex policy and reinsurance wordings.• Sound product development capability.• Sound product-development, product-governance and technical insurance-classification capability.• Strong analytical and critical-thinking ability, with meticulous attention to detail.• Ability to identify coverage gaps, unintended underwriting exposures and inconsistencies between policy exposure and reinsured exposure.• Sound commercial judgement and the ability to make, document and defend technical underwriting decisions.• Ability to challenge senior Partner underwriting personnel constructively and influence appropriate outcomes.• Strong written communication, technical report-writing and presentation skills.• Strong project management, stakeholder management and client engagement capability

The OpportunityOur client is a leading African reinsurer with an established presence across Africa and international markets. Its India branch, based in the GIFT City International Financial Services Centre (IFSC), opened in February 2026 and is a key part of its growth in the region. An affiliated underwriting agency has operated in GIFT City for 14 years, giving the branch established broker relationships and market credibility from day one. We are looking for a senior Property Facultative Underwriter to establish and grow the branch’s property facultative book. You will write business in the GIFT City market, build broker relationships, and lead the 1 January renewal campaign, working closely with the Head of Branch and the treaty and engineering underwriters. This is a newly created, foundational role in a small and growing team. As the branch scales and adds lines of business, you will build and lead a team of your own, with a clear path into a broader leadership role. 1. Qualifications and Experience Essential• At least 8–10 years’ reinsurance underwriting experience, with property facultative as the core specialism.• Underwriting experience gained on the reinsurer side, rather than in broking or primary/commercial insurance.• Proven track record of managing a meaningful property portfolio, with clear underwriting authority and influence.• Strong broker-facing skills, with the ability to present, negotiate and win business credibly.• Excellent spoken and written English. Advantageous• Experience of a branch launch, startup or book build-out.• Experience leading or mentoring underwriters.• Exposure to additional lines of business that could support the branch’s future expansion.• A relevant degree or professional insurance qualification. 2. Location and Travel• Based full-time at the branch office in GIFT City, Gandhinagar.• Must live in, or relocate to, the Gandhinagar/Ahmedabad area (relocation support available).• Remote or Mumbai-based working is not possible.• Some travel within India to meet brokers and clients. 3. Personal Qualities• Entrepreneurial, self-driven and motivated to build something new.• Confident and credible with brokers and clients.• Resilient and comfortable in a fast-moving new operation.• Professional, polished and articulate. 4. Key Functions 4.1 Underwriting• Underwrite property facultative reinsurance for the Indian market.• Assess, price and structure risks within the branch's appetite.• Lead the renewal campaign and build the new business pipeline. 4.2 Broker and Market Development• Build and grow relationships with brokers and cedants.• Present the branch's capacity and appetite to the market.• Represent the branch at client, broker and industry events. 4.3 Portfolio Management• Help set underwriting guidelines, pricing and referral processes.• Monitor portfolio performance and report to the branch and group.• Work with finance and compliance on regulatory reporting. 4.4 Leadership and Growth• Act as the senior technical lead for property.• Build and lead a property underwriting team from 2027.• Support expansion into new lines of business. 5. Accountabilities• Reports to the Head of India Branch (Principal Officer).• Works with the branch underwriting team, finance, compliance and group underwriting.

Job Description WE'RE HIRING | Direct Sales Executive / AM / Manager – Health Insurance 💼 Industry: Insurance / BFSI ⏱️ Job Type: Full-Time | Field Sales⏳ Experience: 1–3 Years📍 Location: Bangalore and Mangalore🎓 Qualification: Graduate in Any Discipline from a recognised university Role Overview We are seeking motivated, target-driven sales professionals to acquire new customers and drive health insurance sales through self-generated leads, referrals and company-provided leads. The role requires strong customer engagement, field sales execution and consistent achievement of business targets. Key Responsibilities · Generate and convert leads through self-sourcing, referrals and company-provided channels. · Achieve assigned sales, premium revenue and policy persistency targets. · Conduct customer meetings to assess needs, explain health insurance products and close sales. · Build strong customer relationships to drive renewals, retention and referral business. · Maintain accurate records of leads, customer visits, follow-ups and sales conversions. · Ensure compliance with IRDAI regulations, company policies and ethical sales practices. Candidate Requirements Must-Haves · 1–3 years of sales experience in BFSI, preferably insurance. · Good knowledge of insurance and financial products. · Strong local market knowledge and an established social or professional network. · Willingness to undertake field sales and regular customer visits. · Excellent communication, negotiation and relationship-building skills. · Self-motivated, result-oriented and capable of achieving sales targets. Preferred · Experience in health insurance, life insurance or general insurance sales. · Proficiency in the local language and basic English communication. · Experience in direct customer acquisition and referral-based selling. Key Performance Indicators (KPIs) · Sales and premium revenue achievement. · New customer acquisition and lead conversion. · Customer meetings and field sales productivity. · Policy persistency and renewal performance. · Lead tracking and reporting accuracy. 📧 Email your updated CV to [email protected] with Subject: Direct Sales Exec / AM / Manager – Health InsuranceAlternatively, send a direct message for a confidential discussion.

Our client is a dynamic and growing insurance company operating across the European market, committed to providing innovative and robust risk solutions with a strong focus on financial lines. The company is seeking an experienced Internal Audit professional to lead the Internal Audit function and provide independent assurance on the effectiveness of governance, risk management, and internal control processes. This is a senior position offering significant exposure to executive management and the opportunity to contribute to the organization's strategic objectives through independent oversight and continuous improvement initiatives. Main Responsibilities: Lead and manage the Internal Audit function, ensuring its independence, effectiveness, and alignment with regulatory requirements and industry best practices Develop and maintain a risk-based annual audit plan covering key business processes, operational activities, governance frameworks, and internal controls Conduct independent audits and assessments of financial, operational, compliance, and technology-related processes Evaluate the adequacy and effectiveness of risk management and internal control systems and identify opportunities for improvement Prepare audit reports with clear findings, recommendations, and practical action plans Monitor the implementation of agreed corrective actions and assess their effectiveness Provide independent assurance to senior management and governing bodies regarding the organization's control environment Review compliance with internal policies, regulatory obligations, and corporate governance standards Contribute to the ongoing enhancement of internal control frameworks and risk management processes Monitor regulatory developments and assess their potential impact on the organization. Liaise with external auditors, regulatory authorities, and other control functions when required Support the organization in fostering a culture of compliance, accountability, and continuous improvement Desired Experience, Skills and Qualifications: Proven experience in Internal Audit, Risk Management, Internal Controls, or a related assurance function Experience within insurance, banking, asset management, fintech, or other regulated financial services sectors is considered a strong advantage Strong understanding of governance frameworks, risk management principles, and internal control methodologies Experience developing and executing risk-based audit plans and managing the full audit lifecycle Experience presenting audit findings and recommendations to executive management or governing bodies Ability to assess complex business processes, identify risks, and provide practical recommendations Knowledge of risk and control frameworks, operational risk management, and regulatory compliance requirements Understanding of IT governance, cybersecurity risks, outsourcing oversight, and digital resilience frameworks Strong analytical thinking and problem-solving capabilities High level of professional integrity, independence, and sound judgment Excellent stakeholder management and communication skills, with the ability to engage effectively at all organizational levels Ability to work autonomously while maintaining strong collaboration with business and control functions Excellent written and spoken English and Bulgarian University degree in Accounting, Finance, Economics, Business Administration, Law, or another relevant discipline Our Client Offers: Opportunity to join a growing international organization Competitive remuneration package and additional benefits Professional development and long-term career opportunities Collaborative and supportive working environment Flexible working conditions with an office location close to a metro station We appreciate all applications, however, only candidates selected for an interview will be contacted. Note: We are committed to creating a diverse and inclusive workplace. Qualified applicants from all backgrounds are encouraged to apply. We comply with all applicable national and local laws pertaining to non-discrimination and equal opportunity. License No: 3529/25.5.2023.

Take ownership of non-life treaty reinsurance in a close-knit team where your technical judgement will make a difference. You will help shape and manage our specialist non-life insurer client’s reinsurance programmes, from renewal preparation and treaty placement to reviewing wording, analysing performance and advising underwriting teams. You are comfortable working directly with reinsurers and brokers, and you can see where a treaty may leave a gap against the underlying policy cover. What you will do: · Develop and recommend reinsurance structures that support underwriting growth, protect capital and manage volatility. · Prepare for and contribute directly to treaty placements and annual renewals, including reviewing the quality of renewal information. · Assess proportional and non-proportional arrangements, retentions, limits and programme layers in collaboration with actuarial and underwriting colleagues. · Review treaty and policy wording to identify potential gaps in cover. · Build effective relationships with reinsurers, reinsurance brokers and internal stakeholders. · Monitor programme performance and support the management of complex claims and recoveries. · Provide practical reinsurance guidance to underwriting teams and senior management. What you bring: You have at least 10 years’ experience in general insurance underwriting and treaty reinsurance, with personal involvement in treaty placements or renewals. You can explain the structures you have worked on, the decisions you helped make and how you assessed the wording behind them. You also bring experience with large and complex claims across insurance classes, working knowledge of policy wordings, FAIS compliance, and a three-year post-matric or Insurance Institute qualification. You work independently, communicate confidently with technical stakeholders and enjoy taking ownership in a small team. Your experience may come from an insurer, reinsurer, UMA or reinsurance brokerage. What matters most is the depth of your hands-on treaty and technical underwriting experience. Why consider our client and the opportunity? You will join a close-knit team with a supportive leader who invests in her people and an extremely low staff turnover. The divisional head generally works a hybrid arrangement that allows two days at home in most weeks. There is also a strong bonus opportunity, alongside the chance to have a direct say in how reinsurance supports the business. Should this opportunity be of interest, you are welcome to either apply via our portal, or if you wish to explore a bit more, you can reach out to Chantel Mouton at [email protected] for more information.

Job Purpose:Manage and grow client relationships by delivering seamless service, resolving escalations, and driving retention and business development opportunities. Ensure insurer and broker partnerships are strengthened through proactive account management and value delivery.Reporting Structure:Reports to: Executive > Team Lead > Assistant Manager > Manager > Sr Manager > AVP.Department- Customer Acquisition & RetentionPrincipal Accountabilities:•Service Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and proactive communication.•Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to strengthen partnerships.•Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and new business acquisition.•Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on commitments and improve service delivery.•Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team members.Major Challenges:•Balancing high service expectations with operational constraints.•Handling escalations while maintaining client confidence.•Meeting business development targets alongside service delivery (Asst Manager & above).Interactions:Internal: Operations, Claims, IT Software, Finance Operations, Senior Management. External: Clients (corporates), insurers, brokers, and other key partners.Skills & Knowledge:•Education: Graduate (any discipline).•Technical: Proficiency in MS Excel, strong presentation skills.•Domain: Knowledge of TPA/insurance processes preferred.•Behavioural: Relationship management, problem-solving, and coordination skills.•Leadership (TL & above): Team management, coaching, and client engagement.What We Offer:•Competitive salary and benefits.•Structured training program and defined career growth path.•Collaborative culture focused on teamwork, learning, and client impact.•Opportunity to contribute to business growth and customer success.